Nice

Beautiful hotel

The property is a great location with clean rooms and a nice staff. Domenic was especially helpful when we arrived from west coast travel...changed our room and gave good advice on all. The restaurant is overrated and very crowded and noisy...like the town feels when its packed. Do not book a car with the hotel for the airport....their recommended service did not show up for the 4:30am transfer to the airport.

We booked a Premier Room King, which advertised a "partial water view" on their website. It cost more than the city view (almost $1,000 a night), but I splurged for my husband's 60th birthday. As it turned out, all the rooms have city views, we were told upon arrival. I asked a few other employees, who agreed, and 1 said, "ya, this place pretty much lies to everyone about the rooms". All the rooms were nice enough, but way over-priced, but we were definitely ripped off.

Lovely and comfortable room - clean, nice linens, nice bathroom, good blackout shades. Service was not in keeping with what I would expect for a high end hotel - they were kind but inefficient, housekeeping was loud, and staff were not particularly knowledgeable or helpful. It was also so loud on a Saturday night - from both the hotel restaurant and the restaurant next door - music went on well past midnight. Food at the restaurant was excellent, but maybe overpriced. Overall, not a good value for how much money we paid, but nice enough.

Unfortunately, I did not iron my evening clothes before our drive to Newport. Found out they don't have ironing boards or an iron, just a little steamer that worked ok, but not like an iron does. Other than that, everything was great!!!!

Beautiful hotel, close to many things. Front desk service needs significant improvement, especially for $700/night. Days before our arrival, I requested a crib for my almost 1.5 year old (traveling as a solo parent). Was told no cribs but they’d find a solution for our stay. Upon checkin, the front desk told me they’d have a pack and play ready for us. One was never sent to the room or made available. We spent the afternoon and evening out and about so by the time we returned to the room it was late and baby needed to sleep immediately. I didn’t have time or capacity (especially solo parenting) to figure out why there was no pack and play as promised. Raised it at checkout the next day and received no acknowledgement other than to ask if I had asked about it again the previous evening. But at 9:30 pm I’m not focused on following up with the hotel for the 3rd time. Was focused on getting baby to bed. Very disappointing front desk service. Side note - valet was helpful with bags which is appreciated when also carrying a baby. Second side note - cash tips were always given so do not think lack of tips impacted the poor front desk service.

The amenities are too simple! Windows are not clean with birds stickies outside which is never cleaned!