It’s always wonderful. Our 8th time there. Everyone is friendly. The place is beautiful and tranquil.

The Hacienda Uxmal is beautiful, charming, comfortable and clean. It is a perfect location to stay as you explore the Uxmal Ruins and travel the Ruta Puuc.

Advertised wifi but it was barely good enough for email. Service dropped every 30 seconds regardless of which router on the property you sat next too. No bicycles as advertised. Restaurant is only open for breakfast. You have to cross a dangerous road in the dark to get to the only restaurant that's open at the resort by the ruins. Property itself is beautiful and the pool is very nice. We left a day early because without wifi I couldn't work and my wife couldn't study. Property told us they'd give a refund for the 2nd night but have only gotten a run around from them and Expedia who each blame the other but neither will call the other and leave me as the middle man between what he said and what she said. Would not stay there again.

Beautiful historic site. The Chocolate Plantation and Uxmal site is within walking distance and worth the visit.

Our last stay was early 2020 before the pandemic. Now it's minimalist There is no lunch or dinner service There is only breakfast service by the pool There is no lunch or dinner available requiring you to walk or drive across the highway or down the road No welcome drink, as advertised If television is important, forget it. Only 3 snowy channels with an antenna, not satellite, as advertised Some rooms have a safe, others do not, so you may want to check/specify when booking The staff is friendly and attentive.

We enjoyed our stay at The Hacienda. Our rooms were clean, the bedding was great, and staff was courteous and helpful, but they allowed a family to play ball in the pool. This family was playing rough and tangled my 5-year-old in their playful brawl. My husband asked them to be careful but they continued. There was enough staff around to notice and no one jumped in to stop them. It was a shame. It made my experience unpleasant especially since I mentioned it to the reception and the family continued their game with a ball the next day. I didn’t bother to enter the pool again.

Everyone is so nice and welcoming. This hotel is quiet at night and a hidden gem in the middle of a busy city. Love the pools and welcome drink as well. My wife loves it as well

Great location to visit Uxmal

Lovely, quiet hacienda with beautiful pool. No fridge or Wi-Fi in room but otherwise excellent

😀

The hotel is beautiful but other than the Uxmal pyramids there is not much to do

beautiful hotel

We love this hotel. We’ve stayed many times. It’s in a great location to visit the ruins but also has a calming magical feel all on its own. I’d highly recommend asking for Luis and taking the Range Rover plantation tour. It’s a must do.

The Lodge at Uxmal (across the street from and associated with Hacienda Uxmal Plantation) is on the grounds at Uxmal ruins. Fabulous location! The best hospitality and people! Luis (the concierge), Marco (the bartender), Jorge (our guide), Guadalupe (the host), and the manager and all the staff were all super friendly and helpful. We could not have had a better time visiting the ruins and enjoying Mayan cuisine and hospitality. Uxmal is an area that deserves multiple days! Muchas gracias a todos!

Our stay here was absolutely perfect. The room was clean, comfortable, and quiet. Lovely pool. Friendly staff. The location was great. We were able to walk to the archaeological site, the Chocolate museum, and the Planetarium. The property was all around perfect. The only drawback (and it's no fault of the hotel) was the Americans with the bratty kids (constantly screaming and pouting and playing videos in the restaurant at the dinner table without regard for others). We stayed in the Lodge and not the actual historic plantation (which was closed due to low occupancy from Covid). No matter, it was really a great place to come back to after a few days of adventuring.

Excellent service. The staff was all very friendly and accommodating. Everything was pristine, peaceful and beautiful. A wonderful haven to escape to and so conveniently located right in front of the ruins. Because of COVID, we actually stayed in the Lodge at Uxmal and not where we made the booking. (It was a free upgrade as the properties are owned by the same people). The only aspect that I would say could use improvement is the restaurant. The food was medium. But overall, this was a most excellent stay and would definitely recommend for anyone visiting Uxmal. It’s worth staying a night out here!!

It was great.. checkin was a little confusing as we didn’t know where to go as parts of resort are shut down including main reception. But we drove around and eventually found someone to help us. Checkin was at the restaurant.

The Hacienda was close so they sent me to the Lodge which is a different location. This google have been communicated before my arrival to stay at a different location.

Amazing, amazing on every level! Location, location, location, is everything so they say and how true in this instance. After driving the Ruta Puuc finding several of the Mayan temples closed due to Co-Vid, we hoped that Uxmal would be open to the public. When we arrived we were warmly greeted and informed that the temple's entrance opened at 8am and we were a short walk away from its entrance. Fantastic! Easy accessible parking was available, 2 large pools set in idyllic gardens and the most accommodating staff at every turn. The food was outstanding and we made sure to order local specialties. We also took the time to visit the Choc Museum and Wildlife Sanctuary located also conveniently within walking distance of the hotel. So thankful we had the foresight to book 2 nights in this remarkable place! Oh, my, forgot to even mention the luxurious rooms!

Lovely ambiance and feeling to the place... lots of history and nice touches

Very lovely stay. Pool felt heavenly after a hot day on the Ruta Puuc. Staff was great! Thanks

Hacienda Uxmal is very conveniently located near the ruins of ancient Uxmal and provides a relaxing colonial style setting in which to relax after a day of climbing up and down the ruins. I was especially delighted to discover a new cocktail which really ought to break out into the wider world; the Tamarind Daiquiri. They did a delightful flambe of crab soup at my table (who doesnt love a little fire?). Breakfasts were accompanied by a basket of fresh warm rolls. The iguana who lives in the palm tree shown ninth picture displays all his prehistoric charms for admirers lounging around the pool (quite tame...looking for a handout). What is not to love about this place!

A magical place to stay

It’s location to the ancient temple is excellent. The integrity and its maintenance is also equally precious.

The hotel has some of the most beautiful grounds to be found anywhere. The staff is excellent and very attentive.

Lovely spot! Quiet, pretty & relaxing. Food and service is spot on but it is pricey as there are very few eatery options.

This is simply a delightful hotel, the grounds are beautiful, relaxing, the staff is exceptional, and the rooms very comfortable.

We loved the history behind the Hacienda, They have framed pictures with bios of the first explorers of these ruins. it has a unique style with beautiful hard wood doors and furniture throug out. It is a quiet and relaxing place. We also liked its proximity to Uxmal ruins (5 minute walk).

We loved that it was so close to everything, the ruins and Choco-Story.

Beautiful hotel close to the Uxmal ruins. Wonderful site, nice rooms, nice pool and helpful staff. Terrace of the restaurant is very nice and space, but also a bit noisy from an ac ventilator. Overall a very nice place to stay

This is a lovely outdoor hotel. Closest to the ruins and good staff. Only downside is the food which is ok but not very exciting

relaxing - good food - good service - warm pool - beautiful room -