Stay was okay but I accidentally left my wallet at the hotel and was assured by hotel staff that they had it and gave them my credit card information for them to mail the wallet to me as they said was their policy. I was told I would get a phone call once it was mailed by someone. Never got a phone call, and then I called a couple of days after the first conversation just for the hotel to tell me that they had mailed it and it’s no longer there. However I have a GPS chip that still shows the wallet is at the hotel and I explained that to them but they still insist that they mailed it and it is no longer there. It’s been over a day since this conversation took place with no updates and the wallet still shows its around the hotel somewhere from its last ping. I’m starting to think they stole it or did something other than mail it to me like they said they would. Definitely replacing all my cards and changing the numbers on everything and wouldn’t recommend even asking the staff for help as they will take your card information then conveniently forget to mail it out probably into their pockets.

Overall it was fine, got what we paid for and served the purpose for the tournament visit we were there for in Indy. The front desk staff were all very nice and accommodating, and it was nice to have the breakfast every morning. Many areas including the front desk and the hallways smelled of marijuana often and the woman taking care of the breakfast was less than pleasant or accommodating. The rooms were good but I agree with an earlier reviewer that the small rooms were overcrowded with two large furniture that made it feel cramped.

My stay was very nice. I had never stayed at a Best Western before so i didnt know what to expect. The beds were very big and comfortable. All of the linen smelled fresh and the room/bath was very clean. I would definitely stay again. The price was reasonable

We had two rooms. Key cards had to be reprogrammed several times. Pass through door in our room did not open. Not a big problem but would be nice if it did????

It's always good at this location.

I was a bit disappointed with breakfast. Breakfast was not available at 6am as stated. The staff were still putting out food at 6 and we had to wait to begin. There were 2 large groups staying and it created a large line to get our breakfast. Also, staff were not refilling food as it ran out and we had to ask to have it filled. Once we got our food it was decent tasting.

Pros: Professional staffs, room was clean and beds were comfortable. Cons: Need a clear sign at hotel parking entrance from the street. No comments: I did not wait for the breakfast, had to leave early, I have no comments on breakfast.

Our stay was average. The service was decent. The bed was comfortable and the room was clean. Upon entering the hotel, it smelled strongly of marijuana (and that was consistent throughout our stay, each time we entered the lobby area).