We have stayed here many times. Nice to see some the same faces at checkin and always pleasant to be greeted by the men out front. They are going through some changes with the keycard system. Our problem was quickly handled.

Awesome

This collection of properties is spectacular overall. It is wonderful that all guests, regardless of which property you're staying, have privileges at the various 5-star amenities of the Williamsburg Inn and can enjoy the gorgeous grounds. However, I was very disappointed with the check-in process. Check-in is at 4:00, and we arrived around 1:00. At that point, we did not expect our room to be ready, which is was not, and we happily went over to the pool for relaxation and lunch. However, it would have been nice if perhaps our room could have been prioritized with the cleaning staff. It clearly was not. At 4:00, we walked back to reception only to find our room was still not ready. We were asked to sit and wait "for 5-10 minutes." In that time, other guests flowed in and out of reception checking in and getting their room keys. We finally received our keys at 4:30. Staff was courteous about it, but not overly apologetic nor did they acknowledge that they could have done better. While I did not feel discriminated against for being a guest of the Griffin (3-star) at the pool, club house, or anywhere else, I do think we were perhaps at the bottom of the list when it comes to check-in. It just left a bad taste in my mouth. I would probably stay here again but would be hyper-aware of the possibility of being labeled second-class as a guest of their lowest rated property, which, by the way, was perfectly nice, if a little plain.

Loved the pond and trees; loved the peaceful vibe

The property is very run-down and outdated, not as advertised. The rooms are old and musty, and the AC is so loud that it’s impossible to sleep. While the location is great, the place itself is damp and uncomfortable. Disappointed!!

Amazing historical place to visit plus Buschgarden is near by, great dining and breakfast options around, we are family with kids and a dog and all had a wonderful time, thank you to the resort for the hospitality, we can not wait to come back again!

Quiet and classy!

Excellent location in the midst of historical Williamsburg.

Our room at the Griffin Hotel Gold Building was so much more than we expected. From the previous reviews we expected the room to be horrible but it was so much more than that. It was beautiful and roomy . We had a dog and our room had a patio which was perfect for walks. The hotel is in the perfect spot to the Williamsburg Village of Colonial homes. You are in walking distance of shops and restaurants . We had breakfast at the Williamsburg Inn and it was really good. Expensive but the service was impeccable, top notch waiters and so very worth the price!!

Grounds are beautiful and well maintained. The furniture and carpeting is worn and outdated. The bedding is clean, beds are comfortable. The bathroom had quite a bit of mold, and I scrubbed it. Rooms are spacious and good for families.

Great property for our active lifestyle and pup!!!

Walking distance to Colonial Williamsburg, avoid parking issues by leaving the car at the hotel.

The hotel room was a very nice size the slept up to 6, but it is very outdated.

Bed was uncomfortable and bouncy. Pillows were lumpy and there was a huge space between the bed and headboard where all the pillows would get stuck.

The past part about the hotel was that it was close to the Williamsburg Inn, allowing us to escape from the Griffin Hotel. The grounds surrounding the hotel were not well maintained. The room had a musty smell and the large opening to the patio was filthy. The bathroom required proper cleaning and the rooms needed to be repainted. Paint was coming off the walls. The water pressure in the shower was extremely deficient and the stopper in the bath tub was not working in that it would close when you did not want it to - thereby resulting in standing water.

Love everything about Colonial Williamsburg!

The room was large and comfortable for our family of four. I wish it had had a microwave, and there were some areas in need of updating. But the bed, shower, and furniture were all comfortable. The patio was lovely.

It was so nice and inviting. There was a fun trail for the dogs

I felt like I woke up at a spa retreat, sitting on the patio with a view of a pond.

Spacious. Good pillows. Need more coffee-one is not enough!

Wonderful stay!!

Great location to Colonial Williamsburg and all it has to offer.

Great location! Rooms are very dated but comfortable. The balcony is nice and spacious. No elevator. We had to ask for regular coffee because we were only left decaf both days of our stay. There's also a heafty resort fee for amenities that we didn't use.

Resort fee was a big surprise. Did I not read some fine print?

Pet friendly. Beautiful park surroundings. Wonderful ground level patio. Spectacular historic town. Staff addressed all questions.

Beautiful area. Pet friendly hotel

Thee Griffin did not disappoint. Right in the middle of Colonial Williamsburg, the Griffin is close to everything that IS the Williamsburg experience. Although the property has some years on it, it has been maintained well and everything was clean and neat. We will definitely come back!

We liked the spacious room with the separated area for the bathroom, as well as the spacious balcony. The location was convenient for sightseeing in Colonial Williamsburg, as everything was within walking distance. The room had a strong perfume-y smell when you first enter but we adjusted to it fairly quickly so it was not a problem. Although I agree with other reviews that it could use some updating, we enjoyed our stay. The service at the centralized Williamsburg Inn was excellent!

We love staying at The Griffin. It's spacious, clean, and comfortable. Plus, it's in walking distance to Colonial Williamsburg.

The overall property is really beautiful. However, The Griffin Hotel needs some major renovations particularly in the bathrooms as the paint is peeling from the ceiling and it is quite outdated.

Big, nice room with a pretty view. Nice helpful cleaning staff. One sink, stopper did not work. Tub stopper replaced with one requiring guest to lean down and open with finger. Mismatched uncomfortable furniture. Place in need of interior update - improvement.

loved the room big clean right in town