Great stay, great staff

Staff always extremely friendly and helpful and the bed was very comfortable. The lobby furniture was worn and dated, as were the room furniture and decor. The carpets were dirty throughout the hotel, the sink and shower in our room were both dirty, the room was very dusty, (tables, night stands, shelves) the shower fixtures were dated, (faucet, shower head) and tiles and shower floor were worn. There was a large bee hive outside the bedroom window, where it appeared bees enter entering the building near the 6th floor elevator area.

The check-in was a cluster. I had changed the reservation date. The AI assistant closed the old reservation but when I got to the hotel they did not have the new one even though it was on my itinerary. I eventually got a room but I could not find a hotels.com phone number to help straiten it out.

Late breakfast on weekends was an inconvenience if I have to leave a little earlier. The check in staff was not friendly and did not acknowledged our standing there for a long time. It was very disappointing that there was no 24 hour business center...there was no business center even when it was advertised to have one. I had to complete work on my cell phone.

Hotel is in a very quiet neighborhood. The room was huge and because of lower back problems, I normally sleep in a recliner and don’t get much sleep in a bed, but, I slept like a baby. I will definitely be back to Embassy Suites!!

Asked for clean towels an never did receive them.

I arrived earlier than anticipated in Minneapolis after few hour drive and I decided to go the Property knowing that check in is 3pm. I arrived and asked stuff if there is room available while my wife was speaking to the front desk agent calmly , a lady come out of no where from the back yelling at us we are not doing any check in now. We felt insulted and offended by her yelling at us while the agent already explain there was no room and we were walking away but she decided to insult us to show her authorities. That is still come back because it was not necessary we knew check in was 3pm so why would she insult us just for trying instead of letting us deal with the agent

The hotel was overall fine for my family. The pool was small, but the kids had fun. Breakfast was great. The rooms were nice-ish -- comfy beds, but a few stains on the walls. The only thing that sets my review aside, was the pull-out couch. We have 4 kids, so for the first night, two of them had to sleep on a couch that smelled like urine. It smelled so bad, by morning the entire room smelled, and we had to be moved to a different room. As soon as we noticed the smell of the mattress, we told the front desk, but nothing was done until the second day. Pretty gross, but we managed. They didn't do anything but move us to a new room, which is a huge inconvenience when you have 4 kids and a lot of things. I don't know that we would stay again knowing that, but it was really nice to have a bigger, reasonably priced room for our large family.