Bedding sheets looks not clean enough, toilet doesn’t work well

quiet, clean and comfortable

The hotel was Ok but the hall and bathrooms were very dated. The bathrooms were small and for some reason the toilets were really low- almost as though made for children. The breakfast was “meh” not much choice - just bagels and muffins. But the coffee was always hot. The dining area was quite small. I don’t think I would stay in this hotel again.

We were only there one night. The staff were friendly and helpful. With that said our room was not the cleanest hotel room I have stayed in, and the floors gave off a distinct odor-as if they were not cleaned or cleaned via the use of a dirty mop.

Clean, quiet and great staff. Amenities were vlose

honestly

Cozy

Pluses to this property. There’s restaurants nearby, TGI Fridays and Delmonico’s if you’re arriving late. The rooms were spacious with 2 large screen TVs per room, suite had an extra nook/room with a pull out couch for those who want to fall asleep with the TV on. Downside, the hotel really has an aged feel to it. Looks like an old property that was remodeled/repainted ( ala lipstick on a pig feel), definitely doesn’t hold up to the Hilton name. Configuration was strange. Laundry was on the 3rd floor (not the 1st like every other hotel), Ice makers were on the 1st and 4th floor, and the one on the first floor was broken so it was weird going to a floor I didn’t stay on to get ice. Also, the cost of Laundry was $2 in quarters, when I went to front desk/ manager for change, she informed me they were a cashless hotel, then why have quarters for the laundry, get a debit type system. Breakfast bar was slim compared to other Hilton properties, it definitely is the Motel 6 of the Hilton chain

Great place, easy to find.

Everything was perfect Vanessa who work on evening shift she give an amazing service

The property renovated was fine, but they really need to update the toilets. They’re like very low and must be several gallons of water flushed and they plug easily. They renovated the hotel but they did not update the toilets.

Great hotel overall. Unfortunately, they only do room cleaning on every other day. They have a pretty basic continental breakfast but it is readily available and served well. Place is clean and nicely renovated.

The staff were friendly, kind, and helpful. The room looked clean however it had an odor especially near the entrance inside the room - smelt like wet dirty clothes or wet dog. The bedroom in the suite also smelled damp.

Everything was done ‘on the cheap’. Boring breakfast, no clock, pen, note pad in room. Instead of individual shampoo and lotion bottles, industrial sized pump bottles. Nice staff.

It was good, staff was super friendly

Personal Excelente

The hotel put me as a no show on my hotels.com reservation and charged my card for the stay and won’t give me a refund. I lost $300. Then this month they charged me for another 2 night stay even though we never left Canada. They advertise a pool but they had a drowning and filled the pool in and made it a conference room. So there is no pool. They show palm trees out front of the hotel on the hotels.com search for this hotel. There is NO palm trees. They advertise continental breakfast but there is only bagels and yogurt. Not great for a diabetic which I am.

I paid extra and booked this trip with two queen bed as this was my girls wish! Unfortunately we got a King bed and not what we have requested for. I purposely paid extra for the two queen bed room so please refund me the difference!

Brand new so clean and in good condition. It is a “ urge” facility so bathrooms are small and no frills. But it is a clean, comfortable place to stay for a night or two.

The staff was very caring and friendly. Thanks, it was great stay at your property

It was a good hotel with friendly staff. This hotel is affordable and close to the airport.

We received a very warm welcome. The bed was very comfortable. Would stay here again.

Safe and clean

My husband and I stayed for one night because we had a doctor's appointment nearby, so it was a perfect location for us. The service was excellent, the room was sparkling clean, and the staff was so very friendly. We highly recommend this hotel, and we would stay there again.

Easy check in with nice staff

Showers needed a deep clean, there were hairs in the floor and tub had soap scum.

Air conditioner was very noisy - vibration. Lamp on right side of bed was not working. Had to plug in desk light. Bathroom drain had a smell. Coffee was excellent and breakfast was easy to access. Service was excellent.

The service from Bianca was reminiscent of hotel customer service hay days. She was friendly and attentive. She went beyond the typical front desk friendliness and provided excellence beyond expectations. She made our stay a five star. My only complaint the mini store in the hotel lacked toothpaste.

It was nice enough. The breakfast is very meager.

Nice place to stay in Rochester for Mother’s Day weekend. One overnight. Nearby to a lot of things to do.

The hotel was recently refurbished and the facilities are great.

Bianca at the front desk is fabulous!! She made check in and check out so easy and her personality is so welcoming and friendly. Love her !! One issue we had with the building itself is that the elevator is kind of scary. Lots of unsettling noises. The room was perfect and very comfortable.