Really pleasant stay. Very friendly and attentive staff. Great stay and great location

Unfortunately room was not set up as requested and asked reception to fix however 4 hours later we had to remind them again and wait until housekeeping could make up beds for us. Bathroom door also became jammed closed preventing access until maintenance could come. Initially receptionist came up and simply jiggled the door handle (how I wish I thought to try that) then had to wait until someone arrived with the correct tool. Again one of the lifts was not operating and this resulted in queues to get up to rooms. Concierge was outside main door not preventing cars parking on double yellow lines and the narrow road became completely gridlocked with drivers shouting and swearing at one another. When we complained to concierge asking him to stop cars so we could get out his reply was that he hadn’t noticed there was an issue!

Lifts were not working great and pillows weren’t the best, but everything else was really good.

Had a lovely overnight here, made all the more special with an unexpected deal on an upgrade. Hope to go back soon.

Great hotel, great staff only problem is the lifts take forever, a the air conditioning in the room wasn’t the best. But will stay there again

Lovely hotel staff are very nice,great service

Brilliant stay, fantastic receptionist, Kathleen, comfortable stylish room, lovely breakfast

We stayed in a Suite which had great views over Glasgow, we had access to the Club Suite on the 14th floor which was great. I'd like to give special mentioned to the staff members, Mohammad when I checked in and Liretta when we checked out.

Staff were friendly and efficient, and the buffet breakfast was good. The room was clean and comfortable, but is in need of some refurbishment.

Very comfortable room with a lovely view of the River. Club Lounge was very relaxing with delicious snacks and drinks

Rooms were clean. Restaurant needs someone to walk the breakfast buffet like a guest. e.g. the hot water at the tea bar should be before the milk, there should be teaspoons at the tea bar. Little things, but these things stop bottlenecks forming. Very noisy at night - got woken up at 2.50am - if there’s a function on, security should patrol the floors perhaps?…

Outstanding facilities and even better staff. Couldn't ask for a better experience. Being on the Quay is a fantastic location.

Convenient for shows at the ovo. Rooms could have been cleaner.

Lovely staff but hotel feels very tired. Air conditioning in room makes a VERY loud noise, too loud to sleep, yet doesn’t actually cool the room at all

Great all round

Clean, tidy and fuctional for the conference that I was attending. Staff and bar staff were friendly. Car parking charges are a rip-off and confusing. Staff helped with this after I had paid over £30 for the day. Should be clearer. Business hotel only.

Excellent hotel, Alan on the front desk was fantastic and very welcoming. The brealfast staff were all friendly and helpful.

Great stay for the hydro, hotel was really nice. We had a booked a river view room but had more of the carpark than the river. The beds were a little springy, one of the mattresses seemed newer than the other. Aircon was good to have however it was very noisy and we needed to keep it on during the night as we had turned it off and the room was boiling

Great hotel, perfect for a visit to the OVO Hydro. Staff were all really friendly and helpful, couldn’t find any faults with the hotel itself. Parking was extra, but I think that was reasonable too. Would recommend for any stay in the Glasgow region.

Shower head leaked, pool was closed and our door didn’t lock

Hotel was lovely. We had a king suite high flooor with use of the club lounge. David in the club lounge was so wonderful he went out of his way to accommodate our family with food intolerance. What a great addition to your team. Mohammed on reception is made for that role! We often visit Glasgow and will most certainly be back.

Perfect for the weekend show and we stopped the night before so we could some Glasgow sights too. Only really, marked down as the pool and gym were out of action for a refurb. Our room was comfortable and clean but I’d say they are due a refurb as the bathroom was looking a bit tired and the power socket hub on the corner of the desk worked, but the mechanism that is supposed to hold it up was broken. We had breakfast and was impressed with quality and service even though it was a busy weekend.

We stayed here at a weekend and only found out 2 days before that the leisure facilities would be closed. They arranged for us to use another hotels facilities to save my 5 year olds disappointment so thank you. Kathleen at check in was very friendly and helpful. Unfortunately we couldn’t get a restaurant booking at a convenient time for our family so got room service instead which saved the day. Overall a well run and clean hotel with good car parking. I’d say it was the top end of our budget as family. Family room a generous size.

Impossible to reserve a double bed, it's a gacha game whether you get a twin or a double. We lost. Felt like sleeping in a college dorm again.

The thermostat in our room broke (temperature kept increasing and thermostat would not lower, so hot!) and the phone was inoperable. Went down and told the desk about these problems (5 times!!!) and was assured that maintenance would be by to fix these issues. Needless to say maintenance did not arrive and when we went down to the desk AGAIN we were told by the night manager (who was amazing!), that the maintenance was never told of these issues and had left for the evening. It was suggested we leave our belongings in the room with the issues and sleep in another room. So my son had to now sleep on a pull out mattress from a couch (uncomfortable!) and the A/C still was not working and well in the new room. We were not about to leave our valuables so we had to repack, at 11 PM and transport our belongings to another room. Exhausting. The next morning we could not take the elevator because people were stuck in the elevator and we could hear them calling for help. Very happy to check out the following morning. Was not offered any type of compensation. Beyond disappointed. I wish I had the night managers name, he’s wonderful.

Really enjoyed our stay, the welcome from Mohamed on reception and the friendliness of all the staff including those in the leisure centre.

Fantastic service. Friendly. Professional. Went above and beyond with kind gestures. Club lounge was unexpected and welcome!

Fantastic stay at the Crowne Plaza, from check in to check out everything about the hotel was excellent (Staff friendly, spotless room, very nice breakfast).

Everything was great! Staff was friendly and helpful. Clean. I would have preferred air conditioning in the room.

Nice room. Good room service. Bar waiters need to be more active to new arrivals.

The best customer service - massive shout out to Mohamed on reception for his amazing customer service and making me feel extra special. Lovely two night stay and will definitely be back

Great stay at the hotel, great service. Could be more elevators, occasionally pretty long waiting times and the stairs were a bit rustic and out of way. Truly Scottish breakfast, not too much veggies, hint hint. Also, no porridge? All in all, solid strong 4/5.