I stayed at this hotel as part of a longer trip, first time in Lanzorate and I'd definitely come back to this hotel.

We loved this resort! Everything from the food to the entertainment was terrific. The staff is without a doubt the best asset of the hotel, friendly, helpful and welcoming. The active concept is also great - even if you do not follow any of then Les mills group lessons (we did, twice daily) or join the gym or pool, you will still put in at least 10k steps just walking around the resort, it’s huge! We were well very happy and will certainly recommend it to our friends. Renting a car is a good idea, drive around the island which is amazing.

Overall everything was great, service great, very comfortable bed, servicing of room excellent.

We have stayed at the hotel three times and it is great for a young family. They have a great splash park with sun beds around, and multiple other pools. Fantastic entertainment team for children and very enthusiastic. The buffet food options are varied and they do a fabulous breakfast. Staff friendly and helpful. Overall recommend.

Is very nice hotel

Only a short drive from the airport. Great resort for being active and also relaxing. Lots of options to try new activities during the day and some entertainment each evening. No booking required. Gym for over 14s only. Not all activities were inclusive as some had a small fee. Room was spotless. Food was excellent, being fresh and varied each day. Perfect for our 5 day holiday. Highly recommended.

Well, i hadn't stayed in a hotel for a long time, so it was a bit of a culture shock at first. I only booked it for the Olympic pool tbh. The resort is absolutely huge and although it was busy, it didnt feel crowded in any way. I paid a bit extra to have a sea view room. These rooms are renovated to a very nice standard, they are part sea view & part pool view, very spacious including a large balcony with sun pretty much all day. On Expedia, i couldnt see an option for the 'Royal Level', it wasnt clear, but this was the next best thing. The food was good, plenty of choice and every night, something was being cooked fresh - chicken, pizza, burger etc and in the morning eggs are cooked fresh for breakfast. I did expect everyone to be pretty sporty, but activities and the gym were not used by many. For me, it meant a choice of lanes in the pool at any time of day which was wonderful. The staff were kind, friendly and helpful except the pool towel guy at the Marella pool who acted as though he had knitted the towels himself by hand & definitely thought you didnt deserve one! As someone who enjoys the beach, its worth knowing that although this hotel is right on the coast, there is no beach, it is all rocks and unaccessible. There are no shops or restaurants or town near the hotel and the view is of industrial area - i found this different from anywhere I'd stayed before. All in all, I would return for the amazing swimming, but it is isolated if the weather had been not great

We arrived late but check-in was good; super quick and helpful. However, the bands given to us didn't open our bedroom door, the man who helped us with our bags let us into the room and went back to reception to get new bands, but none of them worked either. We had a family room as the bunk beds were great for the 3 and 5 year old, however there was a list of things we weren't impressed with in the room - the patio doors were stiff and wobbly, the sliding door into the bunk bed area was broken and wouldn't move, the bathroom sliding door was stiff and wouldn't close, there was no main light in the bedroom just the side lights, the floor was dirty (bottoms of our feet were filthy), the safe didn't work, there were 2 travel cots taking up space in the bedroom that we didn't need or ask for and the shower had a lot of mould.