Great customer service

The person working the desk was high as could be. The room didn’t have working ac. The bed sheets had burn holes in them. There was no hot water to shower. After the first night the key did not work. And the person at the front desk would not give us another room. This used to be a good hotel but will never stay here again

The place was comfortable and had a safe surrounding. I had no issues.

Great and felt safe.

It was ok

It was disaster from the get go. When I opened the door to the room that was given to me was not cleaned dirty stove, floor, no sheets, etc. Then I was placed in a room with one full bed for two adults. The Representative at time of check in advised that I would be moved the next day once room was cleaned. The next day a different Representative was there and told me I could not be moved per management. I explained what happened the day before and it was due to the hotel why I was misplaced. The young lady name were Deaja not sure if spelled correctly. She was very rude and out of place, the options she gave was to stay or leave, she did not even try to contact her manager to see what she could do to accommodate me. She then proceeded to lie about having any other rooms available. I then contacted hotels.com for assistance. They were really nice. When speaking to her they asked the question what would the refund be if we canceled. Well Deaja decided to process a refund while saying she did not cancel my booking, how could you refund someone and still have a booking. Because it was last minute and activities were happening in Louisiana I could not find another hotel with stove. Hotels.com assisted me with a new booking for same hotel which had at least 4 rooms. They helped with payment since refund was going back to them. Knowing that I could not do stairs Deaja placed me on the 3rd floor Knowing that elevator was not working. I would not stay or recommend this hotel to anyone.

BEWARE! I don’t usually do reviews but this place is a dump! We booked a room with a queen bed and nonsmoking for Zurich Classic. When we arrived there were several smoking marijuana at the front door. We received a smoking room with a full size bed for me and my wife. She is sick so we could not stay in that room but the halls and complete hotel smelled like smoke. We asked for a refund and they would not refund our night but we moved next door to the Candlewood without a refund!

Did not feel safe at this property. Elevator was gross. AC didn’t blow very cold. No cups in room to take my medicine with.

I've stayed at this property three times now and since I'm racing at the nearby racetrack it's a fantastic location for me plus it's right next to the waffle House for breakfast next door. Aside from cigarette and pot smell here and there and some rap music from somebody's car in the parking lot it's a pretty good property. You feel safe enough there but if you are a stickler for everything being perfect you might not like it. The staff are very polite but the elevator wasn't always working when I was there which was a little problem.

The hotel is not terrible but its not great either. The rooms are slightly outdated but that's not surprising. What was surprising is that you get a kitchenette but no plates, utensils or pots/pans to cook with. A closet space (no door) but no iron and ironing board. Still the stay was ok for a one overnight stay. I wouldn't stay here longer than that.

I would never stay at this place again!

The floors and elevator were very dirty. The staff was nice for the most part. There was a large beetle that we found in the bathtub the morning we woke up to leave.

Very filthy room, wall stains, uneven cabinets, sticky floor, no hot water and worse pet stains in the floor (seem like pee that was not cleaned)

It was very clean

Not clean and my companion was bitten by something in the hotel who knows what definitely will not be back

Generally bad experience, room was old and dated, room and the hall way was smelly, no hot water in shower, and when I called staff said no maintenance available and said I have to live with with it, so next day I had to cancel my 4 nights and they charge me the next day and refund the next 2 days. said hotel policy need to give them 24 hours notice but how u know the smell and no hot water if u don't see it and I paid expedia website extra protection plan but it wasn't enough, hotel still charged me for one night and when I called expedia they offered $60 back.

Bed was comfy. Room was clean. Very small bottles of shampoo and conditioner. There is not a coffee pot in room or a free breakfast like I saw for amenities on website. Free coffee in hallway but no cups. If you stay for extended,than I assume you have to bring all your stuff for cooking. Staff was nice. Hotel is clean.

Smelled weird and had no hot water on the last day of our stay… Staff was very polite though

Good experience from beginning to end, rooms were nice and clean and the staff friendly and professional (especially the young lady that was new) at my checkout time. This is where I will be staying when in New Orleans.

My overall stay was wonderful and very peaceful. However my check in was terrible. Hotels.com charged my card and when I arrived it was a problem on their end. It took me an hour to check in. Very unacceptable!

It smelled damp in the hallway of the 3rd floor. Kids were noisy and running amuck in the hallways. the room wasnt cleaned properly. Had a hole in my headboard, someone left a dirty sock in the room, and there were silverfish in the sink and toilet. I thhink the room was over priced to have those type issues, i think you guys should start pricing rooms at $50. Its fair for the way the place is kept up on the inside. These rooms need to be rehabed. The entire place sort of does too.

We went for a weekend trip to New Orleans. Westwego was affordable and close to where we were visiting. The check staff was very friendly. The rooms are spacious with a stove, microwave, and full fridge. Beds are soft and comfortable. On Saturday night there was a man singing loudly down the hall but once we close our door we could not hear him. The only disappointing part of the stay was the Waffle House next. I had read in past reviews that it was a short walk for breakfast. Save time and buy groceries or drive a little further.

Not as advertised to the point where we didn't even stay there. We secured a non-smoking room and were told upon check in after 13 hours in the car that there were none available. We were booked on the 3rd floor in a smoking room and it hits you like a ton of bricks. With kids, it isn't even an option to try and tolerate it. Also the elevator was broken.....when asking for a refund, was told yes they would coordinate with Expedia. They just never answered the phone and my refund was declined, so now I am going to see if my CC company will help.

I’d reserved and fully paid for my room reservation and came all the way out of state just to be told my room wasn’t available anymore and they were booked so they couldn’t accommodate me

average property with no to minimum amenities.. there was no blanked in room.. were provided on request but blankets were torn.. Shower did not work properly making it difficult to take bath

Way too expensive for how dirty and disgusting this place is. They overbooked and put myself and two children in a smoking room. Stay far away from this property.

Stayed here for Mardi Gras its 30 minutes from everything it is a nice hotel the staff were very friendly would recommend if you dont want to pay all that money to stay in the French Quarter.

The staff was nice but the condition of the building and room was not. The building had a horrible smell, the room was not clean, crumbs of food all over the floor and counters, and as soon as we pulled the sheets back there were bugs in the bed. I immediately left and wasn’t offered a refund, NEVER AGAIN!

Great customer service

Stayed here while waiting through flight delays. The beds were comfortable.

Immediately after walking into the building, I noticed a roach just hanging out at the check in counter. I only saw one so I figured that it was maybe from someone’s house and proceeded to check in. The staff was super friendly and helpful. Went on to the room which had a stale smell. Went to take a shower and hair was all over the shower letting me know that it was not cleaned well. Pulled the covers back on the bed and what do ya know? we found MORE hair. My daughter went to sit in the office chair and goes “Mom what’s this?” Low and behold, it’s a sex dice. It’s a quiet hotel. Nice in appearance but they do not do a good job at cleaning it. Also if you take the stairs, the walk down the first floor hall is horrible. The smell almost made me vomit. I would maybe give it a 4 out of 10 stars and that’s ONLY because the front desk staff is so amazing.

Had a stove top, decent size fridge, and sink. Did not have pots and pans.