Lovely hotel with a clean pool. Good location near tour pick ups, restaurants and shops. Far from the beach

Great comfy room for a quick family trip in Tulum. Luis at the front desk (day) was awesome & super helpful. Great stay- took one star off due to not allowing a late checkout: we had a 2hr tour scheduled & would not be back by noon but the front desk guy (not Luis, different one) wouldn’t budge so we canceled your :( Other then that excellent stay!

We loved our stay!!

The hotel is easy to find rooms are clean Except there were so many mosquitoes inside And the AC is not very cold but over all its nice and enjoyed my stay there ans defn would stay again there

Great location, off the Main Street so it’s quieter but next to everything in town and only a 15 bike ride to the beach. We rented bikes next door which was convenient. The staff were super nice, the rooms were super clean and comfortable. Nothing else I’d need (other than breakfast, which would have been awesome) but you do have your own kitchen so it works out.

Dirty room, rude front desk attendant. Wouldn’t recommend. Thank goodness we were only staying one night!!!!

For the price it's ok. Very basic. If you come from the US it's well below the average standard, yet above average US hotels price. I stayed two nights in January. Even then the a/c is not strong enough to cool down even if it is on 24/7. Parking is convenient. Walking distance to many restaurants and shops. Far from the beach.

Clean beautiful rustic property. Very cute room! Comfortable bed and pillows. Short walk from downtown but just far enugh away for a peaceful sleep. Lots of great restaurants and shops nearby. I wouldn't hesitate to stay here again. The wifi wasn't working but we were able to install isim cards for internet connection.

I don’t normally leave negative reviews but this experience was the most frustrating experience I’ve had in quite a while. To start, when we checked in, we were told there was no wifi in the hotel and that there was no air conditioning. This is at odds with what amenities it shows the hotel having on the listing. If we had known that there would be no wifi or AC (in a tropical climate, mind you) we would NOT have booked the room. It was really late when we checked in so we had to wait until the next day. When we approached the concierge about the lack of amenities, he says the wifi is down everywhere in that location (which wasn’t true because we were able to get wifi at a place 1/2 a mile away). When we asked about the AC, he holds up a remote to turn on the unit in our room. What good is that going to do us to get ac if you’re keeping the remote to the ac in the room, behind the desk??? So we had to sleep in sweltering heat for a night because they didn’t want to give us the remote to one wall ac unit that looked incredibly old. The worst part is that, after checking out early, due to the lack of amenities advertised, they did not refund us for the 3 nights we didn’t stay so we ended up having to pay for 4 nights when we only stayed one. Awful customer service on top of it being incredibly loud and the room being outdated. Not worth the money AT ALL. Do not stay here, there are much better options nearby.

I stayed at this hotel with my sister. We ended up extending your stay longer then planned. We loved this hotel. It was clean and the beds were were comfortable. It was quiet at night so you will not have troubles sleeping here. Wifi, fans and aircon worked very well and they provide you with a safety box in the room to keep valuables. Very friendly staff and a security gard at the door all night long. The place is central and has free parking space just outside. We rented a scooter and had no issues with parking. If you rent a bike they allow you to keep it inside of the hotel premises over night which was great. The area feels safe and is lit up in the night. Very close to the main streets and you can easily get from there to the beaches and the hotel zone by driving. Hailing a cab from there should not be too hard either since it’s so central. I would highly recommend this hotel. If we come back to Tulum we would definitely stay here again.

The staff here was great. Nice rooms. Clean and eco friendly. Great central location

It was ok. It’s old and a bit tired. The beds were comfortable, the a/c works and there is very friendly and helpful staff. But there were constructions working right next door and it’s not sound proof at all, so we never got to fully relax either on the room, the balcony or by the pool. The shower were also a bit hard to regulate. The location is good, both central and yet private! Lots of good breakfast and lunch options nearby, also a very good supermarked within walking distance!

Excellent room value, centrally located. One block from cheap collectivo rides. Staff super friendly and accommodating. Our room had, kitchen area, balcony. Would absolutely stay again.

They wanted to charge me more because it was four of us even though I had reserved a room for 4

It is a perfect spot. Really!! Beautiful, calm with exceptional stuff. I wish we stayed there longer!

the property is beautiful an clean. Thomas was very helpful and the rest of the staff were too. The property is close to everything you can't go wrong with the location.

Excellent place!!! Staff polite and friendly! Room excellent. Close to everything! Amazing!!

Before arriving to Livetulum I had high expectations based on all the reviews I had read. Arriving there, this hotel did not meet my expectations. The hotel was not well kept. The pool was always dirty. The service at the front desk was not the greatest either. The hotel does have a beautiful setting but it is not well kept.

Property is beautifully maintained and secure. It is a block from the main roads, near 2 supermarkets and a plethora of restaurants and shops. There is a bus station to the beach a block away. Highly recommend and will surely be back.

Not a bad experience.

The property location will catch you off guard because its located on a corner but doesnt seem like a hotel would be there. Its close to everything downtown. Great restaurants shopping , me and my hubby had a lovely time. The room with the swim up was really awesome.Cleaning crew very nice and staff nice and friendly. Although the late night gentleman didnt speak much english we still got what we needed. It gives you a homely vibes feeling that you want to stay a few extra nights.

Livetulum was a block away from the main avenue, but quiet. The place was clean and consisted of one room with a semi-separate space which included a sleeping couch, a small dining area, and a small kitchen. You can cook. They have free water downstairs to fill water bottles. The staff are extremely friendly and the price was great. I'd stay there again anyday.

great location, close to amenities:rental car, supermarket, food, bars, etc

Friendly,great location,very clean.

Great stay, awesome room. Mine was on the first floor (ask for this) and walks directly out to the pool. Great value, highly recommend!

It was close to downtown without being in downtown with all the music and noise. Also it was close to the supermarket to get some items for the condo.

The staff was very helpful and accommodating

Our reservation stated breakfast while the hotel does not offer breakfast. We also got a smaller room than what was advertised.

Great spot to visit Tulum Pueblo. Perfect to rent a bike and Go to the beach also. Super clean and great staff A1. Quality/Price is AAA. Ask for 1st floor, It’s poolside ☀️

Great service and beautiful hotel, near everything ! Amazing stay!

Enjoyed my stay at Live-Tulum very much. Leo, at the front desk, was kind and very helpful.

The rooms very comfortable. The restaurants are around the corner. I would stay there again.