Lovely small hotel on a great beachside location. The hotel has amazing friendly staff who all had a smile. Our rooms 604 and 608 were on the top floor of the low rise part of the hotel with access to the club lounge which included complementary cooked breakfast and evening cocktails and snacks - our teen age son made the most of this! The hotel was full but felt uncrowded with beach beds being available all of the time. The spa service is excellent as was the 24hr gym although it was quite small. There are 2 restaurants which had ok food but great views onto the beach. The beach is lovely and the sea had a small amount of seagrass. Small amount of fish - I do wish the hotel would place a few large rocks out on the sea bed to attract fish and marine life. Our rooms were large with a nice ensuite. The balcony overlooked the sea. Only negatives are at check in there was poor communication or language problems and we had to have temporary rooms for 2 of the 7 nights at the hotel. They did however put us up in thr presidential suite which is huge and very nice. We did feel they did their best to accommodate us under the circumstances and genuinely felt like they were keen to keep guests happy. It’s an old hotel and feels like you are somewhere which has aged well and was an oasis of peace and relaxation while other hotels around it would be super busy. Finally best thing about the hotel is that they keep the pool open till 10pm often longer so it was a popular spot.

Staff is helpful. But needs better food selection.

It is a good property. Very scenic and beautiful.

We usually vacation in Cancun at least once a year and Presidente Intercontinental is our to go stay! I love the facilities and service provided. I have to highlight the extraordinary service and attention received by chef Luis Mahai from Le Cap restaurant. His cook is amazing, he’s attentive and goes above and beyond to please the guests. If you visit don’t miss out and try his cook. You won’t regret it!!!

The place beautiful, nice clean

Here for 2 nd time . Hotel was great , great services , room clean but need some improvements. Biggest concern for us is the air conditioning is not cold it is high as 22.5 F at the coldest . But it is still not cold enough for the hot weather outside. The maintenance “ Try to fixed “ but still same temperature . We asked again bout the air conditioning so at the end the give us the fan to use . It shouldn’t a problem but it is . Room is clean but in general is ok .

It was a clean and safe stay

Very clean, beautiful beach, the staff very helpful. Very nice property in general. What we didn't like was the prices of the food and drinks at the restaurant within the property. Extremely expensive! The breakfast buffet around $40.00 dls cnd a person! An espresso $7.00 dls cnd and so on...ridiculous! There are some options for breakfast across the street from the property, not bad.

The Beach was phenomenal

Every year I visit Intercontinental and this visit was different. When we arrived check in lasted 1.5 hours and would’ve been longer had I not gotten up to inquire why my room was taking so long, it was also way past 3p and check in time and our rooms still were not ready. The grounds seem a bit worn and the food was not good. We went out to find food often because the restaurants with exception of Le Cap were not good. Staff also was not as attentive as in the past. There was so much algae on the beach and have never seen it this way in previous times. It grossed me out to get in the water. The hotel and grounds reeked in raw sewage smell where my parent's room was asked to run water for an hour and came out brown and black and smelled like sewage. I will not return here and sad because this was our usual spot. The hotel went from a 4 star to a very low 3 in my eyes.

Extremely Clean. Everywhere. Great restaurants. Great food. Great staff. Friendly, attentive. Go the extra mile. Best beach spot in Cancun. Like a pool. Quiet even when at max capacity. I comeback every year with my family for a week for the mentioned reasons. I love this Hotel.

The property was very clean, beautiful pools, access to the beach, and good restaurants. The staff is very friendly and helpful. I would definitely recommend.

everything

Hotel was well maintained, room was clean and cleaning service was friendly and excellent. Location was great, food was delicious, we tried both the buffet and from the menu. Beach are was amazing, beautiful sand and crystal clear water. The only negative was the cost of drinks and food at the bar area. I would highly recommend the hotel

Very clean, good beds, nice personel and very good breakfast. We will come back.

We loved staying here. Unfortunately when we were there there was a large family ( 20 ) staying there also that did not feel the need to follow the rules ( no fault of the hotel) however, security was present and stayed present to make sure no one was going to get hurt! Our favorites were Guillermo en el “happy hour” and Roscio del “front desk”. Muy muy muy atentos para todo y se acirdaron de nosotros siempre. Buena gente!!!!! Pero la verdad todos… TODOS muy amable, atentos y listos para ayudarnos. No podemos esperar para regresar!

Love this hotel! Good service, clean rooms, perfect location 😍 The staff was the best in my opinion. They were so nice, so polite, so welcoming, so professional 😍 We stayed here for a week and our experience 😍 Our room had a great view of the ocean ✋ we had a Great stay ✋😍

A very beautiful property with a quiet and relaxed vibe. Beach was easy to access and was beautiful. Service was top notch. Complimentary breakfast and happy hour were the icing on the top.

Lovely and safe hotel. Best stay and can't wait to go back!

lounged dining was amazing Jonathan and marcus made sure we were comfortable and well taken care of at all times excellent serv ice all aroun

The staff are nice and accommodating. The seaweed should be clean in the beach at lest in the swimming area. The smells are bad when there’s a lot of sea weeds.

Great

Absolutely loved staying here! The layout was beautiful and the rooms were so clean! The staff was so nice, accommodating and friendly!

Fun for entire family

I like because was quiet and safety breakfast was good.

Clean and comfortable hotel

The beach had way too much seaweed that made it impossible to enter the water. The smell of the seaweed was terribly disgusting like rotten organic material. The smell was noticeable and unbearable not only at the beach but also at the two open air restaurants.

This is the best hotel in Cancun with the bests Staff in every area! Coral and Osiris in reception were amazing while checking in. Selene, Misraim, Miguel, Josue, Mariano, Julio and Ole in the Club lounge make you feel like at home, they treat you like part of the family, it is a pleasure to see them here every year, they make my day! Gustavo and Javier in Caribeño are awesome!! Reyna was a delight taking care of us and our room! Every space in the hotel is filled with great people and good vibes.

Excellent hotel in all aspects for a family vacation. Would only improve WiFi at rooms.

I had a disappointing experience with this hotel. The restaurant made my wife sign a paper for breakfast, claiming it was necessary even though we had already paid for breakfast through our Expedia package. Guess what? They charged us afterward and never refunded the money. We called at least ten times, and different people kept saying they would refund us, but they never did. Total scam! Be aware!

It is a small resort, excellent staff, very clean y comfortable.

Location is nice but the hotel does not live up to the brand.