It was very surprising to realise that all rooms have windows to the corridor and it doesn't open. Shocking.

The room originally given to us was not ready so room service put us in the room next door. The there is a giant frosted window to the hallway and the light is always on so your room stays well lit at night too. The sheets on both beds had some reddish brown droplets dried on them. The sheets and towels were scratchy and it feels like there is a plastic cover on the mattress it self. It served it purpose putting us close to the ferry but we probably won’t be back to this hotel if we have to catch the ferry again.

The staff was super nice. The hotel was clean. The breakfast was great.

A very nice place

When I arrived at the hotel, they said that they didn't have wifi and could not check me in. There were several other people in the lobby also waiting for check in. The receptionist said that they had been waiting for 2 hours already and that there was no plan except to wait and hope that the wifi came back on so that they could check people in. There was no manager available. I called the number on my reservation and the number was not in service. I contacted Expedia and they also attempted to contact the hotel, with no success. I requested a refund so that I could go to another hotel for the night. The hotel said that I had to talk to Expedia about a refund. Expedia said that only the hotel could approve a refund. So in the end I paid for 2 hotels for the same night. Expedia tried to follow up the hotel, but they would not approve a refund. So I paid for a night in this hotel and they would not refund my money even though it was their fault that I could not check in to a room. Expedia offered my $25 in One Key Cash, which I appreciated. The rate that I paid for the hotel (including taxes) was $60, so not a refund, but a token towards the inconvenience.

The bathroom toilet not functioning. I had to move to another Hotel the same day. No refund granted.

Superb location

Ok