Good

They didn’t recognize I am good member with Hotels.com. They didn’t accept to give us any upgrade nor late check out as they wanted to charge us, eventually they gave us 1 hour only. We didn’t receive the bottle of wine. There was a lot of confusion where to eat at which restaurant since we were all inclusive guests . They are very slow in servicing drinks at the pool, takes on average 20-30 mins each time we need to order a drink.

Property was very beautiful. I really enjoyed my stay. I only have one complaint, the gym hours of operation. I would have appreciated a 24 hour gym. Other than that, perfect stay. The women employed at the gym and spa were great. Great customer service.

Great hotel, modern, clean, excellent staff, wonderful food and service.

If buildings could speak, this one would be screaming “Run Away” This hotel looks like a building from Chernobyl; and not like a 5 Star hotel. The bed was dirty and had not been changed from a previous guest. Shower controls broken and unusable. The poor attitude of staff made this stay unpleasant. Don't be fooled by the relative cheapness and proximity to Limassol, this so called 'hotel' is in fact some sort of large scale psychological experiment about human suffering and gullibility," The sheets on the bed looked like they had enjoyed a long career in a particularly messy and degrading part of the adult film industry. If there is an opposite to memory foam (amnesia foam?) that is what the bed was made of. Two single beds stuck together. Summary: Noisy, Unclean, Poor Maintenance, Unhelpful Staff Do your research before booking.

Very negative experience, we requested refunds from the hotel. Very loud party until midnight almost, we could barely sleep. Low quality of rooms, dirty, very disappointing

There were many issues with my stay. I was delayed to check in. I didn’t receive any information about why and it was later rushed. The booking was made with Silver status, which was ignored. My keycard didn’t work properly two out if three days so I couldn’t access my room and had to ask the staff to open the door several times! Even when they claimed that it was fixed the keycard malfuntioned! And, the staff ignored my ”Don’t disturb” sign and went into my room to clean and exchange sheets. I’m sorry to say it, I don’t recommend this hotel.

The property was beautiful, the beach was perfect right in front of the hotel as well. With our Expedia status, the hotel sent up champagne, sandwiches and a beautiful fruit platter with fresh, sweet and seasonal fruit. The room was beautiful and fit our family of four well.

We booked a sea view room for two night, we checked in late we got the first night a parking view with partial sea view , after complaining the staff promised to change the room for the second night. After several follow-up we were moved to an upper level room, still with partial see view not as mentioned in the site pictures

Without question the best hotel we stayed at during our trip in Cyprus and the only actually worth calling five star. Great service, amazing beach and amenities nearby, as well as suitable for most kind of needs. Rooms up to standard and great vibe.

Our stay was amazing ! Beautiful and clean hotel that smells incredible , the private beach was extremely clean with very comfortable sun beds ! The staff were so welcoming , always smiling and ready to help . The animation team had so much activities for the kids every day .

I think it may have been five star once!

Excellent front office experiences

Great Resort and friendly staff, they are quite helpful and ready to assist you 24x7. We had a very pleasant stay at this resort.

Family friendly

Amazing, friendly staff, excellent food, nice ambiance and service. Good pool bar

Excellent

The hotel is a quality establishment with good facilities including several different restaurants and bars. The staff are very helpful and the room was cleaned each day. A free bottle of water was provided daily, which was a good thing because the prices in the bars were quite expensive - even for water. There are a couple of shops two minutes across the road from the hotel where you can buy drinks and food including alcohol much cheaper. Breakfast was very good and there was a very wide range of choices including hot and cold foods. Location is outside of Limassol, so a bit quiet in the immediate local area. However, there is a bus stop outside the hotel and regular buses into Limassol which take about 45 mins. It's only 1.50 euros for the fare and so a great option to get to the vast array of restaurants and bars/pubs in the heart of Limassol. Buses coming back are very regular too. Overall, a good experience and would recommend the hotel - as long as you understand that it's not in the middle of Limassol.

The Grand Resort is cozy and comfortable, the pool and the beach are clean with plenty of sun beds. Plenty of cozy restaurants and bars. Rooms are of decent size and clean. What makes this hotel amazing is the staff. Having been around the block a few times, I can honestly say this is the best service we’ve had in years. Nothing was ever too much trouble. We asked to extra water in the room, change of pillow size, off-the-menu and out-of-hours meals and drinks, extra towels in the pool and even to have our meals brought to a bar from a restaurant. Never hear a “no”, not once. The staff under Pavlin in the Aloha Pool Bar were great and made every effort to accommodate every request, always with a smile often with a joke. The bar staff, including Achilles who fed us despite us arriving middle of the night, were fun and friendly, with Michael easy capable of running his own stand up comedy show. The whole trip had a feeling of seeing family and being taken care of. Can’t wait to go back

We had a nice 3 night stay in a family room and another double room. The pool area was very good with lots of lunch options. Great breakfast. We had dinner one night which wasn't bad but not worth the money in my opinion. The selection wasn't too big which may be because the hotel was quiet. My kids loved their toileteries and robes. I would stay here again.

Very clean. Friendly staff. Breakfast is good - the rest of the restaurants’ food is just OK.

Sun bed cushions on the beach need replacing and the toiletries in the bathroom were very poor. Not 5 star hotel standard at all. Other than that we had a very nice stay in a well managed hotel and would consider going back. Shame about the two negative points.

Excellent location and friendly staff

Amazing!great hotel with a private-like beach, big pools, excellent facilities, nice environment...very rich breakfast and excellent service

I got a room full of insects, ants mainly, the staff came in sprayed it with chemicals while I was inside the room, which caused me headaches and vomiting. After the 3rd night they offered me a different room. In room, dining was not as expected. The food tasted like nothing, the price compared to the accommodation is huge

Excellent hotel, helpful quality staff, room a little small, but well equipped. Mini bar prices OTT

Most of all, location and staff friendliness

It didn’t match the 5* experience. There were many housekeeping mishaps, I’ve shared feedback with the team there, hope they’ll find it useful. I’m not used to complaining so I’ll leave it at that, hope they can rectify this for next guests. No VIP perks were granted.

Pool and beach is very nice Breakfast is 50/50

Really enjoyed it, excellent staff, especially in the front desk. Rooms are great but the ecostics-sound is not the best, all noises from outside sounds like in the room itself

The hotel has a good potential to be great. It is in a prime location with good facilities. However it lacks so much in service. They ruined our first day because our room was not ready until 5.30pm. Service was slow everywhere and a lot of the staff were indifferent. A few good employees really care about the well being of the guests. Our room was not cleaned even though we put the sign on the door. Nobody knew why this happened. They let us check out late because of the mess-up, but the overall experience was well below expectations.

SEJOUR EXCELLENT. RIEN A REDIRE. PERSONNEL TRES ATTENTIF, CHAMBRE PROPRE AVEC UNE VUE SUPERBE. BON RESTAURANTS - JAPONNAIS ET TERRE ET MER. PETIT-DEJEUNER VARIE ET COPIEUX