I enjoy all, except there is no place that van eat&drink outside ehich faced to Hydepark. The door was closed and not opened to sit against Hyde.

This property was AMAZING! 5 star experience the whole way. Turn down service, fresh flowers everywhere, customized gifts, and a wonderful spa. High tea at the rose bury is a must!! The staff is so nice and helpful. Definitely recommend!! Will stay here again.

Good

Best of the Best

Amazing hotel, amazing people!

top class, better than bulgari

Great hotel but room was very poor for the price!

We stopped at this hotel fro the one night after arriving back from a flight from Dubai. The hotel is well fitted but the major issue is the bed - it was like sleeping on a slab of concrete. When I mentioned to reception taht we hadnt slept they said they would update our profile and put a topper on the bed. I wouldn’t risk staying at this hotel again untill they sort the beds out. Stay her if you want a nice hotel but aren’t bothered about having a good nights sleep.

Simply one of the best hotels in the world. Outstanding service, accommodation, facilities and location. Five star all around. I am a fan. Highly recommend.

World class hotel...amazing service and facilities. One of the best hotels in the world hands down.

Excellent

Hype park room非常好

Likes: Location, gym is ok Dislikes: Plenty. I’ll just share 1 thing that happened. The icing on the cake as it were… I was in the gym around 9:30pm one night and had to use the restroom. The door to the pool area was locked. I looked around and there was nobody to be found. Inside the room behind the door labeled “movement” there is a single bathroom. So I decided to use it really fast so I could get going again. As I was about to use it (locked inside already) someone started (aggressively) pounding on the door. I thought it might be an emergency or something by the sound of it so I quickly opened the door to see what was going on. The person that worked down there, a thin dark haired woman, started yelling at me and was visibly angry. “You cannot use this it closes at 9:30.” Or something along those lines with plenty of complaining and anger and frustration. I was shocked. As a guest at a 5 star hotel (or any other hotel I’ve ever stayed at in my entire life) I’ve never experienced being yelled at by an employee. The fact that it was for something benign made it worse. There were plenty of other jaw-dropping things that happened as well. I heard employees talking about other customers calling them a “nuisance.” No you can’t do this, sorry but that’s not available (when it was later verified available) and so on. I feel like the company culture of this location is really bad. Management just allows it, so employees keep doing it. Service isn’t priority.

Totally amazing stay, exceptional service and made us feel very welcomed. Could not ask for a better stay.

Everything was great except that it is extremely noisy if you happen to be on the street side

Excellent hotel, impeccable service.

Please reconsider satying at this hotel or any Mandarin Oriental property, They do not care at all if you are a LOYAL customer/guest. Had a huge problem with the flights and tried to comunicate and call the MO London to advise about the problem and avoid a no show and they DID not answer the phone it was after ours I know but anyway they MUST have a person to answer or an emergency can not appear after ours ??? We tried to let them know that we were not allowed to board British airways flight and finnaly next day they answered and did not care about our frustation and charged a penalty night, even when we tried many times to advise one night before but nobody was ther to answer the telephone in a 6 star hotel. Very dissapointed never ever will stay at any MO hotel.

Stunning hotel with amazing service.

The entire staff is exceptionally nice and goes out of their way to help.

With the hassle of travelling abroad we decided on a stay in England, and this is the place to go, you cannot want for anything! Every wish is covered, and the staff are amazing! Cannot recommend enough

Excellent service. Will return back soon

Every aspect of the stay was outstanding. Of particular note was the exceptional staff efficiency, friendliness and care.

Great amenities, wonderful service.

Tube next door walking distance to centre and next to the park

Great Hotel, great location for our business trip, in room dining was amazing

Excellent location. Wonderful service and restaurant

Amazing experience. This hotel literally thought of everything! I went with my wife and 7month old baby and the attention to detail was excellent and they made so much effort with my wife and baby. Also had a meeting here so it was excellent venue for that too. Definitely will be back.

This is a beautiful place to stay when in London. Great service, amazing food and the location is perfect!

All Good great service all over. Idéal location in London

Just a fantastic experience from checkin to checkout

Very impressed with level of service and attention.

Friendly and welcoming staff. Excellent service. Outstanding spa. Comfortable rooms. But...Shower doors leak onto floor. Overcomplex and faulty room lights. Mini bar set up and design means spirit miniatures and sachets of milk sit in warm sliding drawers above fridge. Not ideal. Bar area too small for size of hotel - difficult to get a table.