Lovely spacious room. It has an old almost eerie ghostlike feeling to it. We didn’t see a single soul the first day but they remain open during covid times. Good central location.

No breakfast, tv not working, heating too noisy

The hotel has no Reception, after 19,00 hrs, and even if I reached the hotel at 18,00 hrs, there were not anyone there. That is why, I cannot use wifi of the hotel, as the password left in the room was not the good one; this I found in the next morning... The rest was ok, exception being the fact that when making check-in in the reception (the next morning), my Identity card was copied by xerox, despite the Law for protection the personal data.

Surprising was the fact that this room had a kitchenette...not expected. Fair hotel for the price. Good location.

Very nice people, limited working time reception, the atmosphere is good but the room quality is not the best.

Arrival time was late. I reconfirmed by phone, and the room key was ready for me upon arrival. Perfect arrangement as the reception is not open during the evening. Comfortable hotel to stay in during summer - very cool.

Very comfortable, clean and affordable. Great location and extremely helpful and professional staff. The internet did not work very well, but do not let this discourage you. It was a great place to stay. If they upgraded the internet it would be perfect

On arrival as usual we handed in our passports and were shown to our room. We were well past the earliest check in time but there was still no bedding - apparently it was arriving at 3 pm. We decided to go out and not unpack until the beds were made. As we passed the desk there was no one there and our passports had been left on the table. We were horrified as anyone could have picked them up. We waited a few minutes but as no one came we picked up our passports and went out. On our return we were asked if we had picked them up. I would advise anyone checking in to wait for their passports to be copied and not let them out of your sight. The room was adequate but the fridge was extremely noisy and during the night it felt as we were being tortured by the awful noise. Breakfast was very disappointing. Little choice and sadly no plain croissants so as we didn't like the cream or jam we settled for cornflakes although we had to ask for milk and could not help ourselves. That said the staff were very pleasant and helpful. The hotel, although it didn't seem like a 4* was in a perfect position for visiting the Cathedral and other sites. We walked from the railway station to the hotel but got a taxi back because it was a long way to drag cases.

On arrival as usual we handed in our passports and were shown to our room. We were well past the earliest check in time but there was still no bedding - apparently it was arriving at 3 pm. We decided to go out and not unpack until the beds were made. As we passed the desk there was no one there and our passports had been left on the table. We were horrified as anyone could have picked them up. We waited a few minutes but as no one came we picked up our passports and went out. On our return we were asked if we had picked them up. I would advise anyone checking in to wait for their passports to be copied and not let them out of your sight.The room was adequate but the fridge was extremely noisy and during the night it felt as we were being tortured by the awful noise. Breakfast was very disappointing. Little choice and sadly no plain croissants so as we didnt like the cream or jam we settled for cornflakes although we had to ask for milk and could not help ourselves.That said the staff were very pleasant and helpful. The hotel, although it didnt seem like a 4* was in a perfect position for visiting the Cathedral and other sites. We walked from the railway station to the hotel but got a taxi back because it was a long way to drag cases.

Perfect place and a nice couple that takes care of the place....very happy

The place definitely needs updating.

Perfectly situated in the centre of Messina with great restaurants and shopping as well as gorgeous architecture and awesome vibe. We love La Residenza and Messina! Rochelle and Brennan

The Hotel was nice and in a perfect area to arrive by car and walk around city center. However i have to say that the receptionist wasn't kind at all: she was haughty, she looked us from top to bottom and she gave us no suggestion at all, even when we asked about parking (parking front side is for payment, she wasn't helpfull at all about telling us how it works or that in another street close to hotel it was half price) The elevator has some problem: if you open the door too early, it gets blocked and someone has to call it from another floor The room was ok, mostly like in the picture, however one meter out of our window there was a big white wall, so the room was pretty dark and the landscape was awfull. Finally, our room was clean, but the one of our friends was dirty under the bed. I think this hotel it's good for its position, however i think the prince do not really hit the quality, i was expecting more from a hotel, i have been in better hostel in my life paying less

We arrived late and were let in remotely. Our room key was ready in the foyer. The room was furnished elegantly. The bed was comfortable and everything was very clean. After checking in we went down the street and had a great focacce.

Hotel is close to the ferry drop from mainland Italy. Also walking distance to most of the cites. Good size room and decent size bathroom. Clean and charming. Call ahead if you can. This is a small hotel and the few staff it has might be out getting supplies. Recommend.

The hotel is okay, but far from the city center and hard to find location.

A friendly welcome to sicilly, even with my lack of the lingo! Booked the top floor..cute balcony! Look forward to visiting again:)

We stayed in the double bedroom apartment. It was fine, but no outside space (there was a terrace in another block but the key didn't work) and no sofas, so not ideal to relax. Breakfast is free from a local bar, but it's quite a walk out of town and we didn't bother after the first day. It was well kitted out though - very useful to have a washing machine and the kitchen was well stocked.

We stayed in the double bedroom apartment. It was fine, but no outside space (there was a terrace in another block but the key didnt work) and no sofas, so not ideal to relax. Breakfast is free from a local bar, but its quite a walk out of town and we didnt bother after the first day. It was well kitted out though - very useful to have a washing machine and the kitchen was well stocked.

Terrible! No one was at reception to check us in for the WHOLE TIME WE WERE THERE!!! We luckily only managed to get in because the cleaner was cleaning the doorway and left it open. Completely unacceptable. Breakfast was really awful and very stingy. Do not stay here.

We arrived at the hotel around 20:00 on Saturday night after long journey. Then found out the reception and the door into the hotel were closed. We rang the number on the notice on the door, panicking. The first word I heard was "I don't speak English". After felt-like hours of panic with many phone calls and confused conversations, at last, the person on the other end of the line decided to send a member of the staff when I asked for refund as we couldn't find a card key into the room. The reception is open 8:00-12:00 and 16:00-20:00 on weekdays and only in the morning on weekends, and unfortunately we don't speak Italian and they only speak very basic English. Our "room" (it had 1 spacious double bed room, small single room, a big terrace, bathroom and small kitchen with cooker and fridge!) was clean, but heating wasn't working. I imagine if you stay there during the summer intending to cater yourself, that place must be fantastic, however, our timing wasn't good. Even though breakfast was included, you must think that you won't get one, as what prepared on the table were: 2 jags of juice, water, bags of dried bread, jam and butter. There was coffee machine next to it, so my husband and I had a couple of (plastic) cups of coffee as the space for breakfast was freezing and nothing wasn't appetizing. Our experience was awful, but if you speak Italian and intending to stay in Messina for a while during summer, I guess that wouldn't be as bad. But why is it 4 star hotel??

In booking this hotel I had a late arrival guaranteed, and as such expected the hotel to be open when I arrived at 8pm (not particularly late). However the hotel reception had closed and left no contact details that were visibel from the street in order to have an out of hours receptionist return to the hotel to check in. Our only luck was that a fellow guest arrived who could speak Italian and English and had contact details for the out of hours reception. If I have requested and have been guaranteed a late arrival, and have paid up front for the hotel, I expect to be able to check in. I do not recommend this hotel and would not stay there again.