good communication and available on the phone when needed

simple and no fuss able to relax and do as we wanted

Caravan: There was no main light working in the bedroom and no bedside lights so we had to use our torch. Also there was no light over the cooker on the hood so had difficulty in seeing to cook. The rest of the ceiling lighting in the kitchen and lounge area was dim and no other lights available. So overall too dark for us as we like brightness. We tried to email but it bounced back. Never worked out how to use the television. Campsite: Not keen on the location of the campsite, we have always been able to go for a nice walk from the caravan (eg to a beach or nice countryside) but it was in the middle of fields. We were annoyed that we were unable to use the amenities unless we paid an extra £7.20 each. As far as we are concerned if you book parkdean resorts it would include this. Each time we drove passed the main building we thought how much it looked like an old peoples home!