The location of this property was excellent, along with the facilities of a pool etc.... There were ants in our apartment, along with a broken dining chair and shortage of cutlery for our family of 4. We did raise this with MadeComfy. Their replies were always delayed, but once they did get in contact, they were good to deal with. It's unfortunate that their property cleaning/service teams are letting them down in not ensuring everything is clean and correct before check in. As the overall customer service (through email) was good and they did want to help and make things better. Check in service wasn't good. We uploaded our id when making the booking and on the day I still hadn't received any check in details. After emailing them, they realised they hadn't verified our ID, so were able to rectify the problem within hours of our late 10pm arrival.