Dit not like it how it was the staff was not very good help spoke very bad english

Reserved a room for 3 adults and 2 children, they would not honour our reservation saying the room would not accomodate the baby and that we would need to book an additional room. After arguing for 30 minutes, they finally let us have the room.

We didn’t feel this is a 4 star property…more a 2 star property. The good was front desk staff was helpful and friendly at check-in and check-out. The bad was having issues with the shower/tub not draining well, and dimly lit bathroom due to a light bulb out. The hallway doors are cheap hollow doors and make a lot of noise when opened and closed. Overall the rooms could use a renovation! Also, The restaurant was closed upon checkin and it was only 7:30pm. We did sleep pretty well since it was a long day, but it was not all that sound without my white noise machine on my phone. I would not recommend if you are expecting a 4 star property.

Our room had an internal view of the air conditioners, but we didn't spend much time in the hotel. The room was clean and well kept. Beds and pillows are firm, but comfortable. Bring earplugs, though, (which we always do) because the walls/doors aren't as insulated as US hotels. They have a designated no-parking area in front of the hotel so that Uber rides were easy to get into and out of. There were lots of restaurants/activities around the hotel and were easily within walking distance. Enjoyed the breakfast, Hot scrambled eggs and ham, warm mini-french toast and waffles. Cold cuts and cheese, fruit salad, pastries, quiche, and a wide selection of juices. They also had hot milk at the coffee station and a bowl of chocolate powder to add to the milk or coffee. The neighborhoods around the hotel looks rundown by US standards, with litter and graffiti, but that's not really specific to this hotel, it's pretty widespread in the downtown area. Reminded me of the more industrial areas of European cities and very much like San Francisco. Enjoyed our time there and would return, especially for the price.

Location was perfect for walking to major points of interest. Front desk staff were excellent and helpful. I was surprised to have to pay for 2 bottles of water from the refrigerator - no mention that it was a chargeable consumable. All and all an excellent stay and highly recommend !

The room had a bad smell, bath towels very old with holes and the area very noisy. Do not recommend this hotel to NO ONE.

Clean, quiet, excellent breakfast, convenient location, comfortable bed, good linens, safe in room. No privacy lock.

Good location, great value , better staff..

Room was very comfy and clean.

Was great. Breakfast is good

A brabd new building

Exelent stay great hotel

Check in was quick and room was very clean. Location is very convenient. Good find!

Very good comfortable hotel in a great location, there was a great variety of choices at breakfast, but having to pay extra for a fried egg when the hot buffet was cold was not good service!

The room was big with all the basic necessities. The TV was not working though which was not a big deal for me coz I had Netflix

Noise folks staying on my floor. Not clear to me management did anything after ringing down to reception at 1 am

Clean friendly staff nice rooms decent price would stay again

Staff was wonderful, particularly Ruben. Always trying to help with whatever you need and super friendly. Fitness room only has two treadmills and a stationary bike. Would love to see them add some weights.

Great place, warm shower, very comfortable beds, not far from tourist-centered area

Very good location and welcoming lobby. The lady at checkout charged us 5.00 USD for 2 small bottles of water from the minibar that did not display any prices.

Almost all the staff ( the swing shift manager less so) were very friendly and helpful and it was a pleasure to interact with them. The breakfast was great, the overall atmosphere and appearance was great too. Great location. The room was comfortable and appeared clean.I gave a low rating because I got bitten by bedbugs. When I asked for them to spray for mosquitoes ( what I first thought it was), they offered to change my room. That is great and proper. Then I saw a doctor who said the bites were either bedbugs or fleas. I asked to change the room then. They first tried to move me to a room that was a lower standard than what I had paid for. I requested to keep same type of room- which they did. I then asked that they wash and disinfect my clothes at no charge- which they did. Really they should have offered the wash, or offered to compensate me somehow- I know my husband who works in hospitality would have. The worst is that they lied to me and said they had checked my first room for bugs and found none. I continued to get bitten in the second room. The lie made me think I had an infection and not bedbugs. Upon my return home, I went straight to the hospital. It was bedbugs ( they ran tests for infection just in case). Thank God I had not unpacked the suitcase. Because of their denial, I would have brought the bugs into my house. I know it is not their fault they got the bugs. The problem is how they handled it which prolonged my suffering.

Good central location; reasonable rates; polite and helpful staff; full and varied breakfast. Rooms are on the small side but clean and maintenance was good except for a sharp screw on the back of one desk chair which caused a leg laceration. Housekeeping was told about it: the solution was to roll the chair to another (less useful) position.

ACHEI MUITO BARULHENTO DEVIDO NÃO TER ISOLAMENTO ACÚSTICO FIQUEI NO 4º ANDAR ONDE TEM ALGUM EQUIPAMENTO DE ACADEMIA,QUANDO TINHA ALGUÉM UTILIZANDO O BARULHO INCOMODA.

In general it was good, the place is clean and the service promply took care of any issue, I’m not to thrilled with the pillows and to be charge for parking space in the same building, that should be courtesy of the Hotel, In our opinion, breakfast is ok.

Safe and clean hotel! The staff was very friendly and helpful.

Nice and modern,good WiFi in the room nice breakfast and great location.Very friendly staff.

Alles tip top in orde.

Good location, nice staff, large rooms

Hotel staff were very lovely and professional, but it definitely didn't feel like a 4 star experience. There were crumbs all over the chairs and the floors clearly hadn't been vacuumed when I checked into my room. I stayed for three nights and not once was the room vacuumed. One of my towels had a cigarette burn in it, which also made me wonder about the bathroom cleanliness. The walls were quite thin and depending on your neighbours, you could hear everything. The windows were also quite thin and you could hear a lot of traffic. The hotel is in a great location though.

Great location and amazing staff.

City centre. nice staff. He tells me the tourist information to me and remind us to use the credit card for fine dining to get the tax refund. The Tourist Information haven't tell me.

City centre. nice staff. He tells me the tourist information to me and remind us to use the credit card for fine dining to get the tax refund. The Tourist Information havent tell me.