This is our 4rth stay at the hotel. The experience is consistently great and the food at Ginger resto cant be beat. Thank you.

Oh goodness, where to start...black-out curtains were ripped and hung pitifully, could hardly close them, the room smelled of mildew, the toilet tank was seriously leaking which prompted the tank to fill up every 9 minutes, shower wouldn't start so had to call maintenance, high tub was difficult to access and dangerously slippery, shower vent was disgustingly dirty, towel holder was broken off and hanging poorly. Decided to try the pool but by the time one finds its way to the hotel through the badly lit construction zone and closed roads, the check-in is after 5 PM, you still need to find a parking space, grab a bite before everything closes, and by then, the pool closes at 9 PM. Thought of winding down in the whirlpool but couldn't get it to start. Tried the pool instead but as I got in, I was asked to leave as the pool was closing. No problem as I found the pool floor to be too viscous to my liking. Back in the room, the maintenance man that was repairing the leaking toilet made arrangements with the front desk to have us move to another room. It still puzzles me as to why they attributed us this runned down room in the first place when there were plenty other ones in much better condition. And we had booked an upgraded room too! Finally, I must admit I had a good night sleep. The bed and pillows were comfy and the temperature in the room was perfect. I must also give a high-five to all the personnel I dealt with that showed us much kindness and caring. Thank you!

Very nice place nice pool nice spa friendly staff good location. Mattress very very comfortable

The room is clean, the service is perfect and some attentions, like chocolate, are included with the room. But the pillows were horrible, they are all too stiff. I suggest to put different ones on the bed. Also the door does not have a good seal in the bottom, so you can hear the noise from outside. This why i did not give 5 stars

The room was dirty. old food under a couch, broken night table, old candies inside.

They only clean the rooms every 3 days to help with the environment but this is a clear cut in services. They also provide the worst pillows I've ever slept with and they were tiny. The rest of the room was OK and clean. The tub walls were also very high. Difficult to get in and out. Watch out if you have any mobility issues.

It was great! We love breakfast, the pool, area for playing and the cinema. We really stay there again in our next visit to Quebec City

The hotel is in a nice location but road construction makes it difficult to access. The property has some unique features like the indoor pool but room furnishings are dated. Our room was very dark and dim but appeared clean. Front desk personnel seemed to have an attitude and not very helpful if you don't speak French.