Nice hotel for a one night stay

Very helpful and friendly staff. Beautiful grand exterior and very interesting breakfast menu. Everyone we met was extremely polite and kind, which we appreciated after a very long 2 days travelling. thank you! Sadly quite a bit of the hotel was being renovated so we weren’t able to access it but the parts we saw very very nice.

A bit of relatively quiet luxury, in what is often the dusty and humid city of San Jose. Except for the absence of a swimming pool (they have two Jacuzzis on the roof instead), it is a lovely hotel.

VIP member and received quarter bottle of wine rather than whole bottle as entitled and expected to sgare with travelling companion. Breakfast only allowed for ONE cappuccino even though it cost $27! My companion paid $14 for same experience paid separately. Totally outrageous situation

Excellent vacation

Very cute and quaint hotel! I would stay here again.

Mrm

The property is beautiful. The staff in the reception were very kind on arrival. They helped us to arrange transport from the airport in advance, which was reliable and professional. The driver was on time and was so helpful. However, in preparation for our trip we tried to contact the hotel multiple times to explore possibilities to help us to arrange an excursion to the volcanoes. All of our emails were ignored. We also tried to ask for help and recommendations while there (for local knowledge) and the staff would just tell us to google options. Not very helpful. The bar at the hotel is really beautiful. However, the staff at the bar at night are EXTREMELY rude. They act as if you are making them waste their time even though the price of the drinks is not cheap. Funnily enough the waiters working the breakfast shift were incredible. Make your plans for excursions independently, do not count on the hotel. And either ignore the rude and snobbish waiters or get yourself to one of the many great bars around (Azotea 7 , Apocadero, etc) for better service. But the property is nice and the breakfast was incredible.