The staff was very courteous and helpful. Concierge David was always ready to assist in whatever we needed or wanted.

Many people asking for buy a membership everyday

Beautiful hotel and very convenient, super friendly employees

I like it

The property is roughly 30 years old and the rooms are clean; however, the property is slightly dated. The beds were comfortable, the bathroom was extremely tight for shower/restroom. If you are OK with those comments then the rest should be very good. Solid food at the buffets each day, great friendly service, great beach with ample lounge chairs. Great views from the room, great AC in the rooms and we had a fantastic balcony with an ocean view. They had entertaining shows almost nightly which was nice unless you want to sleep before 10:30 PM and then the sound was rather loud in the rooms. For cost to value - I would say this was an excellent option.

Food wasn’t wry good

I paid for ocean view and did not get it. I had to go back to the lobby and spent a lot of time arguing with front desk. The 2nd night, they cleaned my room and didn’t leave any towels. I had to go back again to the lobby and after 1 hour of waiting they brought me only 2 towels. Front desk and management were horrible, very bad customer service. Never coming back again to this place.

Very goog

El hotel ya está un poco viejo y maltratado, necesita una buena remodelación, la mayoría de los trabajadores pareciera que están enojados!!

I love my stay at Royal Park, staff was great , rooms were nice and clean

I was impressed with the people extremely nice !

It was a good value for the money. Great service and environment. We really enjoyed the place. The only downside was the ocean beach. Ocean had high waves that was too dangerous to go swimming for anyone. I am surprised that no one mentioned in the reviews that it could be dangerous and impossible to swim. The same applies to all near by hotels/resorts. We were there at the beggining of July and not sure if it the same all your round.

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There were so many children at the resort could not use the pool. The local guests were rude and cut in line at buffets. One restaurant server would not give us bacon as we were “Americanos”. The maid one day took the money we had put on pillow for her and left without cleaning room. Had to get another maid to clean it. Would not stay here again.

I read the reviews and noticed food comments where not good. They are true. The food variety its limited and not that good. The drinks are not that good either. Service its good overall. The check in process was not good. Our room was not ready and did not received a hotel guide or directions. But for the price its ok, just be aware.

Waiter at pool bar was great. They charged us $120 for a covid test. Front desk people were very rude Everytime we asked for help.

The Staff was very friendly and it is right on the beach. I enjoyed the location as it is on a nice beach. Also, there are several beach chairs for people as I saw some other Hotels had very few. I purchased the All Inclusive and for Drinks I loved it, but for Food there weren't too many options. Overall, I would still return just wish they had a few more food options.

My trip was amazing the stuff was extremely friendly the food was very good . Will definitely come back soon.

The food is very good the staff is very friendly.

Very disappointed never stay there again Terrible place bad food bad rooms

Me gustó que el hotel estaba a pie de playa, tenía buena vista, estaba el lugar limpio. Lo que no me gustó fue la calidad de los alimentos y el mal servicio en el lugar de papas y hamburguesas estaba muy mal organizado y que no había guarda vidas

In Ixtapa, I have stayed at Holiday Inn, Brisas, And Barleco. Of all Royal Park was the worst. The pools were small and unclean. The rooms were nice but the bathrooms were unclean. We had to call maintenance because the shower backed up. What we did enjoy was the variety of food. The Italian restaurant was excellent.

Increíble , muy augusto , me gusta Park Royal

The beach area needs improvement. The palapos need repair, or new ones would be better need repair

Property was a little dated but ok.Food was good but limitedMost staff were niceRoom was NOT ready at 3pm as advertised. Will not give you any perks for it.

I liked the beach acess and the friendly staff, but the hotel is a little dated

Loved the cleanliness and decor of the restaurants. The food was good but they served the same dishes everyday. However, the food was amazing in the Italian restaurant. The hotel is located in an excellent location of the beach. Parasailing and other activities were easily accessible. The pool and rooms definitely showed their age.

Return trip to Ixstapa after a 12 year absence. Very nice Mexican resort setting. Much safer than what other areas have been reported to be. Hotel food, service, pool area, and beach top notch. All inclusive bar service a plus. Entertainment nightly in the lobby bar area. Very pleasant experience.

We had so many issues at this hotel. Since we got there they charged us wrong then when we came back to get our room key they charged us again due to their mistake. The food was horrible, the same things and the snack bar the hamburger meat was raw. The employees where not very accommodating every time we asked to put tables together they had excuses of why they couldn’t. We got an upgrade to ocean view but the view was not that great. We would never go back to this hotel. The only thing that was good is that it was very close to the dolphin place. Other than that there is nothing good about this hotel. The food was the worse part. Bad experience overall.

Check in process was simple and quick. All staff were great - from check in to checking out and everything in-between. Location is great on El Palmer beach and walking proximity to Ixtapa.

Great service

Service was good. The staff is nice, Friendly and kind. Some areas need maintenance ex.the bridge over the pool. The entertainment is very mediocre. Needs a lot more live fun. people seat ay the lobby bored to an extreme. The pool bar served too much alcohol to young customers and they misbehave and become unbearable. The food and service are very good...in general a positive experience that could be better.