Hotel service was a really good, but hotel itself was a little bit bad condition. Balcony doors doesn't work correctly etc.

I am writing to express my extreme dissatisfaction with the experience I had at your establishment, Pizza Tower Plaza, during my stay on [date of stay]. I had booked a room at your hotel based on the positive feedback I found online, which I now believe may have been misleading. Upon arriving, I immediately noticed that the air conditioning in my room was not functioning properly. Despite reporting this issue to the front desk multiple times throughout the night, I received no resolution. Instead, I was repeatedly told that the problem was being addressed, yet no action was taken. When I inquired again the next morning, I was informed that the air conditioning system was not working at all, something the staff was aware of from the beginning. I am deeply frustrated and disappointed with the level of service I received. Not only did I have an uncomfortable and sleepless night due to the high temperature, but I also feel that I was deceived about the condition of the facilities. I paid $220 plus cost of frustration on my stay, expecting a certain standard of comfort and service, which was clearly not met. Given the circumstances, I am requesting a full refund of $220. If this issue is not resolved to my satisfaction, I will be compelled to escalate this matter to a consumer forum and share my experience on various social media platforms and review sites. I hope you will take this matter seriously and provide an appropriate resolution. I look forward to your prompt response.

Do not waste your money on the breakfast unless you like buns for breakfast apart from that the food inthe bar excellent only 20 minutes walk from the tower pool lovley i will be stopping there again 6 minutes in a taxi from the airport

On face value, this seems a nice hotel. I would have been happy with this stay if it was graded what it was… a 3 star hotel… not 5. The gym was ‘under maintenance’ yet for the entire 2 weeks and not accessible to the public, yet after searching most of the hotel in the most obvious spots for guests to be able to access, there was no gym. There wasn’t even a sign for a gym. The pool space and bar was quaint and was enjoyable to be around. However there was only one vegetarian option on the menu. We did not eat at the restaurant of the evening as the prices were very high for the options and style of restaurant.

Beautiful hotel, lovely grounds and pool, immaculately kept. Views across to the tower and mountains. Staff very friendly and helpful. A couple of signs of wear are tear in some of the rooms but this in no way diminished our enjoyment. Only downside is that it's about 25 to 30 minutes walk to the tower and shops/restaurants. We loved the holiday and would go back again in a heartbeat.

It's about a twenty minute walk from the tower. They have a nice large pool and the grounds are beautiful.

Reception staff helpful. Arrived at 11:30 but check in not until 15:00. Provided with towels for pool and able to eat lunch in pool bar. Booked standard double which had a bedroom, small dining seating area and bathroom. Minibar but no prices displayed. Restaurant area only open at breakfast, pool bar used during day for snacks with different evening menu. Only had lunch on first day and eve meal on last night. Short walk (15mins) to nearest train station Pisa San Rossore with good links to surrounding area. The previous reviews did concern me but no concerns during my 4 night stay with my daughter.

Lovely hotel and ideal location for Pisa snd seeing other places. 30 mins to Lucca, 30mins to Forte dei Marmi, train to Florence. Great that it had a pool as was very hot. Hotel a bit tired in places, paint work etc but all in all would stay again.

Every thing is fantastic and worth every single cent you spend.

Lovely hotel, a little walk into central Pisa but easy enough to do. Gym wasn’t available even though it said it was.

The service was good. The rooms need to work.

We had booked 3 family rooms. Upon arrival 2 of them were upgraded to junior suites, and all 3 rooms were of nice sizes, clean and tidy. The staff was helpful and very nice to us through the whole stay. The hotel has some signs that it needs some upgrades here and there. But all in all we liked the hotel, rooms, staff, food and pool area. Would definitely consider to come back on another occation.

Lovely property, room was very spacious, kids loved the pool.

Really nice hotel close to centre of Pisa.

We stayed for a few days and when we arrived there was building working going on and that continued the whole holiday around the guests while they were trying to relax. Our toilet broke and they did a quick fix that broke again within a day, all the rooms need renovation due to mould, age and cleanliness

There's an unbearable long line for the coffee in front of the coffee machine during breakfast. Only one machine exists at this big hotel. The reason why is that the Food & Beverage facilities is managed by an other firm.

The elevator was small so it made it difficult with four people and their bags to all travel together. When we didn’t have our bags it was great. The hotel held our luggage since we arrived earlier than checkout which was great. And every time we needed a taxi they were able to get us one within 10 minutes.

Good service. Helpful staf

We had a large room that was plenty for two people. The Pisa Tower was 1.5 km away so an easy walk for us. Lots of food options too nearby. The pool was awesome and very enjoyable. Lots of options for breakfast too (hot and cold). I would stay there again.

Environment is great. Service is excellent. Everybody here is very kind and friendly

Nice room with a comfortable bed and a nice swimmingpool. Enormous potential to improve the service and overall impression to be a five-star hotel.

Great hotel, big rooms, big bathroom with double shower, big balcony with table and two chairs and view of the Pisa tower and cathedral. Big swimmingpool. Good food and drinks. About 10 euro in taxi to the tower or 25 min walk. About 20 min walk to bog supermarket.

No tea and coffee making facilities A bit of a walk to shops, train, restaurants etc

This hotel is in desperate need of a makeover, or at least a good paint job. There was a sewage smell in part of the outdoor area on the way to the pool. There is a large open field across the way across which if it's not blocked by trees you can see the Leaning Tower across the way. Quiet area, no amenities close by. Room was fine except for the confusing AC; you have to call to have them shut if off. Staff was OK in general. but when we first got there we stood waiting for help outside the closed restaurant, ignored for 5 minutes by a staff member sitting nearby. OK place for just one night to see the tower (although you have to walk through a freeway tunnel to get there fastest).

In the middle of nowhere. Really not recommended if you are a tourist in Pisa.

Staff didn’t seem very pleasant arrived at 1pm. Was told check in wasn’t til 3 to go away and come back later. Bedside lamps in room didn’t work. Staff at pool bar grumpy. Not much to do around the hotel 15minute walk Atleast to find a restaurant. Meant to be a five star hotel more like a three. No water supplied in room either or kettle

Loved the relaxed pool area and short walk to tower and train. Would have liked a kettle in my room like our travelling companions had.

Our first night terrible, room no A/C, complaint 4 time. Next day they change our room. Last day much better

The hotel has seen better days and service is not worth 5 stars, 3 at max. We were barely greeted upon entrance, and received only our room number as an introduction to the premises. The hotel is run down, rusty and not taken care of. Carpets and furniture have stains, bathroom tiles moldy and furniture broken. Staff is not friendly nor professional apart from one lovely exeption. Breakfast is very basic, only 1 coffee machine which is not enough or good quality for visitors. Pool is lovely, but the area and toilets are not cleaned even upon request. Walk to the centre is 20 min, but through a dark and loud tunnel. The hotel has potential, but needs a lot of good care and a lower star rating before it is improved.

Stay was ok, room wasn’t ready at check-in time, went into town, came back at 8pm and second bed hadn’t been made. Second bed (sofa bed) also very uncomfortable. Want awful but could’ve been a lot smoother.

5* hotel, more like 2*. Staff do not care, hotel very run down. Mouldy ceiling, dirty marked furniture, leaking showers, dirty showers and sinks just to mention a few issues. Would not recommend to anyone

This is an easy place to access the Pisa Cathedral and the leaning tower as well as the airport being a few miles away from each. We were here on Sunday and so parking near the tower was easier with the blue zones being free on that day!.