Food was good, pool area well taken care off and staff in the pool bar area well helpful and very friendly. The lounge bar often had queues in the evening thought the staff worked very hard to keep things moving. Didn’t like the fact that only local spirits on offer for all inclusive and full price charged for branded spirits. Other hotel I have visited charged a supplement not full price.

It’s a huge complex which was catering mainly for older and mainly German people. The staff were friendly. The lifts: only two out of three worked. In a full board or half board hotel like this the food was of poor quality. I suppose if you want lots of cheap food, this is the place. It’s a little out of the old town but is set near some fine coast with surfers enjoying the great waves.

2 out of 3 elevators where in function during the pandemic, not so practical. A bit worn. OK food but few opportunities in non buffet restaurants.

Very good food, great service and friendly staff. Room very big and comfortable with great views. Clientele older so entertainment was focused on the older generation but still pleasant. Entertainment staff very friendly and really gave us great attention. Hotel location is fantastic, close to everything you could need.

All the staff were brilliant. Nice to see so many smiling faces. They all worked extremely hard to make our stay special. The spa is wonderful and should be compulsory on the first day as it prepares you for a relaxing holiday. I can't praise the team highly enough. Thank you so much.

The staff are very friendly and helpful, there was some building work going on at the hotel, and it we could hear drilling in the morning. There was also building work in the neighbourhood. Great location, the hotel is on the seafront and you only need to cross the road to get to the beach. It is at the end of the promenade and easy to get into town. The only other draw back was the air conditioning which was not having much effect, so we had to sleep on top of the bed as we were too warm.

1. At the time of the hotel reservation, free parking was guaranteed, in practice 10 Euro per parking day. 2. We ordered half board, actually at dinner demanded payment on all types of drinking including water. These two issues spoiled our stay at the hotel.

I purchased all-inclusive (breakfast, lunch, dinner and other meals/perks). When I arrived at the hotel and wanted to place a reservation for a theme restaurant dinner included in all-inclusive, the front desk told me that I needed to reserve at least a week in advance. A week? we were going to be there for 4 days only. So we missed it even though we paid for it. In addition to that, I was charged 20 Euros for parking outside (10 E fee and 10 E deposit). The deposit was refunded but not the 10 Euros fee even though parking was included in the all-inclusive. When I told the front desk, they actually denied that I paid for parking and they never returned me the parking fee. Amazing! I felt powerless because the front desk did not even listen to me, he kept cutting me off and saying that the payment was not in his computer system. In summary, a bad experience my family and I had at this Bahia Principe hotel. I would not recommend this hotel to my worst enemy. I also put a sad face for cleanliness because of the constant sewer bathroom smell. Totally disgusting. And of course, the front desk would not change our room because it was all full, even though I could find rooms available online. Where does Bahia Principe find these front desk people to hire? Do they train them to be polite with their customers?

I was watching my 2 kids in the pool since the lifeguard was not there when another kid running next to the pool slipped over the wet floor. His mom came to the rescue, but nobody else from the hotel came. When I went to look for the lifeguard, she was at the towel booth giving out pool towels to hotel guests. I asked her in Spanish what she was doing there since she had the lifeguard t-shirt on, and she said the front desk manager told her to be at the towel booth and watching the pool at the same time. 2 jobs at the same time?. She was annoyed that she was told to be at the booth when children were at the pool. She also told me she was the youngest employee in the hotel. She was sorry for not being at the pool when the child fell. Amazing that they have someone that young doing 2 jobs: lifeguard and serving pool towels. I wonder if that falls within the safety pool regulations in Bahia Principe hotel.

Excellent location, friendly staff. Food was ok but I preferred eating in the local restaurants nearby

Quite nice hotel and nice food. Just the shower head was quite worn out. Close to the beach, restaurants and shops and nice walking area around...

Real good hotel. Friendly and professional service. Tasty welcome- drinks. Breakfast and dinner are fantastic, never seen anything like it. Food and service in restaurang are of a very high level. Good sized room with comfortable beds and air condition. Room was cleaned daily. There were programs/ shows every day and for everybody, even disco for kids. The swimming pool area is large and has plenty of sunbeds. Suitable for visiting with kids, there is playground, swimming pools and as I fore mentioned kids disco... They are doing great job! Strongly recommend for visiting.... and it's sure we come here again :)

Pleasant stay at hotel looking a little tired. Needs a facelift otherwise good Massage and spa excellent. Good selection for buffet breakfast

Lovely hotel it just needs some more entertainment for the kids during the day.

Good bits: - Very good location with great views - Some of the staff in restaurant are very friendly - Breakfast and dinner if very good - Rooms are neat and tidy Bad experience: - Booked a double bed but got two single beds, when asked they said it is not guaranteed, but when I asked for the difference in price they said they will not reduce it. - Staff at reception behave as if they are doing you a favour by letting you stay at their hotel - Parking is not free (even though the website says). They got only 3-4 places for the entire hotel and is reserved for their premium payers - Need to pay for safe - booked a half board assuming drinks like juices are included, but they didnt even give water for free, not even for a child. (So DONT book the half board) - Says Jacuzzi, Sauna, gym are available for members, but they all extra - No wifi in rooms or lounge, need to pay extra - Pool was useless (filled with really cold salty water) These extra fees were not clearly mentioned in Expedia booking. Not sure if it was expedia's fault or the hotel's. Who will find this hotel suitable: - Older people (I found 90% of the hotel with them) - All inclusive bookings I have stayed in many 4 star hotels and things like wifi, water, sauna, jacuzzi, gym were all included in the prices. That is what differentiates between 4* and 2*. My title is apt for this hotel. I didnt check the reviews before I booked this hotel, had I dont it, would have cancelled my booking immediately.

Good bits:- Very good location with great views- Some of the staff in restaurant are very friendly- Breakfast and dinner if very good- Rooms are neat and tidyBad experience:- Booked a double bed but got two single beds, when asked they said it is not guaranteed, but when I asked for the difference in price they said they will not reduce it.- Staff at reception behave as if they are doing you a favour by letting you stay at their hotel- Parking is not free (even though the website says). They got only 3-4 places for the entire hotel and is reserved for their premium payers- Need to pay for safe- booked a half board assuming drinks like juices are included, but they didnt even give water for free, not even for a child. (So DONT book the half board)- Says Jacuzzi, Sauna, gym are available for members, but they all extra- No wifi in rooms or lounge, need to pay extra- Pool was useless (filled with really cold salty water)These extra fees were not clearly mentioned in Expedia booking. Not sure if it was expedias fault or the hotels.Who will find this hotel suitable:- Older people (I found 90% of the hotel with them)- All inclusive bookingsI have stayed in many 4 star hotels and things like wifi, water, sauna, jacuzzi, gym were all included in the prices. That is what differentiates between 4* and 2*.My title is apt for this hotel. I didnt check the reviews before I booked this hotel, had I dont it, would have cancelled my booking immediately.

Its well located easy going an clean hotel for the area. Nice staff

Its well located easy going an clean hotel for the area. Nice staff

Hotel close to shops and restaurant. Overall not I give it a 3

Many services published as "All inclusive" was to be paid (Wi-fi in the room, parking, strongbox, SPA) may be considered as additional costs? ok but they were notified on arrival with discomfort especially for parking. Let me point out that among all the travels always made on expedia in the all inclusive formula some costs have only found them here. Not to mention the air conditioning that did not work at midnight, for cleaning we found two cockroaches one (died) on the stairs that staged from the other near the food. The water in the carafe was paid as bottled water. For all these reasons I would not recommend this hotel

Air con very noisy shower head broken bedroom door hanging off

Have stayed here many times. Still excellent no complaints the staff, the food and the rooms all to a good standard. The only niggle was no parking available the car park is to small for the size of the hotel. Had to park on the supermarket car park up the hill. But you can purchase a long stay ticket from the car park office 20 euros for 4 days so not to bad.

Good hotel with great staff. Small issues like:Wifi only available in hotel lobby;Having to pay a daily charge for use of a safe (albeit only a small charge €2.60 but you cant add it to your room bill so you have to go to reception to pay it);

Huge selection of high quality dishes at breakfast and dinner. Reasonable room which was a bit cramped but modern and well furnished with beday, bath and shower and large balcony. Shower blew hot and cold occasionally but manageable and very high pressure was welcome. Room not facing sea directly but sea visible to the side and through buildings. Location at one end of Puerto de la Cruz is perfect as close to everything but still reasonably out of the way and right next to beach. Staff were reasonably friendly and unobtrusive.

all inclusive somewhat limited and evening entertainment poor

A good hotel for an older couple. We had Children (ages 14 and 12) who used the pool once, as games not allowed. No balls, floats anything. They could use the tiny pool, ankle deep, but this was freezing. Food OK, could be better but also could be much worse. Staff mostly great, but one reception male was very unhelpful. Lots of rules in general, think they should review all policies to make it a friendlier hotel.

This hotel once was a 4star hotel but it is tired and needs a refurb. We booked a double but got a twin, our room was on the very top floor so we had to carry our luggage up the last flight of stairs. Any time we went to reception the staff were very slow to acknowledge us. Our balcony was tiny with plastic chairs, everyone else had wicker chairs.. The shower pressure was hit and miss, the water was either very hot or freezing. We booked half board as we wanted to be out all day and not tied to returning to the hotel for lunch but we had to pay for every drink which I feel was unfair you should have at least been given one drink free with your dinner. We had to wear a wristband which I found really annoying so they would know what to charge us. I have stayed in several 4star hotels and this one I do not rate.

Our only problems were with parking and the internet service. There are only very limited parking spaces at the hotel, with commercial parking not far away. But there is nothing written anywhere about how to access that parking, which cost us 30 Euros for a week (not bad). The receptionist's verbal description of what was available was a bit vague and included the option o park on street. Arriving lateish after a long flight, one wants more certainty than that. Internet access is free for an hour a day in the public areas near reception, but the hour cannot be taken in bits (i.e. the hour expires 60 minutes after you first log in). That is not very helpful. Those are the only complaints.

parking is a problemwifi is not freeuse of tiny bar fridge is not freeexcellent buffet

Staff are great at this hotel! The hotel itself does look dated in some areas and did lack atmosphere in the bar in the evening but we were visiting out of season. The pool area is great, and buffet selection was substantial, definitely one of the better hotels in this area of the town. If you climb up the hill theres a fabulous bar called Cafe Alba that has incredible sunset views and worth the treck!

Hotel very nice. Restaurant food good. Staff polite but most not that friendly. Pool area beautiful. Hotel room clean and comfortable. Activities at the pool good if you wanted to paricipate. BBQ at pool one day lovely idea. Resort lovely.

Lovely relaxing holiday. Good location and quiet.