Os funcionários e a comida

Elevador muito lento , para quem tem crianças é difícil , houve dias que esperamos 10 minutos pelo elevador.

El colchón y el personal lo único bueno

Instalaciones antiguas y descuidadas. No corresponde a un hotel 4 estrellas ni de lejos. La calidad de la comida que ofrecen en los desayunos es muy mala.

The breakfast was ok. The coffee wasn't really good. The room wasn't superbly clean but it was acceptable and the bathroom was nice!

Our room faced one of the main streets and at 6.30 loud noises started which was pretty annoying, but it's in the midst of the city so.

When booking I put in a request for a room in a quiet area of the hotel. We were given a room on the 8th floor, putting us well away from the evening entertainment, and near the end of the corridor, well away from the lifts. This was much appreciated. Our standard room had a balcony with a lovely view of the sea and the Lago Martianez complex. The room was very clean and contained a kettle, fridge, powerful hairdryer, and a shower that was a lot more powerful than it looked like it was going to be! When we arrived the bathroom door was very creaky and we found this disruptive at night when one of us wanted to use the toilet without waking the other. We reported this at Reception and the issue was fixed the same day. There was a wide range of foods available at breakfast. The location was excellent for easy access to the Lago Martianez complex and only a short walk from the old town area where we liked to go for dinner in the evenings.

There are three lifts in the hotel but one was out of order for the duration of our stay. Given the large number of floors and therefore people staying in the hotel, having one lift out of order did mean some long waits at busy times. There weren't enough hangers in the wardrobe - only five or so for two people. We got by. Possibly we could have been given more if we asked at Reception. The rooms haven't been modernised in some time which I don't mind aesthetically but it was frustrating to have such a limited number of power sockets. I was able to charge my phone overnight on my bedside table but my partner was not. The Wi-Fi only worked in the communal areas of the hotel and even then performance wasn't consistent. I had to pay for mobile data by the day which was an extra unexpected cost to the holiday. As an inevitable downside of staying in a central location, there was quite a lot of street noise, deliveries and so on early in the mornings. There was no pure juice at breakfast, only some "juice drinks", which were rather unpalatable.

there was entertainment on and the staff were lovely

nothing

Excellent location for hiking around the island

I liked the place, the área and the personnel. We have been treated very well and the place was up to standard to our expectation.

I didn't like the comments I read about the property from people who stayed at this hotel and criticized is so unfairly. The hotel is a four star hotel and it is up to standard. If people imagine what a 4 star hotel is and decide to leave unfair comments this is so unfair and misleading. Due to the comments I read I was nearly going to discard this hotel. Thanks God I didn't and will surely go back in the near future. It is unfair to the employees of the hotel, to the owner that took the chance of investing his own money to boost the economy of the country, to the Canary Islands since it damages the reputation of these lovely islands. It is irresponsible and stupid to place such incorrect comments and hope bookings.com could look into this and remove incorrect comments. If the place is outdated to some of the commenters it reflects the lower price you are paying and it do not reflect the 4 star standards. Just look for expensive Hotels, pay and you will have what you are looking for. If you do not afford a luxury 4 star hotel don't bother who is offering you a 4 star standard at a low price. Consider that you have been given the opportunity for your low budget.

Only position, it was very close to the beach

Nothing at all, 4 stars hotel with no fridge and you are feeling like you are sleeping in the street, very noisy. Food is not good at all, all the same, every day