We have enjoyed staying at this hotel several times but this time was disappointing. We had reserved a handicapped accessible room but did not get it. My husband had to sponge bathe at the sink. Once we got to bed, I realized that my pillows had such a musty, moldy odor I could not sleep on them. Clean pillows were delivered within 30 minutes but this should never have happened. It appears that the hotel is undergoing some renovations. Perhaps this is causing problems for them. I hope things will improve.

It is close to the Mayo Clinic. There is work being done on the hotel, so it was noisy during the day, but it stopped mid-afternoon. Need some sort of sign on the A/C that it is controlled at the thermostat across the room and not at the unit in the window. Traffic is bad in the afternoon, but that is not Holiday Inn's fault!

This is and older hotel that’s in the process of being redone, which is understandable . However our room felt humid and smelled of bleach when we arrived and the bathroom smelled like bleach as well but also like another no so good smell. Staff was polite and helpful , no problem. We only had to stay one night for an appointment at the Mayo Clinic so I took comfort in knowing we wouldn’t be there long. Great location as well. Over night we lost power , maybe due to rain and storm but luckily the power outage didn’t last long.

The Air conditioning dripped onto the floor, which was growing mold in the carpet, which made the room horrible

It is the best place we found when visiting the Mayo Clinic

Only got this room at this location for the jetted tub, the person at the desk akniwledged that the only difference in my room and the others was the tub and why it was more expensive. Then tells me all of the rooms with jetted tubs are out of order and she had to change my room. Should have been cheaper and u should have been contacted since they knew the difference was the tub only. I sent a message through their site about this and still haven't heard back from anyone to at least apologize. It was midnight when we got there so wasn't like I could do anything about it.

No TV reception. Panel under the night table fell off the wall landing on my foot. Light base on desk was not attached. Have stayed here many times. Checkin was fine but all went downhill from there.

Me an my daughter arrived late at night and were given a room, which had the door open and all the drawers were out of dresser and night stands and cushions were turned up on the couch. We told the night attendant that we were not comfortable going into such room. He gave us another room on the same floor. When we entered, the entry way smelled strongly like smoke from some fire (not cigarette smoke) and the AC was blasting and could not be adjusted or turned off. I reported the issues to front desk in the AM. They did nothing and when we returned we had to ask for another room again. That room had a plastic bag over smoke detector and black mold in the shower. It however had comfortable beds and we spent the 2 remaining nights there. They also had a big leak and shut off the water in the middle of my daughter's shower, but that can be understood. Assigning rooms with drawers out and ignoring reports of smoke and broken AC can not. This should be called "Freezing in FL" as our first night the room was at 60 degrees full blast AC. I would not stay there again.