The room and facilities were great as well as the staff, very helpful and courteous.

The breakfast was not so good

Nice employee

Breakfast, facilities

I will start with the best part… the STAFF. They are very friendly and attentive. I was very satisfied with the service, from the people at the door, the front desk to the crew at the lounge bar and the dining room. They would go out of their way to make sure you have what you need. It is a brand new hotel so as expected everything is sparkling and shiny. It does not have the grand feel of other hotels like the Shangri-La with its massive chandeliers but Westin Manila suits me better. It has a classy and simple elegance about it. I love the overall organic look and feel of the interior, it reminds me of Scandinavian hotels. I also love the art pieces in the lobby. That BenCab painting and the glass piano sculpture did not go unnoticed. It’s a good place to stay at if you’re on a business trip around the Ortigas area. We were on a leisure trip and meeting friends around there and also in Quezon City. So it was convenient and we didn’t have to sit long in traffic. If you’re deciding whether to get the breakfast with your booking, take it! They have a good and delicious selection of Filipino and western food. The shopping malls Edsa Shangri-La, SM Megamall, and The Podium (all walking distance from the hotel) have a variety of dining options but they only open from 10am.

The room though is odd-shaped but I got used to it after a day. There are few minor items that were not quite right or at 5-star level yet but I attribute it to teething issues (I’ll send my comments to them directly so as not to sound too fussy here).