The appearance of the property and the area around it led us to expect more from the room, having said that it was clean but the bed was smaller than we would have liked. Staff were pleasant and helpful and there seemed to be more amenities/facilities than we would ever use, but to the obvious delight of some children staying there.

Great location, period property with loads of dining options.

Fantastic place however breakfast was not the best cold undercooked bacon and no beans 😩

Quite dirty. Run down. Stayed in courtyard which felt damp and dingy. Kitchen dirty- microwave hadn't been cleaned. Needs a complete renovation. ?single glazed windows as was cold despite it being summer time. Would not recommend.

Helpful staff who were accommodating to us and our young family. Would definitely come back to visit in the future

We arrived around 1230 to meet up with friends we only see infrequently for a reunion lunch at 1300. Reception was unmanned but made staff aware that we, and another couple, had arrived. A nice table outside had been reserved for us but this, surprisingly, was allowed to be taken by some others whilst we awaited the arrival of other companions and we were left to bake inside at a table beneath some plastic roofing until we insisted on moving outside when some other tables became available. Menu was very limited and I had to send my choice back twice until the correct dish arrived. The bill presented was mixed up and inaccurate to start with. At approx 1500 I received a telephone message telling me that our booking could not be honoured and we would receive a refund. I had had 1 beer and my wife had had 1 glass of wine, we observe a strict don't drink & drive policy, and insisted that we should be accommodated. We also wished to spend the evening with our travelling companions who are from overseas and we rarely see each other. A lesser room was subsequently allocated to us. Breakfast the following morning was shambolic eg no cereal bowls available and no clearing of used plates. Altogether I believe staff had not been properly trained, there was no supervision, or evidence of any internal management communication. An absolutely dreadful experience, I could not recommend this hotel in any way.

All good

We really enjoyed our stay. Good location breakfast was delicious. Staff were helpful and friendly. Highly recommended.

It needs air conditioning

Lovely team from front desk to restaurant.. good food, nice breakfast options. Accommodation was lovely with comfortable beds and very spacious. Good pool & easy, adequate parking. My only suggestion would be to add additional dining options for main course.. maybe daily special/salad..

Really great location for visiting the Cotswold area, fantastic setting and facilities and nice historic building. A mini fridge in the room would have been the icing on the cake.

The staff were all lovely. Very comfortable bed and room. It was marvellous to have a bath as I only have a shower at home. The food is good. For dinner last night I started with crab and prawn salad followed by duck. For breakfast I ordered eggs florentine, it was very good. Beautifull surroundings. There is a golf course next door.

The welcoming atmosphere and friendly staff and the facilities were all great - would certainly stay recommend staying here

Clean enough, but tired - not overly welcoming front entrance, looked a little like it was no longer open.

Room cleaning was virtually non existent. Room size was good. Staff were friendly. Hotel was set in a disused 9 hole golf course that had fallen into disuse. Bar and restaurant had excellent panoramic views. Service was good. Location was about a mile from the small village of Cricklade but difficult to walk as there were no paths. Spa facilities nice but small. No playground facilities for children. Price was fair but breakfast quite expensive.

Excellent stay with family 😍

Great dtay

Absolutely beautiful views from our window. Bed was best bed I have slept in, in a hotel for years. Spa was okay need more beds around the pool. Amazing back massage but only 20 mins for £55. Would recommend and would return for another visit.

Ground floor courtyard rooms need net curtains as other guests can see into bedroom and living areas through windows. This means you have to sit in bed in mornings with curtains closed and light on. Spa swimming pool area needs a good clean as spider webs around french doors. Loungers are dirty. Staff friendly. Food good.

We booked to stay in a superior room, however when we arrived in the room we noticed there were stains all over the carpet and marks on all of the walls. We requested a new room and was put in a standard room, which was agreed by us. Room was clean but still had some stains on the floor. Wouldn't say 4* hotel with the cleanliness of the rooms. The staff were really helpful and we enjoyed using the spa facilities. Breakfast the next day was nice and staff were accommodating to make scrambled eggs instead of fried eggs.

Nice hotel fantastic pool, sauna & steam rooms well well-maintained!

The room felt a bit dated, and although the carpets were stained, the bed was clean and comfortable. Unfortunately, the swimming pool lacked loungers unless you were getting a treatment, and the water was on the chilly side. Additionally, many staff members seemed unenthusiastic and were quite blunt when interacting with guests. Breakfast lacked variety and where food ran low it took a while to get restocked.

I was impressed with the staff and their enthusiasm. The hotel is a very impressive building although there was some decorating going on in some rooms during my stay. The only blemish during my stay was the television that a previous resident in the room had changed the settings and so it was not possible to get standard channels.

This is a very comfortable, quiet, friendly hotel. With many amenities for those who want them. I have been here 3 times as a single guest and always get a spacious room and large bed, unlike many places where you are squeezed into a tiny room with a single bed. I always recommend this hotel to my friends.

The hotel was really nice. The nature around was beautiful and they had an incredible conservatory area for the breakfast.

Lovely hotel with nice staff. Gym and a pool with steam bath and sauna is a big plus. Food quite Ok. Courtyard rooms could benefit from double glass in Windows..

The staff were amazing. We were greeted by a gentleman, I believe his name was Festus and he was lovely. There was some miscommunication between expedia and the hotel, however Festus helped us sort it immediately and we had a lovely stay. The food was lovely and the views are gorgeous. Additionally, the spa was lovely.

Beautiful buidling and spot. Staff were very stand-offish when we arrived but then seemed to pick up. Very disappointed thatbwe had building work outisde our room, we were woken early by them starting work. When mentioned to the staff, no apology given just acceptance thag it wasnt ideal.

Lovely pretty hotel.

Lovely Courtyard room, great food, friendly staff and good spa facilities

Our first time to stay at Cricklade and we definitely wouldn't return. Standard room with double bed, nr 25 Small with only one bedside table and chair The dressing table and the chair are very worn On the ground with the view over the car park, no privacy unless you keep the curtains closed all the time No in-room safe No hair -dryer No robs, flipflops for SPA The hot tap is very hot quickly, impossible to use it One small shower gel and shampoo No bottled water SPA The sauna and steem room are very basic but clean The swimming pool, is nice but very shallow 1.2m impossible to swim The female changing room has not been cleaned for two days The corridor leading to our room looked very tired with the painting peeling off the wall. We wouldn’t recommend this place to anybody. Not 4* hotel.

Great spot and nice property. Useful location came in at ‘best price’