Beautiful property. Attentive staff. A great stay overall!

Terrible experience. Check-in was a total mess for 7 people and 4 rooms. 86 year old placed on a third floor of a building without an elevator. Had to argue to make them correct it. Actually none of the buildings in this Resort are accessible. None of them have elevators although this place was build in 2008 (no excuses that it’s an old property). Distances between rooms, restaurants, pools and lobby are huge, paved with irregular pavers. Wheelchairs are impossible to use due to the irregular surfaces. Internal golf cart system to transport elderly people is offered but waiting times were so long that we gave up using it. Signage providing directions throughout the property are almost non-existent. Impossible to know where you have to go to get to your building. Dozens of people lost throughout the property every day, begging for directions, totally frustrated. Majority of the staff doesn’t seem to be happy, although very few exceptions were very attentive and supportive. App that is highly recommend by the staff upon check-in is useless. Scheduling of Resort activities is never updated and internal map directions are also outdated. I learned that it doesn’t work because Spain is responsible for keeping it updated, so any local changes to activities have to be informed to Spain by email before they can update the App. Note: Spain is 5 hours ahead in time zone. Total non-sense. Pools were really good and food and drinks abundant and of good quality. I’ll never go back.

I had an excellent moment there, it was the best resort all inclusive in my life, amazing food and high quality drinks. I am really happy.

Delicious food, very comfortable room, amazing amenities area. The pool without any kind of animation is the best! Very calm and suitable for relaxing!

Hotel maravilhoso

Had a fantastic 4 nights here. Everything first class , service impeccable and so friendly but this is Bahia is the norm. Got and early 10 am checkin and upgrade room w/ double balcony very nice thanks hotels.com. BUT they did not inform us that there is a loud music & voice side and a quiet side. We got the party side and as we’re in our 70’s you’d think it would have been important to mention. Was loud from 9:30 am to 6:30 pm so an afternoon nap was impossible. Buffet choices in English would be nice as Grand Palladium did. So if get room you like this is a superior resort. Food at Bahia & Gormet restaurants truly excellent. Just wish we could’ve seen the smiling faces of staff but masks won’t be forever. Bravo to the people of Brasil as mask up was universal and taken seriously unlike the nonsense here in the USA. And no tipping adds to value unlike what we saw in Mexico. Just hope staff is given a living wage.

Um resort otimo, para ir com familias e amigos. Como há várias piscinas, há opções de mais descanso ou mais agito. A comida e a bebida também é bastante justa com varias opções.

The hotel is fantastic ! The food, oh my Gosh ! The food is so good and so fresh, the staff is attentive and kind. We played tennis every day, some courts needs attention ( net was broken and bathroom was dirty). the special restaurants were awesome, we bought 2 bottles of wine with reasonable prices, again , the food and care is amazing. The shows at night were cool too. We watched boogie night, Michael Jackson and Bahia. The spa is very good, they probably need more spa attendants, but the massage was fantastic ! The pool area and activities were great. We had friends staying at Bahia , and we were able to visit several restaurants in both properties. I will definitely return to this hotel. I love I was treated and now I'll try to use Iberostar in Mexico and the Caribbean as well. Kudos to all staff members that made our vacation memorable. Thank you so much !!!!!