Nice hotel but cost prohibitive! Do not recommend unless you have a bottomless account!

We love the property as it is pet friendly. Service and staff are great, the food was very good. Our room, which was supposed to be a "Suite" was hardly that. A very large tub took up a significant amount of space and with the furniture, it was a tight fit. There was a cloth partition to the bathroom, otherwise there was no privacy. Shower lacked power. The mattress needs to be replaced and the pillows were not quality. Internet was spotty as well.

Rooms was extremely small. Old fan above bed. Just kept getting 2 towels and I got tired of asking for a few more. Spent one day at the spa but it felt like a production line/busy feeling. Women’s locker room needs to be remolded—things just looked well worn. Surprised how basic the bathroom was considering the services are very expensive. Pools in the spa were enjoyable. Outdoor seating is very nice with the many firepits to sit around at night. Concierge was very helpful and booked winery and golf for us.

Booked it because we wanted to use the hots springs: Thought it would be included in the $800 price. It wasn't had to pay extra- won't go back.

We loved the property and staff! The hotel is absolutely beautiful and the room was perfect for us, although we did have a room very close to the lobby. We were concerned about noise but it ended up being very quiet. The only issue was when we walked off the property to dinner and the area isn’t the nicest.

The pool was very family friendly, staff there were great! outdoor music and food truck were nice on Saturday. those are the high points. rest of stay definitely, not 5 star Overall, it looks like the hotel owner is trying to thrift all operations and maint. and the operator, Fairmont, is along for the ride. It made for a disappointing experience. Facilities are in big need of exterior maintenance. large rust stains on main building from the pool view and peeling paint on all the wood windows. Our room was a premium double queen w fireplace. the room was pie shape 9' wide at the windows, 15' at the door, really long so it had poor natural light. Sleeping room was updated, but the bathroom tub shower and tile nauseatingly busy and very poor quality, it was not renovated with the rest of the room. TP was like motel 6. Sante', the restaurant, had poor service at dinner and the food was sub par. My coffee at breakfast was $6 for a 12 oz cup. Boo.

HAUNTED! Staff and service were great. Everyone was super friendly and helpful. We won’t be returning just because of what we encountered. Pretty sure this property is haunted. My husband heard corks popping all night. When I went to the restroom in the middle of the night I got errie feeling. When I got back in bed I definitely felt a presence in the room, then later in the night this pressure on top of me where I couldn’t speak or move. The next morning my husband said it was super noisy all night. He heard voices and bottles popping but I didn’t hear any of it. We shared stories and decided this isn’t a place for us especially if we just wanted a little getaway to relax. We were in town for the weekend but checked out after night 1.

We have been coming to this property for over 25 years, it's not as nice as it use to be. Fairmont charges $69 to use the spa pool. Almost all the sun beds were reserved by the cabanas. After spending $140, we ended up getting 1 sunbed far away from the pool. It leaves a bad taste in your mouth when the hotels charges for the room plus the pool plus the premium sun bed. The restaurant Sante is not as good as it use to be. The lobby is inviting and the sitting areas outside is nice. I wished the hotel will reconsider changing $69 to use the pool for their hotel guests.