Service

I would never stay at this location again.

The stay was great . Will recommend and come back

First room we were given had a pervasive bad odor. The 2nd room we were given had people next to us and above us who were noisy for nearly the entire night. The 2nd room itself was clean and nicely appointed

I think the property need have more staff at the front desk to covert 24 hours service

It so dark and so boring for me

The bathroom left a lot to be desired. The shower head wasn’t very good and had cold water for a shower 2 mornings

Accessible and safe and quiet

Property was clean, and basic. Elevator was out of order when we arrived

It was a nice stay I like the location is really close to shopping centers !!!

This is an older property that was chosen simply because of its easy access to the freeway and to the Pleasant Hill civic center. The room and the kitchenette were clean. The pipes knocked when people in adjacent rooms showered. The room was adequate for the price paid. The grab and go breakfast was coffee, instant cereal and a muffin.

Outdated… not very clean…. Front desk people unprofessional… and marijuana throughout the halls

Not allowed to check in. Unacceptable!

Staff was very nice and helpful

No hot water in bathroom sink. Couldn't get an extra blanket because washer had gone three days without repair. No hand soap in bathroom or shower. Front desk wait was several minutes. Worst of all, the person/people above moved furniture around starting arount 2:30 am, and lasted until 5am. And front desk didn't answer when we tried to complain.

No breakfast and no ice machine.

Late night doors constantly shutting. Many people coming and going late 12 pm and on next door. Cussing and swearing heard through the walls. Stomping and creaking walking from the upstairs guests late at night. No hot coffee ready in the am at 8:45 am. No grab and go available. Was told the shipment of breakfast bags did not arrive. When I check out and reported my unhappiness I was told I would be given a 15 to 20 percent discount by manager Eric. However, since I was Orbitz customer I did not qualify. Not what I wanted to hear. Thanks for the terrible experience as a second rate customer. Please advise. I was told to call Eric but wanted to reach out to you folks first for help. Tim

Very friendly front desk personnel. Comfortable bed, clean room.

Very run down on the inside, which is deceiving from the outside. No hot water not on the night coming in or next morning. I would most definitely never stay at an Extended stay branch again.

Property was in good location however; Expedia advertisement listed property as having breakfast included and to our disappointment, they only had packaged oatmeal, sweet muffins and that was it. Also disappointing was the fact that there was no ice machine here. Will not stay here on our next visit.

First, the check-in was a problem, apparently with Expedia. We had to wait at least 30 minutes before we got our room. Then that room had a non-working heating/cooling unit. So, we were given another room, right under a very active bouncing dog. We love dogs, but this one was very noisy over us. We had to turn the volume up on our TV in order to hear. I got a headache from the noise. We are old and just wanted peace and quiet for a couple of days. Then, when I moved the top sheet to get into bed, we found what appeared to be blood on the sheet. It was replaced along with the blanket.

Nice quiet location. The receptionist, Zee, was very nice!

Quiet

I work night shift and I really only needed a room to sleep during the day, so I booked two nights. I arrived at 2:45, when check in is 3:00- hoping I can just get into my room and nap. But the man at the desk literally made me wait until 3:00 on the dot to check in. You’re telling me there’s not ONE available room until 3:00 exactly? Way to have flexibility… When I finally got into the room, it was incredibly musty/humid - as grateful as I am that they shampoo the carpet, they need to let the moisture escape somehow. The shower head leaked and sprayed all over the floor. You’d think they’d test these things before making the room as ready for use. I asked to get an extra comforter sent to my room, but the guy at the desk made me come down and get it. Other than these negative things, I think the room size is perfect for travelers and so convenient to have its own little kitchen. Love the full sized fridge. Plenty of parking available.

Liked our stay

Great

Everything very good

i found a cockroach in my room and left immediately

No comment

Enjoy room

The full kitchen

I would definitely recommend this place. It’s the mini-kitchen for me. It’s a home away from home. I keep coming back here mainly because of their staff. They are warm and accommodating.