Overall nice place. Closer to 3 or 3.5 star if compared to a hotel in the USA. Location was excellent. Staff was excellent. Property could just use a few finishing touches. However, I would stay here again

Good location nice size balcony

Good, traditional hotel.

Great location but an old and not well maintained hotel. The minibar leaked during the night, the bathroom extractor was loud like a tractor and the lifts were slow and inefficient.

Check your credit card account if used after checking out of this hotel. Got home and noticed two separate unauthorized pending transactions one for $799 and another for $1004.95. Immediately notified credit card and canceled my card.

We loved our stay, amazing location, friendly staff, nice breakfast included. Very safe and clean. Our room was very roomy and the balcony so large!

Good property,Beautiful surroundings

Fantastic stay with family visiting from the US. Perfectly situated, great staff and felt safe the whole trip. Rooms and facilities are very nice, rooftop pool and good gym.

i could say much but i choose to say it was convenient and clean and very accommodative.

Horrible breakfast, construction noise, pool noise, balcony filthy

great

Nice place. A bit worn if you look closely but for what it costs and its location it’s great. Amazing employees and great breakfast.

Location location location! This was the best part of the property as it is an older hotel and you could tell. However, your close to restaurants, shops, and the beach

Amazing

The room wasn’t well maintained. There was mold in the shower and the shower floor was dangerously slippery. It was not as clean as it should be.

Location is good. The property is really outdated needs a lobby redo and rooms bathrooms renovation

Horrible molde smell in hall waya and room ,first night impossble to sleep ,hard time breathing .Moved to another room still filthy maides only swept never vacuumed or washed floors ,hair everywhere .To top it off a used condon on the balcony room 421 .was there when we arrived and im sure it's still there .None of the slidind doors locked people could acess the room from next door.Worst expirience ever especially for the money we paid .On your site and there's claim to be 4 star and charge for a 5 star.Should remove from your list.

Beautiful place....

Great place to stay and visit the city. Helpful staff who advised about trips. Good choice of breakfast. Central location and easy to travel around the sights. We loved the roof top pool and bar. A great place to relax in both the daytime and evening.

Excellent

It's a fantastic place to stay right in front of the beach!!

The service is good and the location is great. We liked the pool. The breakfast is not good and the shower has mold and smelled very bad. Bed and pillow were uncomfortable.

Room was very old and dated and apparently I received a upgrade. Hotel staff around the swimming pool very rude but the rest are ok Swimming pool was filthy also

Amazing staff & service !

They gave away 1 of my 2 rooms even though I called to inform them we would arrive the next morning early, then still charged for that room. The room did not look like the photo although very clean and I got an extra single bed in the living room of a suite. I was at the back (half the rooms are at the back) where the garbage collectors banged around for hours at night. Location is good. It is a hotel for tourist and not business, my room did not have a work chair.

There were very prejudiced at me I didn’t even want to stay in my room

Would not allow check in until 3 pm

Good

My partner and I stayed here for 11 nights and had a great time. We chose the room with a sea view which was wonderful. Most of the staff were very helpful and friendly. The breakfast consisted of hot foods, pastries, cereal and fruit. The roof top pool was excellent. You can book day trips through reception which is helpful. Restaurants are all along the beach on each side. Would definitely return to this hotel if we ever go back to Rio.

Too expensive and not even a coffee machine in the room.

Perfect area, close to all the main attractions. The staff was super friendly and helpful. The room was spacious. The rooftop has a beautiful view of the beach. If I came back to Rio I would stay there again.

My stay here was okay. It's a decent property in a great location with a fantastic view. All the facilities were clean and accessible. My room was clean and serviced everyday. The breakfast was delicious and had plenty of options. Despite all the positives I probably wouldn't choose to stay here again. This is not a bad property but I am just used to luxury accommodations when on vacation. The beds are hard; in a cheap way not in a firmness way. The shower was so tiny that I had to leave the shower doors open so I could have enough room to clean myself. The grout in the shower also had a lot of stains. It was clean but unsightly. Also, the toilets are hard to flush. I called about having toilet issues and no one came. They never sent anyone or followed up on it. I had to ask the maid who came around 4pm the next day for help and she was the one that fixed it. The staff were always nice and professional but they weren't exceptional. I stayed at this hotel for 3 days then moved to the Fairmont Hotel. BIG DIFFERENCE! As soon as you step into the Fairmont you can feel the luxury and exceptional customer service. I know these 2 hotels are in different class ranges so I can't expect the same thing from them. I only decided to give Pestana a try because Fairmont is at the far end of the beach and I really wanted to be more centered. If I was the type that only needed a clean room and bed to travel then I would definitely stay at Pestana again.