My boyfriend and I enjoyed 3 nights here during Día De Los Muertos. I’ll start with the good stuff: 1. Amazing location right next to the zocalo (of course, It’s in the name) 2. Super trendy hotel 3. Daniel and Antonio were very helpful and very kind during our stay 4. Cafe offers complimentary snacks and beverages. So nice! Cons: 1. Our room wasn’t cleaned the 3 days during our stay. We did leave the room from 10a-4p for activities and it wasn’t cleaned all 3 days. 2. Face painting was offered to embrace the holiday, which was great. However, we were informed via a note under the door the day before without instructions to sign up. The next day we asked but the appointments were already booked up. We didn’t know we needed to book an appointment. Lack of communication. 3. We weren’t informed that we needed to reserve to watch the parade from the restaurant. We booked this hotel specifically and called the front desk to ask about watching the parade from the balcony but was not told to reserve anything. Again, lack of communication. 4. The concierge was absolutely no help with reservations, booking tickets or making reservations. No follow up on reservations or questions that were pending. Overall, we rated high because of the few staff who were helpful and kind, and the location. We understand it was a holiday weekend which is challenging, but should be prepared for. We were disappointed by the lack of communication and lack of help from most of the staff

Love the hotel. Very nice clean safe place

The hotel is very nice, great location and wonderful service. The rooftop is very cool, they serve really good drinks. Shout out to Chino at the rooftop who gave us wonderful service.

great location and a super hotel

This beautiful hotel is just steps from the Zocalo and all that the historic zone has to offer. The room was spacious and well appointed. We appreciated the bottled water service. Breakfast on the terrace overlooking the Zocalo was magical.

The best in mexico city downtown. Raul he is a really nice person. Armando the security person alway willing to help.

We had to leave very, very early in the morning. They had our large suitcase already to go and our driver was waiting. Everything went smooth! Also the coffee we were able to get before we left was delicious.

Best hotel I have ever stayed at. Great service and great amenities. The driver was also great