Great hotel, just two disappointments. They are having elevator problems, seems one elevator on each set is not functioning, so this makes you wait forever for the elevator. The other disappointment was the cleaning crew in the lobby. I was working at a workspace couther in the lobby and a cleaning person was cleaning the counter around me, and mopping the floor around and under my stool. I was trying to compose a difficult document and this was very distracting.

We had been using this property for the last 9 years is this not good enough then what? Excellent, friendly staff, great food, convenience, clean, lot of shopping and restaurants.

Everything nice, except tub and toilet had issues, drain was clogged. Maintenance guy comes and fixed, also services employees not that friendly. Breakfast and evening snacks were very nice.

For the very high price that I was charged this hotel had very little value. The elevator was old and extremely small and slow and half the the time didn't work. There was no problem with the staff but this hotel is no way a 4 star. Never again

Poor AC units. Outdated. Assistant General Manager was rude.

The elevators wasn’t working properly

It was very crowded, there were very few tables and chairs for breakfast, and the reception center was a woman who behaved very badly, but there was a man who was a very kind person.

The property needs to be updated , the elevators are big problem , they are old and not enough for big crowd , during my stay 2 of them were not working and it was frustrating to wait for long time to use the working elevators. I will not stay in this hotel next time

Only one elevator working while hotel was fully booked. Bad breakfast and not good staff .

Great

Breakfast was awesome!

Always had to wait in elevator.

Just bad.

The hotel was great! Location was easy to locate and plenty of parking spaces.

Service at check in was fast and friendly per usual, room was clean and ready to go, the happy hour was great for a drink and cards before dinner(although snacks were also available) breakfast was great before a long day! We always find an embassy to stop at but we do love this one for our suburb stops!

Check in at 4:00. No rooms available until 5:00. Elevators took nine minutes to get to lobby to go up. No air flow inside. Basically a sauna. Got inside room. Looked nice. Office chair was left with gunk on it. Embassy’s Suit’s van was parked out front the hotel the entire weekend, couldn’t even use the drop off spot because one of their employees wanted to park there, for 3 days.

Don’t let the pictures online fool you. Our room didn’t look anything like the pictures advertised. We had a king with a pull-out bed. Starting with the king room- the ceiling was peeling and looked like like the plaster was going to fall at any second, there was a large stain on the curtain, questionable if the sheets had been changed and the room didn’t look as if it was vacuumed. The bathroom was incredibly small and dirty- water spots on mirror and hair in the shower and on the floor. We had one hand towel and 2 bath towels for 4 people. Come on! The main room with the pull-out- there were wrappers under the bed and no sheets, blankets or pillows to make the bed. Super frustrating to have to ask for extra towels and sheets late at night when they should have been in the room. The elevators were super slow because one side only had one working. The happy hour could really use some better snack choices. Adults don’t want to eat goldfish crackers and trail mix! Do better!

It was a busy weekend and only two elevators were working. One of them was broken after my husband got stuck in the elevator. This situation made it extremely inconvenient for those unable to use the stairs. Otherwise it was a good stay.

Clean and quiet

There were 4 elevators but only 2 worked( one on each side of the lobby) and those two were slow and "wonky"! Abraham at the desk was very nice. We requested more towels and it took almost an hour to get them. Breakfast was awesome!

Everyone was very accommodating and patient considering the Mocrosoft outage.

The only problem was the elevator had a loud squeaking noise the entire time, property was not what expected from the site was looking forward to a hot tub did not have one very disappointing no menu for the restaurant was starving and wanted room service with no information about any of it dirty dishes and food in the hallway

Property is good, just bathroom need to be updated, all other services are great including the breakfast!

Enjoyed the corner room. Only problem was the lack of maid service. We had to go down to the front desk 3 different times to get towels. The people at the front desk were very helpful.

I love staying at this particular location when I come home to visit. I know that Embassy Suites is going to give me a quality stay no matter what. I like this location in particular just because of its easy access to the northwest suburbs, decently close L stations, and free parking. Additionally, Embassy Suites is always golden for their happy hour and great breakfast.

breakfast is great. happy hours are also great. however, the elevator sucks (stairs are on the corner) for lower floors it is difficult.

Are a Ct

Seamless check in check out service. Very helpful and cordial staff.

Breakfast and happy hour food was excellent

Its great place to stay...quite, and restaurant is all around

Excellent safe to stay

In my opinion it’s the best Hotel in the Area