I was asked £50 deposite on arrival, the person who was at the reception said if im not willing to deposit £50 that i have to leave the property in a very harsh manner, already the amount i paid for a single night (£179) is extremely expensive for a very small room like that. I also been told on arrival breakfast serve until 10am in the morning considering that went downstairs at 9:45am however the person in the kitchen said they stopped serving at 9.30am. Very expensive price for a poor customer service and room quality

The description said free parking first come first served but in reality they only have 8 to 10 spaces approx then you have to park on the street but as it’s single yellow line only from 630 pm . If this was in the description I wouldn’t have stayed here .

When booking I thought I was coming to stay at a Best Western hotel. Sadly it was Best Western by name only. The room small but was ok for a night. It was a little further out from central London than I thought but a little more research would of corrected this. There is no bar to enjoy a relaxing drink and your breakfast area is in the recpetion area. We booked breakfast thinking it was going to be a full english as photographed on their website. However cereal, toast, jams , fruit, cheese & hard boiled eggs was all that was on offer. If a full english was available we werent told. We were informed of breakfast times but nothing more than this. We arrived very late so at the time we werent aware that the reception area was our breakfast area, we werent told this either. Upon arrival they take a deposit which im ok with. However, on leaving you are then told it will take 3-5 working days to be returned to you which im not happy about. In todays world of technology there are better ways to secure these desposits without leaving the customer £50 out of pocket for almost a week. If your looking for a stop gap for a night its fine & if you want a basic breakfast its fine but sadly not Best Western at its best.

Was okay not the greatest

They kindly arranged early check-in. Very helpful.

Basic but ok

Housekeeping needs improvement

Good location - real friendly staff - room was good but dirty in places - shower had a real old plaster stuck on handle - dust everywhere on skirting boards - I really hurt my toe walking from room to shower from the fixing on a door bar - see pics but other than that good stay

I drove down 4 hours from my home place there wasn’t enough parking and I explained to the hotel prior to booking that I wanted enough parking for 2 vehicles as I would used the hotel all the time That wasn’t the case when I got there I checked in for one hour and drove 4 hours home I was very disappointed

Lovely reception with nice (although small) clean room. The only issue I have is the bed, the bed needs upgrading. I have a back pain which has started to heal, but one night on the bed made my back pain worse.

The staff is friendly. That’s pretty much it. The toilet was dirty, doors, door frames, walls were clearly not cleaned ages ago. Rusty stuff in the shower. The parking is not exactly next door. I was given a slip to a parking that was locked. You can hear everything that goes on on the rooms next door.

Gentlemen that booked us in was lovely, welcoming and made you feel at home, room was clean and basic but everything you need, small ish but good enough for our weekend break, quiet and staff were helpful, would stay again

Advertised as having parking but only had the equivalent of a front driveway on a property that was a 3 minute walk away which is used by the other 2 best western properties in the area. So odds are you will not be able to park on it. Street parking is single yellow lines so you must be out before the wardens start work i had conflicting information from people some said 6:30 other 8:30 i wasnt taking a risk there so had to get up early and move my van. After a hard days work i tried to get a shower only to find there was no hot water called reception who said he would check the boiler and ring me back an hour later there was still no hot water so tried reception again, he cofirmed it was the boiler and try again in 15 minutes an hour after that it was still stone cold and had to be up extra early to move the van so had to give up and go without a shower Not impressed!

It was not safe from Covid perspective. Please beware.

Reception is not knowledgeable about their services. I find him rude. The area is noisy and you can hear other rooms shouting. Can’t rest well

My stay was fine. They found me parking and was happy with that. Room was nice and clean but I was charged £49 for the room, £50 for the deposit and another £41 for god knows what. I called the hotel and they say I have to send them a email

Well for starters the room was small only had one window also the sink was absolutely tiny the tap was loose so had to be careful of using that

Firstly, I turned up at this property to see it was closed and that I had to go to another sister hotel on Argyle street. I wasn’t told this when booking. I would have expected someone to call me or message me to inform me of this before my stay. The hotel room we then got put into, the ceiling wa so low that we had to bend down to walk around. All in all was a disaster

It walking distance from Ilford Train Station. A lot of restaurants at walking distance. Breakfast was great!

Hotel is modest and clean. Staff is friendly and helpful. Hotel room may get warm, no A/C. The breakfast and breakfast staff are great. Hotel is close to the Ilford station, many restaurants, and the shopping mall. It is a 30 minute train to most tourist attractions. If you don't want the expense of downtown London, this is a good choice.

I booked on the understanding that there was parking at the hotel... only a few places in front and I was sent to other parking down the next street. There was only 4 spaces there, and as I had to go to a couple of meetings I was told that if they were full when I got back I would have to find street parking. The room was exceedinngly small, I could barely get my laptop on the desk. The bed was very hard. The food was "lacking" although there appeared to b e the makings of a "full English" breakfast it was lacking bacon.... I was offered strips of fried turkey (just about inedible) and the sausages I think lacked any meat content. Overall a disappointing experiernce.

this hotel is located half a block from a mall with a drug store and pound store as well as many other options. it is also about the same distance to the metro station which lines up with any train or bus you could possibly need for visiting all the great sights in London. the staff were very nice and the rooms were small but the bathroom was nice and big. You are jsut there to sleep anyway.

Very good attention..Room very clean,,desk clerks are very nice,,breakfast healthy..close to the trein station

Nice hotel. ....but car park is a big issue for travellers like me

Nice, welcoming environment, welcoming staff and good facilities. The room was clean, well presented. Will recommend strongly and will use again.

Need AC in rooms but location is good but very far from airport and from town. Breakfast was very good wit lots of variety.

STAYED AT THIS HOTEL FOR 2 NIGHTS, WENT AROUND LONDON TO SEE THE SITES WITH MY DAUGHTER AS HER BIRTHDAY PRESENT. WENT TO THE FOLLOWING LONDON EYE. MADAM TUSSAUDS. LONDON DUNGEON. SEA LIFE CENTRE, TRAFALGAR SQUARE. BUCKINGHAM PALACE. LONDON TOWER BRIDGE.