Excellent staff. Trying very hard. Hotel in need of refurbishment. Great location. Near station.

The hotel need to close and have a full refurbishment.one presumes they do not or can not get an alcohol licence as bar only sold soft drinks and coffee. The windows in our room were filthy and one of the chairs was ripped exposing the padding and the carpet was worn exposing the thread of weave.The staff were pleasant and polite . Our bathroom was nicely tilled with mould on sections of the silicon. Tea and coffee were supplied in the room and the hotel had a swimming pool which we did not visit. The hotel overall is very very dated and does not warrant the charge per room per night.

Tired old hotel, no hot water

Excellent

We thoroughly enjoyed our stay at the hotel for 4 nights. We were Bed & Breakfast. Check in was excellent as we arrived earlier than the check in time but our room was made available within 10 minutes. Twin room we had was clean and tidy. The room was one used by the disabled, so it was large and roomy. Large dining room. Breakfast each morning was adequate. Both continental and a few hot plate choices of bacon, sausage, scrambled egg and hash browns, with juices, tea and coffee a plenty. Bar area was nice. The gym, pool, jacuzzi, steam room and sauna were all excellent, nice to relax and unwind there after being out walking all day, although the gym area and changing rooms could do with a bit of modernisation as they looked a little dated. Overall an enjoyable stay. Staff were all courteous and couldn’t do enough for you. Would definitely stay there again. Thank you.

No Thankyou Very very outdated Carpets throughout need ripping up Room tiny Staff lovely though and bathroom clean

It was very comfortable, but needs up grading, but there is no point as we understand it has been bought by Harry Rednap to turn it into flats. What a shame.

The hotel situated in the middle of Bournemouth. It doesn't have the lift, floors are creaking, room is clean but tired. In the room we have a small TV from 1980 era, this match the bathroom decor. There is kettle, to make your own coffee or tea and some biscuits which are the added bonus. The receptionist is a single man band, juggled queries alone, phone or walk in customers, which make it seems very rush in handling customers. The lady in the bar was very friendly. Overall, the hotel is tired and need a good clean throughly. The part that can be handled directly by the staff are clean but places like outside window, walls,conservatory's window are dirty. There is also free parking area. It is ok hotel.

Good potential ruined by inoperable window & bur

This hotel should not be trading and hotels.com should not be selling rooms at this hotel. The hotel room was clean but the decor and furniture within was very dated and old. The hotel is not maintaining the building to an acceptable standard since the outside areas and windows were absolutely filthy dirty.

It’s a nice hotel located reasonably well you can get on the bus right near it. There is a shop around the corner et cetera. The only downside is the hotel is very dated which isn’t a problem but it just needs an uplift. The staff are very friendly but was disappointed when they told me that the hotel was sold and that is why it is been left to be running into the ground which is a shame, I’m guessing in Prime prime it was a lovely hotel . The pool is a very handy to use and the gym is nice as well

The staff are super helpful and lovely. Helped us settle in very warmly despite an error from Expedia booking. Loved everything about this place . No complaints from here at all. Thank you guys for a great weekend

This place has seen better days, but it's clean and the room was spacious.

We liked the pool and the staff were lovely. But felt it could do with some fresh paint in places. Our room was Lovely. The hotel sign needs a good clean to..it let it down. Because its a wonderful place.

The quietness and cleanness

Alarm going off during the night

I had a lovely few nights stay at the Elstead Hotel....The staff were so friendly and helpful and made me feel very welcome. The hotel and staff have a cosy, family feel to it which made me feel very comfortable. I have already recommended this hotel to my parents, who are looking to go to Bournemouth for a few nights and i would definitely stay here again...thank you for making my mini-break so lovely. Jo Payne

The room was really good and spacious. Breakfast was ok. The only down side was I was supposed to have a £10 drinks voucher available at the bar. Sadly the bar wasn’t open on both times I tried.

Simple ,clean hotel. Staff friendly and helpful. Nice 20 min walk on coast road into Bournemouth. Hotel let down by very dated decor. Pine furniture and decor from the 80,or 90,s. In need of a modern overhaul

The hotel is a little worn visually and a throw back to the 80s, but impeccably clean, with comfortable beds and faultless service. Would highly recommend.

I thought the hotel needed some refurbishment but the room was clean and comfortable. The staff were very friendly and made my stay very enjoyable.

Everything is excellent about this property. I will visit again.

Good value for money. Nice friendly staff. Parking. Clean rooms.

The state of the double glaze windows /the seals on both windows were gone, you could not see out of properly

All good and handy for visiting friends

Fairly good location bit of a walk to the beach but do able. Needs a refurbishment outside really but clean inside.

The two ladies working on reception obviously didn’t want to be there, not very friendly at all. All other hotel staff were really nice. Breakfast was the most enjoyable part of our stay. We enjoyed using the lovely pool. The Elstead is looking very tired and needs a massive input of money to get it back to how it used to be.

It worths

Property need refurbishment, Stay was average .

Everything was fine. The hotel is close to the train station (2 minute amble) which has all the local bus stops outside. There's an Asda and Lidl on either side of the station and the main shopping strip (with restaurants and nightspots) is a five minute walk down the hill. The only suggestion for improvement is to add some salad to the hot breakfast area, as sausages, bacon and scrambled eggs every day can be a bit dull.

Staff very helpful but the rooms are in need of a upgrade more in keeping with the 21st century

The property is too old and old bed cause back pain. Not a comfortable sleep. Although there is no air conditioning in the room and too hot in this summer. We got a small table fan and its make sick in the morning.