Reception lady was very friendly and welcoming and was extremely helpful.our room was spacious and comfortable and spotless. The breakfast was a buffet which catered for all tastes a very nice start to our holiday. The shuttle bus was right outside to take us to the airport definitely use this hotel in future.

This is my go to hotel when flying from Gatwick, good facilities, friendly staff with good food at reasonable prices. Long may it continue

Very tired and dated hotel in need of aome love and investment. Only stayed for one night due to an early flight but there are plenty of other options close to the hotel that are very nice. One thing to note is a 7 minute taxi ride from the hotel to the airport will cost £30. There are better and similar priced options closer

The hotel is advertised as ‘Gatwick airport’ but in fact, it’s about a 10-15 min drive to the airport. We did use the shuttle service on the morning we were flying out, but it was expensive from the station to the hotel itself. Room was comfortable.

The staff were very welcoming , the room was well equipped with fridge, tea coffee making facilities. The hotel is ideal for Gatwick airport.

Single quilt on a double bed not good

Excellent staff good food but price is high and limited other options without driving

Good stay.

Just outdated

The room was impressive and well equipped and the beds were comfortable. Everything was very clean. My only disappointed Is the lack of interest from the reception team. On each encounter the experience was not personal and instead seemed to be A Chore. I was also disappointed That I checked in as one adult with Two young Children, 2 large suitcases and 4 Bags and Struggled to my room (allocated at the furthest point of the corridor from reception on floor 3) and was offered no help, or to store any of the bags for me to return later to get. Also on departure The receptionist was disinterested sadly. The lady who waited on us at dinner was fantastic though and very friendly.

Great place to stay although a coffee station in the foyer would be great

Nice hotel

Convenient to Gatwick Airport.

Great morning breakfast experience, Joseph and his staff made us most welcome

excellent staff!! customer service 10 out of 10

Worth every penny. I purchased access to the lounge and i wish it was available longer than 2 hours because you get free snacks and drinks but everything else was amazing. The food was great and staff was friendly

Fantastic customer service from all staff. Friendly and welcoming throughout. Aditya on reception was brilliant in finding us alternative room when the room we booked was unsuitable.

We was arriving quite late as been on a flight booked a twin room only told when we got there there’s no twin rooms left so I ended up with a double which wasn’t overly convenient for us The rims were big comfortable clean excellent bathroom facilities lovely tray of drinks are only complain was we didn’t get the right type of room be prepared to pay for parking which seems a shame when the rooms are obviously not overly cheap and then have to pay £12 parking car for the evening

The hotel was OK. Not as good or clean as your typial brand airport hotel.

It was awesome from the check in. Himani at the reception was exceptional. We use at least 6 hotels per year and we must say it was 5 star for what we paid.

Just perfect 👌 We'll come back.

Lovely room but few tired bits tv in bathroom didn’t work no plug sockets in bedroom and living room window didn’t close properly

I had a nice stay at the Crowne Place. It’s located in Crawly so there were places to walk and a delicious Indian restaurant.

Clean hotel comfortable bed good breakfast

Very nice hotel for the cost. It was clean and comfortable.

Excellent breakfast and access to Airport

Noisy street traffic

Clean, ideally located and friendly staff

We reached early around 11 because of the flight and the front staff (Himani) was very helpful. She tried to get us a room early as it was earlier than the checkout time she offered us the complimentary drinks but since we had to leave the hotel for lunch, she offered to store our baggage before we checked in. She assured that our family room would be ready before we come back which was going to be late in the evening. We came back to the hotel around 9:30 and Soumya helped us with quick checkin. Himani went above and beyond to ensure our stay was comfortable. The breakfast had good variety and good options for vegetarians. Would definitely recommend and stay there again.

Very good:-)

Staff

We arrived and got greeted with a smile and a lovely lady told us we had been upgraded as it was our honeymoon! We then got to the room and it was beautifully decorated with petals and a bottle of Prosecco was delivered along with a fruit platter! The service was impeccable!!