NO cleaning of the rooms

Not what i look for accomodation wise. On a shoestring budget have found much better.

Reception staff has no clue about customer service. Cold and full of attitude. They need to be trained how to deal with customers. I wish i could give them -5 stars.

Reception area was nice. Outside area very untidy. Room was a reasonable size but in need of refurbishment. Pillows were rock hard.No shelf in the bathroom for toiletries. Obviously someone had been smoking in the room. Cigarette butts on outside window sill.

The hotel itself is alright, nothing in particular stands out to make it amazing. The beds are super comfy and make for a great sleep there is very limited parking and we ended up having to park on the main street due to there being no space. We had a very short stay of 1 night where we spent limited time at the hotel so it was right for us- it is rougly 30 minute walk from Bournemouth beach/ the triangle. The reception is open 24 hours a day so if youre coming back late at night you still have access which is nice!

Half of the fitings in bathroom missing very noisy outside room very run down ,carpets in corridors filthiest we have ever seen all the stairs carpets need hoovering top to bottom and bannisters need cleaning and painting,no staff smiling or greeting anyone felt very unwelcome.Room we stayed in was right opposite the building housing the extractor units so close we heard them running all day and evening with windows closed tight,one resident complained to myself that they had three room changes first room had blood splatters up the wall next room had rubbish left in there and they were unhappy with the third as didnt feel comfortable sleeping in bed as worried about bed bugs !!

Unfortunately our original room was absolutely disgustingly filthy, tide mark round bath, dirty toilet, carpets not vacuumed. Management moved us to new room which was comfortable and clean. This hotel is so old dirty and tired. Carpets do not look like they’ve been hoovered for months.

rang up and told them I was running late for checking in. I was gonna get there for around 630 7 o’clock and he told me on the phone it was okay but they told me dinner was from 6 till 9 and then we got there the dinner finishes and we got there 7:15

Bedroom is quite small and dirty.

Nice hotel

That we didnt have air conditioning and free wifi

Comfortable a bit dated but clean but when I mean dated I mean lick off paint but as everyone they probably ain’t getting spare cash to update it

Metalwork rusty, hole in wall were bathroom door has been pushed into it. Only there for a few hours to get early ferry in morning.

The standard double room was adequate but not comfortable. Bathroom was clean but all paintwork needed a repaint. This was the same for the bedroom where skirting boards were scuffed. The surface top of the desk in the room was scarred and marked. Only one “easy chair”, which was not there for comfort, in a double room! Minimal tea and coffee but I asked for more at reception and was asked for my room number too!! The room and hotel in general felt unloved. The lift was out of order for two of the three days I stayed. Communal corridors and all carpeting needs updating or a professional clean. Paintwork needed cleaning and painting. The bed was very uncomfortable- a new mattress should be a priority. I used the duvet and slept “on it” as extra cushioning. The only positives were the “black out” curtailing, the helpful staff, and that it was an easy walk to the station and to the beach too. I would not stay here again - I’d rather pay extra to have a decent night’s sleep and not worry about which spring I was going to roll over next!

Liked parking, comfy bed, full length bath.

No the room we stayed in was on the top floor and the lift was out of order, me and my wife have mobility issues and struggled with all the stairs. The decor was shabby, bed linen dirty, room smelt of damp. One small window. Massive crack above window. Key card took didn’t work properly.

The rooms have got a bad smell had to go and buy an air freshener Brown water out of the taps Hair in the bed looking forward to the breakfast put me off of it good entertainment

Dusty, old and disgusting. Didn’t even bother checking into reception. The pool was green and half empty, corridors were covered in dust and cockroaches and sick all over the reception toilet floor!!!

Very good hotel would definitly recommend it

Terrible room it was too hot I couldn’t sleep and I can’t have a fan on as I hear noise when I’m sleeping overall it was terrible

Was told bar closed at 1100 as i was arriving at 1030 ..by the the time i checked in 1040..the bar was closed..

No room service(towels coffee)entire stay,guests led on front steps smoking,buffet food not restaurant. Ideal hotel for workman or poor pensioners because thats all that were there. Would not recommend.

the was no windows and it was terribly hot

Hardly any guests spoke english We felt a minority. Lift out of order stairways awkward doors dirty ,Bed uncomfortablle.zThe whole hotel needs a refit,!!

Beds were like rocks which wasnt for me but my partner loved this and slept amazingly. Room was clean and staff were amazing

The hotel was clean,but the mattress on the beds was cheap and not very comfortable

We booked had a confirmation email but was turned away as the hotel couldnt find it on the system . Even thou we booked it an showed the emails

There was no hot water in the morning the bedroom furniture was so old and dated the bed was so out of date

I found the charge of £7.00 per day for WiFi unreasonable

Ok for cheap accommodation. Pool was good.

The room was of good size but looked very dated. In our room or in the communal areas there were no signs of recycling facilities. We stayed for three nights on on the last night there was no hot water for washing or taking a shower. We informed the reception and they said to give it a while and it would come through. This didn’t happen so we waited until the following morning. The water was still not hot in the morning and the reception was closed when we were leaving so were unable to assist us.

No parking available. Wi-Fi charged. One front of house staff member most unhelpful, surly to the point of rude although 2 others nice. Room very tired, one bulb flickering, one not working. Tea and coffee, just 1 sachet of each. Overall a stay to forget.