good size rooms, comfy easy parking safe

Stopover for business and it fitted the bill perfectly. Rooms are big and comfortable and the lounge area is relaxing and informal. Staff very attentive and friendly.

You can't go wrong with a Best Western

Some of the fixtures & fittings looked a bit old.The extractor fan in the room was particularly noisy. All areas were clean and bright. Basically a solid offering.

I was at a Brands Hatch for a race meeting for the weekend. I usually travel there and back each day as only an hour away, but due to the M25 closure at J9-J10 I didn't fancy the 2 hours each way after long days, so I decided to stay nearby. This hotel was reasonable price for late notice and 15mins from the circuit, just off the A2, south Gravesend. I checked in late, about 7:45pm. A very friendly welcome by a smiling and helpful receptionist. Room was on ground floor. A dated room but was all ok. Small shower room but, again, all ok. I didn't eat at the hotel, nor breakfast as I had to check out early and I ate at the track, so can't comment on food. I did see a few people enjoying a drink at the lobby bar area when I checked in. There is a kettle and tea & coffee provided in the room although i didn't use that either. Gravesend is 5-10mins drive, should you want to eat elsewhere. But there is a bistro burger place 100m away. I didn't try that either, though (!). Usual question - would I stay there again? It's a Yes, for sure.

The staff made my stay! They went the extra mile to meet my dietary needs and were friendly, helpful and kindly towards me when booking in and at meal times. The room was a good size and the super king was great because I am tall. The bath was a good size and the shower had suitable pressure but was not the best shower but certainly up to the job. Car parking was easy.

Hotel was expensive for a 1 night mid week stay. Room smelled stale, shower water was cold. Food was below average microwaved fayre. Wifi didn't work anywhere in the hotel and there was no phone signal in room / eating area also. Will not be back. Very poor for a best western branded hotel. Also, a £20 'pre authorisation' is taken on arrival, this has been deducted from my account despite not being used. 2 days later and still has not been creidited back. Have raised a fraud case with my bank to sort. Very dodgy!

Pleasant staff, comfortable bed and clean room, cant ask for much more

The staff went above and beyond to help during our stay.

OK

Rooms are very tired, needs a refurb asap Must be hard to keep old rooms like that clean

check in was great very friendly seem to be getting painted ordered food nice drink but the piece of metal in my food put me off cut my mouth no one around so left not sure want to go back here again

The staff, especially Kay at the front desk, were helpful and friendly. Dinner was very good. However, I felt the location was falsely advertised. It said it was located 2 1/2 miles from the International Cruise Terminal. This was not true. It was across the Thames from that location. It took us 45 minutes to get there at the cost of 55.00 GBP.

Breakfast was good and quick - good range Tables were kept clean at all times - no rubbish left Pub next door does bar meals and a quick pint Easy quick check out Car park secure Would I go there again deffo yes

This time I done a solo trip as my husband is away and I will definitely do it again. I booked a queen size room and was pleasantly surprised to find I had a nice comfy 4 poster bed complete with fairy lights. The room itself was bigger than I expected and very clean. All staff were very friendly and helpful and I didn’t feel awkward at all being on my own. Will definitely be back.

fantastic experience in every way

My stay was very enjoyable. Housekeeping was amazing. Staff friendly.

Our stay was faultless Professional staff very friendly & helpful Would recommend to others

Very happy with the stay, staff were lovely, food was great

Great location for Rochester (15 mins) and the surrounding area. Just off the A2 very handy location . Large clean room on ground floor was quiet but a bit of a walk from reception . Will stay again next time we are visiting relatives.

Very good staff Helpful and friendly room was clean spacious. My only complaint would be there is no air conditioning and it is very warm at the moment the addition of a fan would be good.

Very comfortable. Close to we’re I needed to be.

24hour manned reception. Good parking and security

The traffic noise from nearby roads was to much. Food was rubbish. Dining area was cold.

Clean rooms and very friendly staff👍👍👍

The positives - staff was friendly, hotel was clean The neutrals - very dated but true to photos so was what I'd expected when I booked it The negatives- when I checked in I was told that because of covid no one would be entering my room unless I specifically asked for something. This has been standard for other places I've stayed during the pandemic, so I had no problem with it, but on the third night of my stay my bin had been emptied making it obvious someone had been in the room. This was perhaps a misunderstanding on my part but either way unnerved me. I was also given a code to enter after a specific time in the evening, but it was changed without notifying me. When I attempted to ring the doorbell to have someone manually let me in there were 3 separate bells with no clear labeling and it took several minutes with multiple calls to get someone to let me in. When I did eventually get in my key no longer worked in my door. I was told this was because I'd kept my key in the same handbag where I kept my mobile phone. This has never been a problem for me at other hotels, but could perhaps be the result of dated technology? After that evening I checked out a day early and stayed at a hotel closer to the airport for my last night

Have used this hotel on a number of occasions always been happy with the service Friendly and helpful staff Great access to main road network Secure free onsite parking Hotel has been refurbished recently Ive stayed in a number of different rooms all have been a decent size and clean Will be back again

I paid for a standard room with a queen bed but ended up with a double. Bed was very soft and the pillows were very hard. Left after rhe final night with back, neck and headache.

Location

From entering reception thro to leaving it felt both safe (Covid wise) and secure. Pleasantly surprised that hot and cold food was available and again either within the bar area (all tables only seating 1 person) or could be taken in the room. Happily stay again, well done to all of the staff, great job.

Staff on the property very friendly. Warm clean rooms with amenties. Excellent breakfast and great service by girl in breakfast room.

Restaurant and reception and food is very good . I am coming back in this area in July I will book this hotle again