Floor in the room was damaged. Needs some improvements. Breakfast not included in the rate

The hotel was listed as accepting mascoras. When I made the reservation I disclosed that I had a flightless bird. The reservation was confirmed. When I got to the hotel, after six hours of traveling and a doctor's appointment ugh, they said they don't take pets only dogs. I told them To check the confirmation and if they didn't want me to stay there, they could find a hotel that would take a bird and call a taxi and provide the transportation to get to the new hotel. They said they couldn't do that either. Then they told me that it was going to cost more money. I told them I was already paying more money for 2 beds when I had reserved a room with one bed. And I asked for the single room and then they said that this was the only room that pets were allowed to stay in. Then they wanted to charge my credit card a voucher fee of 500 pesos just In case? They proceeded to charge my card and extra 500 pesos which they said they were not going to point. I was hurting. I was tired and I just wanted to lie down. I told them we would finish the conversation in the morning and that they needed to give me a key to this room that happened to be hike from the reception desk. Then the kid didn't work and I had to hike back to the receptiondesk to get help to open the door. The hamburger I ordered was very good and I thought, maybe that was going to be the end of it. But I woke up to 2 cockroaches running around the room. There was a coffee machine and no coffee cups, and more of a debate trying to check out

Nice Hotel with friendly staff, Pool…

Good in general.

Friendly people

An excellent placro to rest otrr work. Close to the center of the city. Highly recommended.

Pet friendly

Busy

The property had a nice lay out, friendly staff. The water in the pool did not appear properly filtered. Lay out of room was outdated, food not up to par. Acess was very difficult (due to construction, management did not bother to notify incoming guests.)

Es un hotel que conocemos bien. Nos sentimos en casa. El baño estaba un poco sucio cuando llegamos pero nada grave.

Ok

It was nice and clean

todo ok

The hotel is very well located, with ease access to the main roads. Breakfast was excellent, with great service. The rooms although clean, feel dated with need of some maintenenance.

It was a great stay with just one or two negatives. The main blanket and the sheet covering the mattress had a stain when we arrived. They forgot to clean the room on the second day. They cleaned it right away when si let the front desk know about it. Besides those little negatives, it was a great stay; the man helping with laugage was really nice and room service was excellent as well. The bed and A/C were really nice and comfy. I really recommend it. It's very close to shopping malls and not to far from Vernal and Tequisquiapan. Amazing towns!!

VERY NICE PLACE, CONFORT, CLEAN, PEOPLE AMAZING EVERY THING IT WAS MORE THAT WE EXPECTED. I RECOMMENDED

Las habitaciones son súper cómodas, la atención del personal es muy buena, no había mucha gente y los servicios como el restaurante y la alberca estaban limitados debido a la pandemia pero aún así se pueden ocupar.

Exelente servicio , limpio , confortable Cuartos amplios y muy acogedores. Gracias

Excellent service. Made accommodations to store my food that didn’t fit in the loft freezer into their kitchen freezer. Since I had a long international flight and wanted to make sure the food I was taking back made it there fresh. Very affordable and clean.

THE AC not working and changed room 2 times and the same the minimum temp is 70 but not enough.

Smoking during the night. I am allergic to smoke and during my restless sleep the smell was horrible Super hard pilliws Outside light came in from the door, never dark. Horrible

I enjoyed the place... very friendly staff and a good return for the price paid... the Sunday brunch was good and with a good variety of Mexican dishes...

El hotel es bonito pero le falta mucha limpieza y mantenimiento en diferentes aspectos, por ejemplo, en el baño de mi habitación la puerta del baño y la regadera en si, estan en mal estado, también una de las camas tiene el colchón en mal estado. El gimasio muy sucio y mal oliente.Pero el personal, excelente. Un agradecimiento especial para Guadalupe de recepción, quien atendió 3 peticiones de manera puntual y extraordinaria.

Reception made us wait until exactly 3pm but other than that it was a great experience.

Good location, food options are excellent and tasted great, hotel is a but dated...pool area looks nice. Great option for a lower priced hotel...bedding and pillows were ok, but not great.

The hotel had ample parking and it was close to shopping and transportation.

Good property, well situated and good value for the money. Just a head up because the cleanliness of the room, it was not at 100%

It was clean, bright, and staff was very nice. The restaurant is great, as well.

Good place to stay for business. Close to everything. Just the room's phone was not working. I made a long distance call using my cell phone to order room service! actually Not a big deal! overall was good!

realizaron LA LIMPIEA DE LA ALBERCA Y COLOCACION DE QUIMICOS EN HORARIO DE USO CUANDO YA HABIA NIÑOS Y ADUELTOS

Confusing layout of hotel, 4th floor is on 3rd floor. Strange room layout. Restaurant is pricey!

Good hotel. Just a short cab ride to centre. A shout to Adrian who was so welcoming and told us so much about the local area. Only negative was the restaurant bfst buffett - awful and way over priced.