The bathroom sink was about 8 inch corner sink which left one continually trying not to make a mess. The WiFi kept going out. Watching a movie was almost impossible as the wireless tv kept freezing. The vault in the room didn’t work, asked a few times for them to fix and they never did. Had to walk around with cash on me and leave my watches and jewelry at a cousins place

Great location-Poor Room conditions and service. The location is verry good close to all good stuff. The hotel front desk area is close to none existing: they do not answer the phone no matter the time of the day. If you have a need sorry but you are on your own. The room had a bad odor, no hands towels and only one shower towel regardless the fact that the room was reserved for two people. I tried calling the front desk, but they just do not answer the calls. The room carpets stink and they appear to be in the process of changing them but all the waste from the room they are working on stays all day and night in the corridor I would not recommend this hotel The day I was living I mention the issues to the front desk personal and they said: “a yes it it’s the afternoon and night people problem”

4th time that we stayed at this hotel says everything this time we got help from the bellboy he was so nice and help us all the way through even setting up the ac

The carpet was dirty and just the place looks updated

I loved the service, clean room to come back to everyday, polite staff and ease of access with vehicles

Old hotel, have small problems with cleanliness. Good location.

The hotel’s location is great, staff is friendly and able to acommodate us, lobby appears new, but, at least our room, was very outdated/run down.

was terrible was the worse room with water leaking from air conditions no Blanquet no towel the bed matrixes were broken the room ugly, a lot of noises all day some kids coming to the room using there Oun key we ask to move of room. They can't be because was full the hotel we want money back. we report everything about it they have record of that.

Good property but very noisy and due to no carpeting you are able to hear what’s happening down the hall at all times of the day.

Restaurant service extremely slow. We stayed 4 night and it’s was very poor. So was the front desk very rude. How ever staff at bar and pool side wore amazing

I have mixed feelings about this hotel. The condition was good, the staff friendly, the room large, the bed comfortable... but if you dial the water to hot the water becomes a small stream in both shower and sink. To me a hot shower should be a basic in a hotel and my showers were terrible. The only way to get enough of a water flow made the water lukewarm at best.In addition, there are only three pool lounge chairs at the pool- that is absurd. Although I was on the whole comfortable the shower was a deal breaker and I will not go back to this hotel. ps I also do not understand why some people get breakfast vouchers with their stay but this is not offered on hotels.com.

Basic hospitality

Bad customer service…cleanliness

Room was filthy. Only stayed one night and left to move to another hotel.

very comfortable hotel very modern and spacious

This was my 3rd stay here but first time since Wyndham took over. I stayed in a suite for 4 guests but only was given 2 bath towels and handly any amenities. On day 2 we asked for service around 11am and at 4pm the room was never cleaned. We wanted coffee that evening but there was no coffee in our room, took 40 minutes for it to be delivered. Beds were very hard, and the cost of breakfast each morning was alot more expensive than when it was Hotel Aguascalientes. They also built a public bar next to the pool, making parking much more difficult. I wont be staying there again. Clearly has become a Corporation.

Check in was easy and fast. Room service was delicious. Will definitely return.

Everything was ok just the room had some candy wraps on the floor on the first day we requested cleaning service for the second day but the wraps where still there that was on the suite for my other reservation for two beds my guest said there was a lot of noise all night through the hallways but their room where very clean

Reasonable price. Front desk staff has limited English skills. No hand soap in room, had to ask. Also had to ask for "welcome" snacks. Stayed 3 nights, had to ask for room to be cleaned after second night no towels were left. Also for in-room coffee supplies. NO complimentary coffee in check-in area. Everyone was friendly.

Our room was one of many downstair (felt like) basement rooms. The only windows open to the hallways. Very loud at night when people were in hallways. It felt like someone could climb into the room through the hallway window so it didn't feel secure when we weren't in the room. Old, needs new paint and carpet. Creaky bathroom door. Towels were all frayed. Nice part of town though.

I stayed there before, it was nice and friendly and cleaner, looks like new ownership don’t care.

Excellent hotel

Front desk and all the staff friendly, rooms are nice and clean, i will recommend this Hotel.

Stay here! This is my absolute favorite place I have ever stayed. I can’t think of any way to improve, it’s already the best. The staff is fantastic in the office and in the restaurant. The food is delicious at a low price. Our hotel room was huge, biggest standard room I’ve seen anywhere. The outdoor setting is beautiful, swimming pool outside surrounded by palm trees. Casino was fun, drinks were great there too. I’ll stay again, really looking forward to it!

My favorite hotel whenever I am in Aguascalientes. I highly recommend getting an Executive Suite!

Muy sucio y nunca hicieron la habitación. Desayuno malo

All good.

staff helpful friendly good prices and good meals

I went to reception to ask where the washers and dryers where and was told they did not have any. The pool was under construction. Breakfast buffet offers a great variety of foods, eggs cooked to your liking and style as well as home made gorditas made to order, there is also ala cart items Waitstaff is helpful and friendly

Service was amazing

Amenities

All staff members a 10 plus! I had problems walking when I arrived at the hotel and they offer me a wheelchair to take me to the room, with out me asking.