Fantastic hotel, amazing buffet, friendly staff/fabulous service, very clean, luxury rooms, all round great vibe with live poolside music/competitions, great location!

Really nice relaxing stay in a great location with excellent facilities. Greater attention to detail is required, for example hinges of doors were dusty as were numerous other things. I would also say the pool water quality isn't good very cloudy and the posted chemical reading are rather worrying.

We were greeted with a glass of Cava (soft drinks were also available). There was a bit of a hard sell to try to get us to upgrade to all inclusive. We refused this, even though the price was reduced twice. It ended up at €80/day, which is less than booking it up front. Disappointed that they also wanted to charge 3€ /day to use the room safe. We refused this also and then the receptionist gave us the key anyway. Our room 1018 (ground floor sea view) required some updating - the wallpaper is a little scruffy and the aircon didn't work (a major issue for me as i get v hot at night time). We were supplied with a fan and told there woukd be a swap available the next day. We had to keep the verandah window open, but slept ok and told recetion we'd stay put. The receptionust suggested we speak to the customer services manager about some form of recompense and she offered us All inclusive for the remaining 5 nights of our stay (we had booked half board) I have to say AI represents good value in this hotel - the drinks are all quality brands and you csn eat lunch in Champs bar or Breeze restaurant. There is also nice ice cream available too. Dinner is always in the buffet restsurant and has a variety of dishes and good deserts. Breakfast has a brilliant choice, including gluten free options. The staff are brilliant, they work very hard and are cheerful, especially Javier and Michel, who seem to work in all three dining areas and bars! Entertainment was good in the evenings

Fantastic hotel. So close to shops, restaurants and bars. Beautiful views of the sea. Room was spacious and very comfortable. Staff were wonderful, everyone was so friendly and helpful. We opted for half board with breakfast and dinner included and the food was fantastic. Plenty of variety and dinner buffet changed every night. I’m vegetarian and never ate the same thing twice as so many options. We had a wonderful stay and I would highly recommend.

Great room with a nice balcony. Great location, hotel had its own exit to beach walkway. We had halfboard and it was well worth it. Food surprised us positively.

Amazing hotel full of friendly, down to earth staff. Perfect location in Costa Teguise with access to both the beachfront and restaurant areas. All inclusive would be the dream for most with a stunning pool area.

The staff were all friendly and welcoming, the room was clean, but the food really stood out, we opted for half board, lots of breakfast options available, a large selection of smoothies and juices, the food in the evening was always warm, with lots of good choice available, the cocktails were very well made in the lounge area. We ate in the restaurant for lunch too, and it was really enjoyable, quick service, with or without booking, even though this wasn’t included in our package, it was well worth paying for. There was always loungers available, and a nice quiet environment to relax

We had a fantastic stay with this hotel deserving of their 4 star rating. On arrival we were greeted with a welcome drink which was a lovely touch and then guided to our room. The room was spotless, with an enormous and comfy bed! Good sized pool, plenty of sun loungers but a small comment would be helpful to have a few more parasols. Food choice was excellent and fresh, with the kitchen staff really knowledgeable around allergies - and lots of gluten free options available which was great. Area around the hotel is calm and quiet with very accessible flat walking paths. Would definitely recommend a stay!

A great place to stay, if you want to chill out by the pool, and have a wide variety of high quality all-inclusive food and drink. The staff are very kind and friendly, and despite being quite busy try to be very attentive. The gym is very small though, which put me off using it.

Amazing hotel! The breakfast wasn’t overly great but that’s all the negatives! Staff were amazing and friendly and I had all my requests met! Amazing food in the champs and breeze bar! Shame the buffet wasn’t as good!

The rooms were amazing, lovely and quite I would definitely recommend.

Fantastic!

Beautiful island stay, lovely quiet and calm hotel. Area around the hotel is very touristy, almost like a strip. But there are a few nice restaurants, however recommend venturing to nearby villages. Hotel staff are very attentive and the breakfasts are brilliant.

Very lovely stay, comfy beds. Hot tub on the balcony was good. Good variety of AL, cocktails very nice. Quiet by the pool which was relaxing. Read some bad reviews before hand however definitely don’t agree with any of them. Staff were friendly, drinks served quickly. We both said we would definitely come back!.

Cant fault the hotel but it is rather a long way to bars & restaurants & shops. But they have a very good bus service. Would we stay there again YES

We had a great trip to Lanzarote. The weather was not always great but that did not stop us from making the most of it. The weekend days by the pool with the DJ and the drinks were really fun. All the staff made us feel super welcome. Tomas in particular made sure our glasses were always topped up.

Great stay

Really nice place! Absolutely worth a visit! The Air Con system in the rooms isn’t great.

The staff were helpful and friendly. The room and facilities were cleaned and well kept. A good choice of various food in the restaurant. The hotel is within walking distance to the beach and shops. The bus stops are nearby.

My Partner and I booked a 3 night stay at this hotel, what an amazing place! We had a room with a jacuzzi and sea view which we used every night, definitely had the wow factor, all nice and clean and the bed was large and extremely comfortable. The hotel grounds were well laid out with 2 pools that weren’t too busy and a nice temperature. We opted for all inclusive and we both were very impressed with the food. Breakfast was fantastic with a great range of food including a cook station where you can get omelettes and fired eggs. There were 3 restaurants where 2 off them you had access throughout the daytime where you just order food from a menu so it didn’t feel like the traditional buffet style which was nice. The “Breeze” restaurant was extremely high quality food although it wasn’t your typical food you would expect. The burgers here were a bit to posh which ruined them with a big block of goats cheese and the meat wasn’t what you expect from a burger, but with all inclusive it was great trying food that you wouldn’t normally try, the carbonara was delicious. The other restaurant “Sports Bar” was more bar style food such as ribs, chicken wings and skin on fries which also was delicious. The evening buffet restaurant was great with plenty of good food. If I was to have one criticism the staff were not that consistent, some were amazing with great service and others seemed not as happy to be at work. But this was ok and we will definitely be coming back 10/10

The property is well looked after. Two pools with sunbeds and parasols. Buffet breakfast was plentiful. Buffet dinner extremely varied. Meat, fish, salads. A great paella every night. Good selection (not for me) for vegans and gluten free so everyone catered for. Great staff. Friendly and welcoming.

Our room didn't live up to what was described. Maybe it was due for a refurb? Although it was clean the furnishings were stained, wallpaper peeling and towels not great quality.

Nice hotel in good location. Excellent food at the buffet restaurant and the pool bar. Stylish pool. Great staff. Only spoiled by (very loud) building noise on two of the days we stayed.

The hotel itself is good, the rooms are spacious and clean, the beds are extremely comfortable. Most of the facilities are reasonably on-point though I can't speak for the spa area as it was closed for renovations. The area around the hotel is well catered to for eating, drinking and memento shopping. There are some caveats though. The staff are very much a mixed bag, some (especially the front-desk staff) are largely excellent, some of the bar/restaurant staff though? Very much not of the same calibre. One or two are genuinely friendly, but there's a lot of sullen attitudes prevalent. Since returning I gather there are some protests imminent regarding over-crowding - and I can totally understand why - we weren't there in a particularly peak period and it still felt congested at times. The dining restaurant (Breeze) is 'fine' but nothing remarkable. The buffet (Atlantic) is repetitive and invariably most of the food is already luke-warm by the time you get to it, and once loaded onto a cold plate? Not immensely palatable. We had hugely nicer dinners at the local restaurants instead of the hotel and would strongly advise anyone else visiting to do the same. Also, be prepared to buy a LOT of bottled water, the tap water is all but undrinkable! Also, the fridges in the rooms are second-rate at best, ours barely managed to get below 12C

The room with sea view and hot tub in the balcony is great, even though the balcony is a bit overlooked. We had half board, breakfast and dinner were very varied everyday, worth it. The pool and everything else excellent. The one thing that bothered me is that part of the staff were very rude, at the pool bar, breakfast and twice at the sports bar. There ate plenty of restaurants and bars around the hotel.

Very good location. Breakfast good also. Room small, especially the shower and toilet area.

Third stay here. Excellent hotel. Staff lovely, food great.

Lovely and peaceful

Staff very attentive, lovely peaceful hotel, incredible food options every night, very accessible to the local area and beach, only 20 minutes from the airport.

Great team from Rec, housekeeping to restaurant. Smiles everywhere. Each are of the hotel is spotless, location is perfect with all facilities from bike renting to the beach, on your door step. I had half board and the food options were great and muy rico!

The hotel is calling you "Customer / Kunde" in their documentation. I would like to be called and treated (!) like a guest!!!

Lovely cocktail lounge, the customer experience manager was super helpful.