We got put on the dog floor or something bc every room was barking. Service was great, breakfast surprisingly not too limited worst part being by broken ice machine and the maids closet and waking us up with loud slamming doors next to us.

Front desk staff was awesome

Room was a tad on the dirty side, noise was an issue at times. Large TV with cable, bed was on the soft side. Upon entry the room had an unpleasant fragrance but we adjusted after an hour. Pet fee is $25 plus tax.

We had a couple of issues. First, we arrived around 1:30pm and were told they had a few rooms ready, but wanted $30 for an early check in. We declined and came back later but I don’t find it very customer oriented to charge money for something that isn’t costing them anything. Also the TV reception was terrible. We complained, but nothing was done and we were unable to watch the football game, and frankly most every other channel. Other than that, it was clean, comfortable and in good location.

Was surprised to see the condition of the hotel based on the high price and recommendations. Building looked really old, walls in poor condition. Room was small, not particularly clean, shower head barely ran. Find somewhere else.

Location is superb for everything in Glenwood Springs. Great parking facilities, great staff especially Angel on reception also young lady in the evenings too. Room was excellent. Breakfast was a bit of a bun fight and was very lack lustre but it was free. Didn't have it two mornings of our stay. Good 10% discount at local attractions too via qr code on reception.

Do not skip reading my review! I know, I usually don’t take low reviews to heart, but you should take this one at its word. It is shocking to me that people give this place 10/10. 6/10 is generous. 4/10 is an accurate rate for this hotel. They say the hotel was last updated in 2018, but having stayed there once a year for the last 4 years (for a local event), I can honestly say the hotel interior has exponentially deteriorated with every year. There’s a layer of grime on every surface, the carpets need a deep clean, the hall lighting is hard on the eyes, the hotel may be non-smoking but it smells like smoke in the halls and room, there was a mouse (or bat?) scratching inside the bedroom walls, and my skin is still crawling after many showers at home being worried about getting fleas or mites from staying there (we don’t have a dog but they allow dogs there so must have been left from the previous guests). Either way, we paid $311.27 a night for this hotel and I would have expected a whole lot more.

There were bugs in my bed