I got the Room on the first floor near to the street with a lot of noise only if you’re really tired. It’s smell like humidity and the mattress has a plastic protector very uncomfortable

The personal give you a excellent service, clean areas, fast service

Está ubicada en un lugar perfecto cerca de todo cuenta con estacionamiento

Muy bonito Hotel

great hotel, friendly staff, super helpful, close to the plaza and restaurants

It should not be listed as a VIP+ property, the staff is rude, the rooms are abismal.

The rooftop views are beautiful. Staff is very friendly and helpful.

I loved the place, very friendly staff and clean rooms.

Casavieja is advertised as an adults only inn. While my husband and I were there, dozens of teenagers were staying there on a class trip. Loud noises like, yelling, music, and doors being slammed were regular. The staff doesn’t even look up at you as you leave and enter. The space is beautiful but the staff is unfriendly and unprofessional. My husband and I didn’t receive water our second day there and we had to walk to a corner store to get clean water. We were so excited to stay here again as we regularly visit San Cristobal twice a year. Never again!!!

I chose this hotel because of its colonial style. It is called”old house” and this refers to the architecture and decoration style. Unlike newer hotels, there is plenty of space: an ample lobby, lounge, sitting room with TV, and two inner patios with flowers and plants. Parking and restaurant are close by across the street. Breakfast was abundant and tasty; once more, the restaurant is large with plenty of room, with tables set for two, four, six; my wife and I were able to find our cost corner. It was windy and cold in the evening at this time of year. A heater was supplied and extra bed clothes. Everybody was kind and courteous and we had no problems at check in and check out

Great location, great showers .. rare in our experience so far! Quiet

Nice hotel, well situated but our room had a water pump strong noise than turned on and off every several minutes, at times there’s no hot water and or it takes several minutes to “arrive”

Couldn't choose a better place to stay... it meet all my expectations

The hotel was clean and peaceful. At night is very noice b/c you hear all the cars from outside and people talking. Very noice to sleep.

San Cristobal is a gorgeous town, would love to go back, and Casa vieja is where I will stay.

Nice hotel, nice stay, good position. I would definitely recommend it

Staff was low key and non-obtrusive. The hotel was very quiet. Most guests were travelers who checked in late and left early the next morming. Water pressure great with plenty of hot water. Just a few blocks from everything in centro. A bit more then we like to pay but made a very memorable visit to the area even more special.

Staff was low key and non-obtrusive.The hotel was very quiet. Most guests were travelers who checked in late and left early the next morming.Water pressure great with plenty of hot water.Just a few blocks from everything in centro.A bit more then we like to pay but made a very memorable visit to the area even more special.

Weather was not cooperative during our stay, appreciated room heaters

There is a lot of noise in the hotel rooms. The worst romos are the ones facing the street, you can hear everything: cars, people walking by at night, motorcycles. The rooms facing the patio do not are less noisy, but you still can hear the noise of guests arriving late at night or leaving very early ... the noise of the steps, the suitcases, the voices. If you are sensitive to noise, do not choose this hotel. The beds are hard, they really need to change the mattresses. The pillows are not comfortable. The windows do not close hermetically so you not only can hear the noise, but makes the room cold at night. Some romos have a window facing the corridor, making them stuffy….you’ll have to keep the curtains closed so other guest don’t see you. There is no safety deposit box in the rooms. The wifi in the romos is slow. The bathroom is small, I posted photo so they can see how narrow it is. No space to place anything in the bathroom, the sink is tiny. The restaurant is across the street about 30 steps away from the hotel. The decor of the hotel is nice, looks good, but unfortunately the noise at night makes this hotel uncomfortable. Would not return to this hotel.I also have to mention that the laddy working at the frontdesk in the evening (not the one working in the morning shift) is not at all friendly and has no service attiutd, she seems to be always on a bad mood.

The hotels decor is Beautiful! It made our stay comfortable. even thought we encountered an 8.4 earthquake during our stay in San Cristobal de las Casas, the hotel offered a safe haven. The restaurant is equally beautiful with great food!

Charming, beautiful and clean hotel. Staff is very friendly. Rooms are very comfortable and surprisingly Charming! Loved staying there. Restaurant is equally beautiful with delicious food! Nice view of roof tops and sky from balcony!

This was the type of hotel that we love. Full of ambiance yet providing all that we required for comfort. The staff were very helpful, the room was cleaned quickly and with care for our possessions. We were on a quiet street but only a block away from a car free walking street with tons of interest. Our only regret was that we missed tipping the Porter that got a taxi for us and handled our bags as we left.

Most rooms are doubles we had to get a double room but it was ok beds are a bit small. Overall the hotel is great very classic

The manager went out of his way to help us when needed.

My family and I spent four nights at this great hotel. It has a great location, one block away from the Andador de Guadalupe (which is a street with stores and restaurants) and maybe 3 to 4 blocks to the Main Plaza. The hotel is beautifully decorated with fresh flowers and 3 great manicured patios. Very relaxing atmosphere. We highly recommend it.