Nice hotel

Nice

Outdated and really old rooms. Worst RIU Experience ever

Staff and resort were amazing! 10 out of 10 experience

1st off my family got a shittt room to start off. The Air conditioning didnt work. The ceiling fan was super noisy. The sink was clogged, the toilet didn't flush well And our room door didnt lock. We were offred a didn't room initially but when the Ac still wasn't fixed despite notifing the front desk they still didn't change our room. The housekeeping was notified of the other issues and still didnt get fixed or resolved. Also there was never ever any entertainment or music at the pool areas. And another thing, if you didnt give a good tip to the bar tender, mainly at the main bar at the pool, they treated you poorly and pretend like you weren't there to asl for drinks. It was quite boring if i may say. The food was very poor quality, it needed lots of flavor and thier protein always was over cooked, thier food always made us sick. The bathrooms on the facility always smelled bad and thier toilets also didn't flush very well.

By far my favorite resort in Cancun. Food at the buffets are awesome. Drinks and staff are amazing

The best

This was by far my worst vacation ever. If it wasnt for the amazing and professional staff i would have given this hotel zero stars. The first room i had was terrible, lights not working toilet clogged as well as the air conditioner not working etc. I did however travel with my wife and 2 year old daughter which made it even worse because she had a tough time sleeping due to the heat. My second room was no better. While walking into our second room we were greeted by the smell of mildew/mold. Our bathroom light would flicker constantly and would never stay on as well as the shower light did not work at all and our toilet was constantly clogging. We were unable to use the jacuzzi because it barely worked. Our bed in the room was so old we sunk right to the bottom making it impossible to sleep comfortably . The bed also had nasty stains on it as it seems it has been there for 20 years. The food wasn’t the greatest either, we have been home for two days and are still sick using the bathroom multiple times a day. I will say this again as it was the ONLY thing that we enjoyed during our stay was the employees. From the waiters to the cleaning staff everyone was very professional courteous and we enjoyed their company and hospitality.

The people work in the Riu are very friendly.

Good

Everything is good but need improve on the ac system, ac not working properly so hot.

The staff always ready to serve with kindness and good attitude

Ac system not cold

It was pretty solid for all inclusive, the dinner spots are decent - I should have gone to steakhouse at corner (too bad most of dinner places open 6-9.) I liked the pool but preferred the beach. The staff was very friendly. I would visit again but only for right deal

Overall, it was great experience, as expected. We’ll be back again for sure.

The staff was amazing

Beautiful Resort, with everything youll need and more on the property.

All at one place -very convenient

Excellent staying

The views were amazing, the staff was incredibly nice, and there was so much to do around that it there was always something going on. Will be coming back next time!

The staff, the accommodations, the service, the entertainment, the food, and the location were all GREAT!! The pool parties were tremendous fun!! I highly recommend them. Mixed drinks need improvement, though.

Excellent location, rooms, services, food, shows the best in my las 10 years visiting Cancun

Our stay was perfect. The place was beautiful and every staff worker was super kind and very hard woring

I recently stayed at this hotel, and unfortunately, it was not a very pleasant experience. The hotel and rooms are quite old, though the beach is nice. The staff are okay, but not particularly friendly, especially compared to the resort I stayed at last time. The food is just okay. However, the restrooms in the lobby are very dirty and have a bad odor, which was quite off-putting. Room service was also disappointing. They took a very long time to deliver, and I had to cancel my order twice due to the excessive wait. The front desk staff were not friendly either. Upon arrival, no one offered to assist me to my room, so I had to figure it out on my own. Overall, it was not a pleasant stay. Additionally, the spa credit and the advertised $850 credit were disappointing. The way it works is that they distribute the $850 across multiple spa services, essentially giving you only a $10 discount per service. It felt like a bit of a joke.

Great place for families,we had great time,I can’t really find any complaints,well organized, friendly staff ‘well maintain Lots of activity,

I like Everything

Everything good

Nothing but the best vibes from all of the employees!!

Loved it

Great property, the food was great, staff was great. It is a family friendly resort , however the loud music at night definitely does not allow the little ones to sleep, so a lot of crying kids.

The place has lots of entertainment but the balcony jacuzzi was dirty and spa staff unfriendly and food was rotten in the buffet area had excellent food at the steak house however

The staff, food, resort, were perfect. The only thing that needs work are the outlets within the rooms.