The Hotel is well located, near the subway station and the Kobe downtown. The room was large, with a nice view of the mountains, very cozy and clean. The staff was very cordial and friendly! The breakfeast has a lot of options. I dont speak japanese, but this wasn't a problem here. Defenitely I could stay here again.

nothing

Staff was accommodating in our sudden itinerary changes due to covid.

We really liked the location of the hotel it was really convenient to get around Kobe. Also the room was really clean and the bed was perfect for two people (double size bed). There were plenty of amenities offered in the bathroom like you basic shampoo, conditioner, body wash, and they had toothbrushes, combs and hair ties if you needed it.

There was nothing about this hotel that we didn't like. Although one thing that we wished booking.com would explain is the parking. You do have to pay for parking on their property which is about ¥2500 per day, but they have another location which is about a 5 minute walk that costs ¥1600 (weekdays) and ¥1800 (weekends) per day. So if that's something that could changed it would be great.