More like a hostel

Great location, super friendly staff, good food and drinks

I booked the Hope Hotel for myself and my partner, with my friends booking a separate room. Together we paid a total of over £200. When we checked in, we were taken out of the hotel, and down the road to a ‘guesthouse’ which was effectively a student accommodation. The room was dirty, the lights were covered in dusk and cobwebs. The bathroom floor hadn’t been cleaned so it made my feet dirty, so I had to clean it myself. Following this, the shower didn’t work. The owner tried to tell us breakfast would ‘be over by 8:45’ when all signage said 9:30. My friends room was just as dirty, their shower did not drain so after one of them showered, no one else could. Their window was broken open so the room was freezing. My friends complained and received a refund pf £30, which didn’t even cover the charge for breakfast. We were given nothing. This was raised with hotels.com and the hotel said that the £30 was for BOTH rooms? And refused to do anything about it. The owner was rude and dismissive. The check in staff and bar staff however are lovely, though seem to be working with the best they have. Avoid, better off in a chain that deals with things when they do go wrong

I like the fact that the property is right the at the heart of the sea and all the exciting activities to do. The down side is the fact that the hotel do not have leaflet of taxis, tours or any other relevant information to facilitate customers moving around or eat out.

Great place thanks

27 pounds to park for 1 night was far too much for us

Arrived & was walked out to a guest house that is only comparable to a morbid student house. Horrendous, low quality furniture, not clean & generally uncomfortable to be in.

Mixed feelings really. We booked the hotel as it was on the seafront. However on checking in we were shown to our room which wasn't actually on the seafront but 5 mins up the road next door! This is not good when all your friends are in the main hotel & so is the breakfast hall. The positives were that the staff were really friendly, breakfast was good, our room was a good size, fully equiped, came with sky should we have needed it & the beds & pillows were comfy. However the room got very hot & the two fans provided were not good enough to cool it down. The key to the front door of the building was also dodgy & it took us ages to open the door on both occasions. For the price it was good value but i would have preferred to have been told before hand that we were not staying in the main hotel & feel this should be mentioned when booking.