Nice and clean

The staff was friendly, accommodating and fantastic.

Nice clean hotel, elevators were slow and small not able to accommodate the number of rooms in the hotel.

Great location, close to train station and waterfront.

Very friendly staff! Such a great location!

Friendly, helpful staff with in-house restaurant as well as other dining venues close by. Parking was convenient. Our room was clean and comfortable.

They should provide breakfast, overall is a good place

Not exactly as advertised. We were expecting something closer to downtown. For a room that was around the $500 per night stay and not have a complimentary breakfast is ridiculous I would never stay there again

The area around the hotel can be quite noisy. We were woken up more than once by sirens or someone out in the street screaming. One of the mattresses in our room clearly hadn't been getting rotated on a regular basis, it slipped toward the side next the middle bedside table, (because everyone would be sleeping on that side). Left me with a kink in my back a few nights. We also had an issue the bathroom tap giving very hot water even when set to cold. It would take a long time to get the cold water out of that tap. Otherwise, property is alright, close to many amenities breakfast was great, (at extra cost), and transportation is easy to access. My only other complaint would be against Expedia, who quoted us in USD but wasn't quite forthcoming about it, we were surprised to be paying $1500 more than we expected to pay upon arrival. Expedia insisted it was on me, that I needed to "select Canada in my profile." They have my mailing/billing address as Canada and I was a Canadian looking up a hotel in Canada. This just seems shady to me. Might stay at the hotel again, but Expedia is on my last nerve at this point.

The breakfast was good but the property looks very old. No curtains to close the windows so you wake up early with the light sun. The tv is super old not enough Chanel's in English.

Good service

I did not like that I was told free breakfast & parking then found out that I had to pay $22.00 per person for breakfast and $23.00 for parking.

We took this hotel to be in downtown Vancouver. Butwith the 4 taxes it ended being 500$ a night and this building isn't worth that. Staff were all really nice but its kinda an old building with carpet so it smell humidity even if it's all clean. The balcony should be illegal, it has horizontal bars so the first thing my kid did was to climb over the fence and we where on the 7th floor. Get something 4km away of downtime and save more money then what your uber will cost you.

The property was very nice and close proximity for our appointment at VGH and eating at the hotel was excellent both food and staff .

Good

Exceptionally clean and convenient. Courteous personnel. Good pool and gym. Wonderful Himalayan gift shop next door. Many great places to eat nearby. Highly recommended!

Clean and good location

We stayed there for 3 nights and enjoyed very much. Every stuff from the front to the housekeeping was friendly and helpful. The room was really spacious and amenities were quite sufficient. Housekeeping was especially excellent. We have everything refilled and cleaned. We will be back if we have a chance.

Check-in was OK. Friendly staff. Unfortunately a busy time to get the lifts which were terribly slow and frustrating. We were a towel short but rectified quickly. Air con very very noisy so couldn't use it for more than a few minutes. And on departure, despite free parking and registration of car reg, we were ticketed for non payment. Again, rectified, but unnecessary additional journey on the slow lifts to fix after already checking out.

We were there for test at Vancouver General Hospital, they made it very confertable & convenient

Great property. Staff was extra helpful.

It was an interesting location! A little away from Get on and off bus but fine by taxi! Price too high! Main reason we stayed there was NO pets! Thanks

We enjoyed our visit

It was good. Only negative was how long it took to get an elevator.

Very nice hotel. The staff were friendly and I would recommend staying here. It’s close to downtown and the restaurants in the area are very nice as well.

Staff were super friendly

very good 👍

Housekeeping not listening to managers instructions

Comfortable and clean, lots of great food nearby.

Great place… need fan in bathroom…..toilet had trouble flushing ….. needs mirror next to a plug in, so when one is in the bathroom, the other can do their hair.

Its a good hotel. Clean and quiet. Quite expensive but you pay for convenience. Staff were accomodating for a late check out.

It's very disappointing