The property was extremely dirty. Our room wasn’t cleaned, it felt gross to walk around in our own room or sit anywhere. The hallway upon arrival was filled with all the dirty sheets almost covering the entire hallway that the housekeepers left. All in all, it was disappointing.

Room overlooked the overflow car park. Was basic but comfortable and shower was decent. Hotel looked a bit tired in general but service was quick and friendly and everything was clean and comfortable.

Hotel was ok, VERY CLEAN, beds could’ve been better and whilst the room decor looked like it had seen some attention the room carpet was old and stained (but clean). Having paid for a superior room and the price I’d paid I might’ve expected this to have been of a better standard. Having said that I’d booked breakfast but then had to leave early before breakfast had started and they made us bacon / sausage rolls in a bag to take away which was GREAT. No problem at all with parking as even though there was also a wedding on at the hotel the car park had loads of spaces!! Lastly we did pop our heads in the spa and enjoyed a swim and used the sauna, steam room and hot tub - whilst not massive in size it was adequate and a great extra benefit to our stay……..

Good staff and customer service. Good breakfast both continental and full English included. Nice large lounge / library inside seating area. Good attached bar with reasonable price bar food. Only criticism is some parts could do with some attention to decor and maintenance. The floor boards in the corridor outside the bedrooms were very noisy. Fortunately it is a relatively small hotel so not too much movement of customers in the corridor. The location is outside of Grantham so a car is required. It is located on a fairly quiet “B” road and the hotel itself is set back from the road. This makes it generally quiet and pleasant. There is an outside seating area which is pleasant in good weather. Unfortunately I did not have time to try the Spa and health facilities, so can’t comment. Overall for the price it is a good location with good facilities at a reasonable price.

Checked in, half hour later tried to have a shower - no hot water, not even luke warm! Informed reception, they had a reported broken down boiler servicing that area of hotel. Emergency plumber called out. We were offered a shower in their spa, but it was 2015 and closed at 2030, also meal had to be ordered by 2045....so we chose to eat instead as hungry. Unfortunately food was poor and not worth it. I checked status with reception and still no hot water, earliest would be tomorrow morning. The spa opened at 0800, but we had to leave 0730. Still no sign of a return in the am, so had to check out not having access to hot water for our entire stay. Not satisfactory for a hotel.

The wifi did not work throughout my stay, the pipework in the room was noisy and the breakfast mediocre

Receptionists a bit indifferent to our needs to change for a wedding before our room was available. Breakfast was like a 70 s Little Chef greasy spoons. Scrambled egg on our table before we sat down.. it was functional for the night.

I do not normally leave negative reviews as you get what you pay for most of the time, however, The person on reception when we checked in seemed completely disinterested to even be checking us in. This hotel was convenient for where we wanted to be but needs a re fresh and felt like a truck stop.

Bed had a concave sagging mattress. Room hot with only a fan opened window too loud from wedding. Fan turns off if you leave room. Shower gel in shower empty. Large hotel but put non wedding guest directly opposite wedding with open patio doors.

The corridors nearest the reception/bar/ restaurant area are in need of a redec and new carpet, rather shabby all round. Could only get bar meal, were aware restaurant wouldn't be open. Went to order food and was told the kitchen was very busy so order in 15 minutes. When ordered our food took 40 minutes to arrive. My wife asked for a cheese plougmans and got a cheese and ham. Sh'es veggie! I ordered a very nice sounding chicken curry, taste the succulent chicken - no chance, the curry heat was off the scale, couldn't taste a thing other than molten lava in my mouth! All in all not over impressed.

I phoned and emailed unsuccessfully several times the week before our stay to request reservation of a table for dinner on our arrival day. At check in was told restaurant was closed, but food was available in the bar. Several options on the very restricted bar menu were not available. Bedroom walls and skirting very dirty, black mould in one corner and on window frame, dirty net curtains, holes in blackout curtains, rubbish on floor behind cupboard moved away from the wall in order to plug kettle into power point. Thin, lumpy duvets. Bathroom was clean and looked recently refurbished and equipped for a disabled guest. Adjacent to the room, the intruder alarm and fire door escape bolt had been disconnected/interfered with. Breakfast in the restaurant was good. Very efficiently staffed.

Didn’t recognise booking for both rooms and meeting room too. Booked 4 premium rooms and got only 3. TV didn’t work in one of the rooms. Cups in meeting room not clean. Staff nice and found bookings eventually but must be a disconnect between Expedia and hotel. Not great

We stayed at the hotel for the weekend. When we arrived at the hotel on the Friday night there was a wedding and a murder mystery going on so it was busy. On Sunday morning we were woken at 8:45 am by excessively loud disco music and DJ, which was still going on when we left at 12pm. The receptionist said it was a conference as there was no apology! I wonder what type of conference is on a Sunday morning with disco music? The rooms were comfortable and relatively clean however house keepings idea of cleaning is to pull the duvet up on the bed, replace the dirty tea cups and clear the 4 threadbare towels and mat with only 2 further threadbare towels and no mat! There is no phone in the room so if you need anything, you have to walk back to reception, which for us was down 2 flights of stairs and a long corridor, to speak to them. They also will only give 1 key per room. Obviously they hope no-one will bother complaining as it's such a toil. There's free internet but the service is rubbish so we ended up using 4G. The bar staff were very pleasant but overall it was disappointing.

Convenient place. Clean,spacious, polite staff, parking included, breakfast was great and various food options also on site.

Hotel a bit tired and beds were terrible but the breakfast, pool and sauna made up for it. Excellent value for money.

Very nice stay - hotel is a little tired in places, but all very reasonable for the price.

our room was lovely and spacious with friendly staff and very good breakfast

Great location good breakfast easy parking nice room

Staff friendly and helpful Dining was very good service grea Food delicious Room for 3 all single beds Excellent value

Nice room and good location and friendly staff

Great location with it being so close to the A1. Free parking, great value and bed very comfy means I’ll definitely be returning. Showing its age in some of the decor but it would only put off the fussiest of guests.

Old hotel that needs an update. Pretty worn out really. Cheap room though. There were two single beds, I thought I’d booked a standard double. Haven’t slept in a single bed for over 30 years and I didn’t really sleep in this one

No internet…..stayed here at least 5 times and each time the internet has been poor but this time absolutely NON existent in the room

Stayed here overnight to breakup journey. Reasonable stay for short period. Corridors very noisy during the night. Food pub grub.

Lovely location and reasonably friendly staff. Our room was at the top with a fantastic view. One of the slopping room windows was broken. It had been ‘fixed’ with lots of sellotape which didn’t work and lead to a loud noise like a trapped queen bee due to it being a very windy night. The facilities for leisure were great but we had to pay for use of towels and this had not been advertised in the noticed left in the room. The pool also closed at 6:50 on Saturday evening so after an arrival at 5:40 we had little time to use.

I didn't take pictures the hotel is really run down, sockets not working, TV not working, usb sockets not working, rusty shower head, holes in walls, broken sink in deluxe room, in serious need of a clean up and painting throughout

Rooms were comfortable enough, but the hotel feels a little outdated. Getting apps to work on the TV was a chore, so we gave up and watched Freeview. Pool was nice and the close proximity to motorway was ideal. Overall it ticked the boxes we needed, but more for convenience and facilities for the kids.

First time stay. Staff were great and would return. Price was reasonable too.

We found the general upkeep of the room very poor. The paintwork needs attention as does the carpet cleanliness. Chipped paint on walls and furniture. Staff were very efficient and friendly. The food, breakfast was excellent.

Normal hotel room in a modern building. Quite a long way from reception to our room. Quiet except for two large dogs which seemed to be in the next room, barked every time someone came down the corridor. Perhaps belonged to someone at the organised dinner that evening. We don't understand why someone would leave dogs unattended in a hotel room. Spoiled our evening and , yes , we did tell reception.

The room has a funny smell and toilet was not clean. The shower had broken loose unsafe floor tiles.

Very comfortable- I wasn’t there long but it was very nice