Third time staying at the Nyx Holborn, my only complaint is the bathrooms are dark. Otherwise, great location and amenities.

Excellent service by all staff, especially at check in. Room cosy but London standard room size. Great stay, will be going back.

Member of staff and viewing guest entered my room whilst I was in the bathroom. Had to phone reception to clarify who entered my room and whilst they apologised, it left me on edge for the remainder of the night.

Very nice hotel with very accommodating staff

Pleasantly surprised by this hotel! Our room was massive, the amenities were great (pool, sana, steam room) and I loved the lobby coffee/cocktail bar. I was disappointed our AC was broken for our entire week long stay. It was HOT and I didn’t feel like they went above & beyond to fix it, but did provide a fan when we asked. Otherwise would totally stay here again.

Nicest hotel I stayed in London, spacious rooms, very clean and feels like a luxury experience with the spa and pool facilities

Very comfortable. 2 king beds. Bottled water daily in room. Convenient location. Friendly, helpful staff. Large pool in basement.

unique and full of character

The breakfast buffet was first class. Highly recommend that guests experience it/have it included in their stay. Staff dealt with any issue promptly and cheerfully. Beds were super comfortable. Our week at this hotel was fantastic.

I enjoyed this property. The room had nice amenities, including a Nespresso maker and nice biscuits - which we appreciated.

Helpful staff and lots of facilities onsite. Great art everywhere!

Loved the pool and spa and room facitlities. Rooms are very dark though and no hot showers. Can’t believe a service charge was added to bar bill even though it was not table service.

It was a bit disconcerting to stay with children. The facilities felt a bit bizarre... it felt like children were in an adult space. Most of the staff were frindly, but I could feel that some of them seemed to dislike Asians.

Excellent hotel

Just spent an amazing 4 days in London with our son. The hotel was a hit! The staff went above and beyond, and the rooms were spacious and comfortable. The beds? Out of this world, especially the pillows – absolute perfection. Highly recommend this hotel for families!

The hotel was clean, offered great amenities, and they had one of the best burgers I have ever eaten. If I am ever in London again, I will stay at the NYX.

Great staff food is great, my only gripe, and a small one was, I would have like a desk for my computer

It's in a great area. When i checked in my AC was not working, I was hot from taking an overnight flight and taking the tube from the airport with my suitcase...in August! I called the front desk and told them I was struggling with the AC and that I had to open my windows to get myself relief. After 40 minutes, once I was ready to go to work (this was a work trip), they still had not come to fix the AC. On top of that, I couldn't get the cold shower to work in my room - only super super hot water! I went downstairs to tell them I was still waiting for the AC and left the hotel for the day for work. It was fixed when I came back but it wasn't ideal, wish there was a bit more sense of urgency given the heat temperatures and a first impression

Pool was lovely

We loved staying at NYX Holborn. Our room was small and the bathroom even smaller, but the location was superb, close to buses, the Underground and Hop On Hop Off bus stops. Lots of places to eat and drink including the NYX restaurants and new rooftop Miami themed bar. Everything was in tip top shape and staff solved every problem our party of 4 came up with. We also enjoyed the pool. A/C definitely not American style but our room was cooler than the 28-30 deg. C outside. Everything in London seems expensive esp. for Canadians but we felt we got good value for our splurge.

The stay in the hotel was great the staff excellent 10 out of 10 for the hotel. My issue is for some reason the hotel was double booked. It seems I had four rooms booked instead of 2. The hotel reported this but I a struggling. To get through to ensure that the booking costs are not taken 2 twice.

What a lovely hotel. Room was very comfortable and spotlessly clean. Complemetary bottled water was left in the room every day. Great air con, in the room. Breakfast was lovely, with lots of choice. Will stay again.

One of the favourite hotels we stayed at on our trip. The only hotel I didn’t have any complaints. Staff were great, rooms, lobby, everything.

NYX Hotel is conveniently located close to Holborn station. Covent Garden was 10 mins walk. The room was spacious and comfortable. The bathrooms were very small for someone coming from USA but I think this is how it is in London. The only issue I had was with the decor of the hotel, where unlike others, I found most paintings not appropriate for young children

I liked the pool and the sauna/steam room a lot!

After a hiccup during check in (initial room had broken AC and the reception staff took its time to change the room - some of it unnecessary) the hotel delivered. Very clean and convenient to visit London.

Great experience! Highly recommend

Great location in London for people unfamiliar with the city. Easy transportation stops and very walkable to many tourist locations. Staff was great. Clean hotel. Safe area.

Overall the hotel was great. The location was close to the tube for easy transport around Lindon. The staff was amazing and prompt. The hotel decor was fun and enjoyable. Only issue we found was the air conditioning kept going out but the staff was prompt at correcting it.

Great Location . Close to Holborn metro station. We can’t thank enough the employee ( sweet lady m, sorry I forgot you name ) to let us check in way early then the checkin time . We had flown from US after a long 15 hour journey with small kids , who were extremely sleepy and tired. The lady at front desk provided us our room right away workout any additional charges or concerns. God bless this lady. We can’t thank her enough for this wonderful gesture. The hotel itself was very updated and close to many restaurants. The big buss tour stops out across the street. It was walkable to London eye and Convent Garben, Soho and many other places. Loved our stay and would recommend it to everyone .

Pros: The room was very nice and the spa/gym area was amazing. Lovely bar in the lobby and cool decor. The hotel is also in a perfect location central for transport and walking distance to Covent Garden and Soho. Cons: There was some confusion around the price of our booking but the staff handled it well. The lifts were very slow and we were disappointed that the rooftop bar was not usable. On our first night it was privately booked and the second night you had to pay a £10 cover to get in. I think hotel guests should have this waived. The lifts are also incredibly slow. The TV was difficult to use... it was stuck in description for the hearing impaired mode and we couldn't figure out how to fix it. Some instructions would be good! Conclusion: This is a very nice hotel and I recommend it, but it is very expensive so sorting out these minor niggles would make it better value.

Great location! Destiny on reception was super helpful. Bar staff were constantly distracted though and looked like they didn’t want to be there later in the evening. Bathroom lighting is poor for putting on makeup. Great breakfast options!