Beautiful modern apartment in a high-rise new building

Great communication from the property leading up to + during the stay. The room was as described, comfortable, and clean. Building is close to transit and walkable to several stores and restaurants. Overall, a good pick for a short or long stay in Kitchener.

Lovely and spacious. We did use the balcony and everything was in working order.

The room itself was spacious, clean and comfortable. The check in process on the other hand was very disappointing. Because it is a rental property as welll as a hotel the concierge is not at the front desk at all times but also patrolling the property. We waited 30 minutes before they retort the desk. Luckily someone let us into the foyer otherwise we’d be locked outside.

Laundry Room Suites was a great place. Room was very clean and worked well for our family. Drawbacks/improvements would be to improve extra fees and parking. Days before reservation came emails for prepaid parking and an insurance hold of $250 which wasn’t included in the details for the reservation. We did purchase the prepaid parking but the gate wouldn’t open for us every time we entered the parking facility. We had to supply our credit card again and then when followed up with the front desk, they said to call security when we had issue. This was very time consuming every time because the security guard asked us to scan our QR code (which we weren’t provided) and couldn’t hear our licence plate correctly with the connection and caused regular residents become impatient with us at the gate. A retractable blind or frost the glass in the window of the master bath would be nice. (Someone in a nearby home with a telescope/binoculars could have a quite the view in). A few more coffee supplies would also be an added touch. (There wasn’t enough coffee and coffee-mate supplied. Only 2 coffee, 2 decaf coffee and 6 coffee mate single servings supplied).

Very slow check in. Security guard (not a concierge) check us in. Obvious paint damage to doors in unit (I felt it necessary to forward photos to management to avoid being blamed.). Parking process unclear for in and out privileges. I’m not sure if I was charged twice for parking as a result. No receipt given when I returned fobs despite requesting one. In summary: did not feel like a hotel experience.

I stay at this property quite often. This time around the fob that unlocks and locks your door failed to function correctly. It unlocked doors but failed to lock. This meant that when we went out the unit stayed unlocked. When I brought this up to the concierge he worked with me to try to reboot the fob (no luck), to try another fob (no luck). I said, what do we do then when we're out all day. He shrugged and said, 'This happens. You can make a report.' Hardly a satisfactory outcome -- hence my report here.

A apartment away from home